Recently I needed dental assistance while I was in Portugal and I was worried it might be complicated - but it was no problem whatsoever. The support was seamless, professional and quick. Everything... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I thought the lady that I initially spoke to wasn't very reassuring and there was a lot of repetition of information that the website and AI bot (didn't like that either, very cold) had already told... Näytä lisää
Yritys on vastannut
Chat service was great both times. First time when it didn't let me register agent sorted it. Second time is spoke to someone called Emma who was also fantastic. Helped me throughout and very informat... Näytä lisää
Yritys on vastannut
I had some issues logging into the website and when I called I spoke with El and she was really helpful and patient with me. She’s answered all my questions and stayed on the line until I put my claim... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Denplan
Yrityksen kirjoittama
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteYhteystiedot
Yhdistynyt kuningaskunta
- denplan.co.uk
4,2
Hyvä
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Outstanding customer resolution and service
Paris Dunn with the Claims department at Denplan provided outstanding customer services. Responsive , provided some background information to support a claim that I didn’t have on hand and resolved my query unexpectedly quickly.
Overall 5* interaction with Denplan .
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Fiona,
Thank you for your wonderful feedback. We’re delighted to hear that Paris provided such outstanding support and was able to resolve your query so quickly.
It’s wonderful to know how pleased you are with our service. We really appreciate you taking the time to share your review and your kind comments about the support you received, please be assured these have been shared with Paris and her Manager.
Thanks again and best wishes,
Charlene
Denplan
It’s the people that make the difference
Being totalling frustrated with the way my claim had been dealt with, I was pleasantly surprised when speaking to Elle today. Absolutely understood my frustrations, resolved the issue quickly and efficiently. An asset to Denplan.
Denplan need to remember that people don’t claim every day and when it’s an injury claim I did not realise that I had to tell the dentist to write the date and cause of injury in his notes in order for me to claim. That has left me out of pocket by £500.
However, Elle did help me get to a resolution on the call and I definitely feel happier. Thank you Elle.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Lisa,
Thank you for taking the time to share your feedback.
We're very sorry to learn of your frustration with your recent claiming experience.
To support the prompt and accurate assessment of claims, we do have to adhere to our terms and conditions.
We're very happy to know, how pleased you are with the support and resolution provided by El. I can confirm I have shared your kind feedback to El and her Manager.
All customer feedback is extremely valuable to us, and a pinnacle consideration for our reviews. If you would like to provide any further feedback regarding this or anything else, or you would like us to investigate your experience.
Please kindly send an email to: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards,
Charlene
Denplan
Very helpful person in the end of the…
Very helpful person in the end of the phone. Speedy response and clear communication. Thank you.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Nick,
Thank you for your 5 star review. It's wonderful to know how pleased you are with our service.
Thank you for your kind words, we're very proud of our teams and the service they provide, so it's lovely to receive your feedback.
Best Wishes,
Charlene
Denplan
Fast and efficient servicr…
The call was answered and dealt with very quickly . I was over 40 miles from home and needed emergency dental treatment for a large filling which had broken and got dislodged. The assistant was sympathetic and got me an emergency appointment very close to where I was staying.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Sue,
Thank you for your kind feedback. We’re delighted to hear how pleased you are with your experience contacting our Emergency Helpline Team.
It's wonderful know we were able to source you an appointment convenient to where you were staying.
We're very proud of our teams and the service they provide, so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
Emergency dental treatment Bank Holiday Sunday
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 days. Great service. Great repair. Very pleased to have Denplan emergency cover.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Angela,
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, thank you for kindly taking the time to share your feedback.
It’s fantastic to know we we're able to source you an appointment promptly. It's also lovely to hear how pleased you we're with the work carried out by the dentist.
Thanks again for taking the time to share your experience with us, we really appreciate your review, and are delighted to know how valuable you find your policy and our service.
Best Wishes,
Charlene
Denplan
El was professional
El was professional, clear, and very helpful throughout. She explained our policy to me in a straightforward way and made the whole process easy to understand.
