Great experience with my purchase. I received a poloshirt slightly damaged but the company went above and beyond to provide me with a partial refund to compensate for this which helped me feel satisfi... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Bought 2 tees and had to return one due to it being too big. Customer service and communication from George was brilliant. Made the whole process really easy. Would definitely recommend
Yritys on vastannut
Great experience with this company and fast delivery. When I had queries they answered within the hour. Love my purchase
Purchased a Burberry Polo not knowing much about this site. Was skeptical but the pckg delivered UK to US on 3rd business day. Item is authentic, brand new with manufacturer tags, spare button etc.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxury Designer Outlet
Yhteystiedot
Yhdistynyt kuningaskunta
- contact@demanduk.com
- demanduk.com
4,5
Erinomainen
233 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 42 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
Fast and efficient service from the customer service team. Quick response and happy to solve any issues.
27. syyskuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind words. We’re delighted to hear that you enjoyed our competitive prices and swift delivery service. Our team works hard to ensure every order reaches our customers quickly and seamlessly, and it’s wonderful to know this has been reflected in your experience.
We look forward to welcoming you back soon for your next purchase
Great service and good value for money…
Great service and good value for money recommend will be back soon for great prices
2. syyskuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind words. We are delighted to hear that you enjoyed both our service and the value of our collection. Your recommendation means a great deal to us, and we look forward to welcoming you back very soon with more exceptional pieces at the same great prices.
Great customer care
Demand uk showed excellent customer service skills whilst handling me during my shopping experience with them. They have gone out of their way to help me resolve some issues faced.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thank you for your kind words. We’re delighted we could assist and ensure a smooth experience.
Very disappointed
Very disappointed – terrible service
I would never recommend using Demanduk. Their customer service is absolutely awful – I have sent TWO emails and not had a single response. My parcel was never delivered, and I’m still left with nothing to show for the money I spent.
I’ve been patient, but being completely ignored has left me no choice but to leave this review. If this continues and I don’t get either my order or my money back, I’ll be contacting my bank to raise a dispute.
Customer service is very poor, no response to emails, no contact number or live chat.
DemandUK also do not offer normal returns, store credit only so you’re forced to have to still have to shop with them if you don’t like your item or want a return. This review is completely honest don’t waste your money! (Still have not replied to my email)
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
We wish to set the record straight, as the statements in this review are both misleading and appear designed to pressure our business into issuing a refund without cause.
• The order was successfully delivered according to Royal Mail, supported by GPS data, a delivery photograph at the customer’s door, and a recorded signature in the reviewer’s own name.
• At the reviewer’s request, we raised a formal claim with Royal Mail. After a full investigation, the claim was rejected because delivery was verified and no evidence of loss was found.
• The reviewer has provided no supporting proof of non-receipt beyond the statement “I didn’t get it.” In fact, their only communications have been threats of chargebacks and negative reviews unless a refund was issued immediately.
• As a further goodwill gesture, we even offered to resend the item at our cost. The reviewer categorically declined, insisting that they only wanted a refund. This makes clear that the purpose of the complaint was not to receive the goods but to obtain a cash refund in contradiction of the verified courier evidence.
• For clarity: our company does provide 14-day refunds to the original payment method in line with consumer law. Exchanges and store credit are optional alternatives through our portal. In this case, the reviewer appears to have ignored or misunderstood the refund option, which only reinforces that the goods were indeed received and that the later claim of “non-delivery” was tactical.
• Despite having used a false name in the review and offering no verifiable evidence, the reviewer has demanded a refund while leaving a damaging review. This conduct is consistent with a pattern of delivery fraud and extortion via reviews.
We take all genuine delivery issues seriously, assisting customers fully where there is evidence of courier error. However, we cannot refund orders where delivery is confirmed with fool evidence, courier investigations are closed, and the only “evidence” is an unsupported denial.
Our priority is protecting both our customers and our business from fraudulent claims while maintaining fairness and integrity in every transaction.
Nice tshirt, great customer service, fast delivery
Ordered a tshirt and arrived quicker than expected. Had to exchange for a smaller size but return easy and again received exchange quickly. Great quality tshirt, great customer service and fast delivery. I would defo highly recommend based on my experience.
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thank you so much for sharing your experience with us. We’re delighted to hear your order arrived ahead of schedule and that our exchange process was seamless for you. It’s wonderful to know you’re pleased with the quality of your t-shirt and our service. We truly appreciate your recommendation and look forward to welcoming you again soon.
Communication
I ordered a pair of swim trunks from demand uk, it was an easy process and opted for next day delivery. Unfortunately the parcel got messed up with the courier and got delivered somewhere else. After finding this out I contacted demand uk who replied swiftly via email and sent me another pair out on the weekend, Brilliant service!! Would definitely recommend.
5. elokuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind review.
We’re delighted to hear that, despite the unexpected courier issue, our team was able to resolve matters swiftly and get your order to you without delay. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to DemandUK soon.
Highly recommended
Really fast shipping time , the item I ordered was perfect and actually legit
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thanks so much for your review! We’re really glad to hear your order arrived quickly and that you’re happy with your item. We appreciate you taking the time to share your experience and hope to have you back again soon!
I ordered on the 31.05.25
I ordered on the 31.05.25. I Still haven’t received from nearly 2 months ago, I’ve spent £245 on a pair of shorts and showed them evidence that I did not receive this item as no one signed for the parcel. They stated they have raised it with Royal Mail and explained this could take up to a month. Way over a month later I am still waiting and now they are not responding to my emails!!!
You opened the investigation yourself and gave me the reference number and told me you would update me in a month and now it’s nearly been 2 months and you just don’t bother to reply to my emails now , this isn’t a False review i could send everything you have sent regarding the reference number with Royal Mail over