Great support! Much appreciated.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Igor,
Thank you, It's wonderful to know how supported you felt during your recent contact with us. Please be assured your kind words have been shared with El and her Manager.
Thank you again for taking the time to share your feedback, we really appreciate your review.
Best Wishes,
Charlene
Denplan
Great customer service by Abbie
Great customer service by Abbie. And the claims get paid out fast too!
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi May,
Many thanks for your great review, its always lovely to know when our customers are happy with our service.
Thank you for awarding us 5 stars and for your kind words, please be assured your feedback has been shared with Abbie and her Manager.
Best Wishes,
Charlene
Denplan
Oce I found out where to message
Once I found out where to message, it was very quick and efficient. I had been ringing to surgery emergency number with no reply, I have made a note of correct number now.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Pamela,
Thank you for your 5 star review, it's wonderful to know how pleased you are with our service.
Best Wishes,
Charlene
Denplan
A straightforward forward claims…
A straightforward forward claims process and very rapid settlement payment. Excellent customer service.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi John,
Many thanks for your review, we're delighted to know how simple and efficient you found our overall claims process.
It's wonderful to know how happy you are with our service, we really appreciate you taking the time to share your experience.
Thanks again,
Charlene
Denplan
I had a very positive experience with…
I had a very positive experience with the team. They were quick to follow up after my initial enquiry, which immediately gave me confidence in their level of care and organisation. From the outset, communication was clear, professional, and reassuring.
Overall, the team was efficient, attentive, and genuinely focused on patient comfort. I would highly recommend them to anyone looking for a dental insurance that values clear communication and prompt, reliable service.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Govind,
Thank you for your kind feedback. We’re delighted to hear how pleased you are with your experience contacting our team. It’s wonderful to know that our prompt follow up, clear communication and attentive service gave you confidence from the start.
Your recommendation and lovely feedback mean a lot to us, thanks again.
Best wishes
Charlene
Denplan
Excellent Customer Care
This is the third time I've had to use Denplan for "emergency" treatment and like the previous occasions Denplan agents were excellent. The original call was handled very efficiently by Shelley who set a deadline for a call-back and then by James who had to do the legwork of finding a dentist in the rural area I was in. This occurred within 24 hours. I think what makes Denplan a 5* in my opinion is that the agent owns the issue, keeps you updated and arranges the appt for you. Thank you Shelley and James.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Ken,
While we're very sorry to learn you had another dental emergency, we’re delighted to know how happy you are with the service received from Shelley and James. Please be assured your kind words have been shared with them.
It’s wonderful to know we we’re able to source a prompt emergency appointment for you, how informed and supported you felt at this difficult time.
Thank you again for sharing your experience contacting our Emergency Helpline Team and for awarding us 5 stars, your feedback means a lot to us.
Best Wishes,
Charlene
Denplan
Excellent and Efficient Customer Support
I had a very positive experience with Denplan’s customer service team. I initially reached out via their digital assistant, which quickly gathered my details and connected me to an advisor without any delay.
Beth, the advisor who assisted me, was extremely helpful, professional, and efficient. I had a query regarding a claim where part of the hygienist charge had been missed. Beth promptly investigated the issue, acknowledged the discrepancy, and processed the correction straight away.
I was informed that the additional payment would be issued within a few working days — all handled within minutes of the chat.
Overall, I was impressed by:
The speed of response
The clarity and professionalism of communication
The swift resolution of my issue without any hassle
Great service and a smooth experience — thank you, Beth and the Denplan team!
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Basker,
Thank you for kindly taking the time to share your detailed feedback and award us 5 stars.
We're really pleased to know how happy you are with your experience contacting us via live chat, that we were able to look into, and resolve your query efficiently.
Your feedback and kind words regarding our service, really mean a lot to us, which has been shared with the team.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again.
Best Wishes,
Charlene
Denplan
Excellent service.
I owed Denplan some money because I had moved house and could not find a Denplan dentist near my new home. Rather foolishly I cancelled my direct debit without giving 21 days notice.
I made the payment I owed over the phone with Dawn. She was excellent.
Many thanks Dawn
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Robert,
Thank you for kindly taking the time to share your feedback regarding your recent contact with us.
We're delighted to know how pleased you are with the service and support you received.
Thank you for your kind words, I can confirm your feedback has been shared with Dawn and her Manager.
Wishing you alll the very best with your new home.
Best Wishes,
Charlene
Denplan
Absolutely superb
Absolutely superb, thank you Nicky and James.
I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too.
As promised by Nicky, a dentist called me back. As promised, James from Denplan called before 9am with an appointment for an emergency dentist. The dentist I saw was wonderful and within less than 48 hours my tooth was extracted and all sorted.
Kept promises, and done with absolute kindness. Thank you.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Samantha,
Thank you for taking the time to share your feedback regarding your experience contacting our Emergency Helpline Team.
It's wonderful we were able to source you an emergency appointment, along with how pleased you are with our overall service, feeling informed and supported.
We're very proud of our teams and the service they provide, so it's lovely to receive your review. Thank you for your kind words, which have been shared with Nicky, James and the team.
Best Wishes,
Charlene
Denplan
The operator was great
The operator was great, just the chatbot was not very good at understanding.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi VB,
Many thanks for your review, its great to hear how pleased you are with the service provided by our advisor when you contacted us recently.
We're sorry to learn that the online chat bot didn't understand your query, and for any inconvenience this caused.
All customer feedback is extremely important to us and plays a key role in improving our service. We’re passionate about providing the best experience we can.
If you'd be happy to share any further details regarding your experience, pleased kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk, including your full name, date of birth and post code, and refer to his review.
Kind regards,
Charlene
Denplan
Great Customer Service
Normally I make my claim online but I had to call as this was different to a routine claim. (emergency appointment so there was a little more back and forth) Got through with very little wait time and claim resolved the same day - THANK YOU Beth great service
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Isabel,
Many thanks for your review, it's wonderful to know how pleased you are with our service and the support you received.
I can confirm I have shared your lovely feedback to Beth and her Manager.
Thanks again,
Charlene
Denplan
Takes the pain out of dentistry.
Takes the pain out of dentistry.
* I do think the claim form needs improving though.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi JAH,
Thank you for your 5 star review, we're really pleased to know how your policy provides some reassurance when it comes to your dental needs.
We would love to learn more regarding any improvement suggestions you have for our claims process. All customer feedback is extremely important to us and is central to improving our service.
Therefore, If your happy to share any further feedback, we would really appreciate it, please don't hesitate to email us at: DenplanCustomer.Relations@simplyhealth.co.uk
Kind regards,
Charlene
Denplan
My Mar26 dental invoice cannot be…
My Mar26 dental invoice cannot be claimed in Apr26. It's their yearly cut off policy on 31Mar even I renewed their policy 4/25-3/26 and 4/26-3/27.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi SW,
We're very sorry to learn of your disappointment with your recent claiming experience.
To help us to investigate your concerns, please kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access your account, please ensure to include your full name, date of birth, home post code and refer to this review to this review.
Kind regards,
Charlene
Denplan
Great experience and help
I called denplan as I was in a lot of pain and wasn't sure what to do. The lady on the phone was great. She listened and helped me and explained everything with what I needed to know and do.
After everything she called me back to ensure I was ok and all sorted.
Very great service. Just sorry I forgot her name.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Anna,
Thank you for kindly taking the time to share your feedback regarding your experience with contacting our Emergency Helpline Team.
We're really pleased to hear you felt informed and supported. We're very proud of our teams and the service they provide, so it's lovely to receive your review.
Best Wishes,
Charlene
Denplan
Very happy patient
The personal we're very helpful and listened to my problem. I had a phone call from my dentist who gave me a choice of being seen Saturday or make me an appointment for Tuesday. Very good service all round.
Had a phone call Sunday asking if I was happy with the outcome... BRILLIANT service
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Denplan
Hi Gill,
Thank you for your lovely review and kind words. It means so much to us to know how happy you are with our service and the support you received from our Emergency Assistance Team.
Thank you again for your feedback, it was a joy to read.
Best Wishes,
Charlene
Denplan
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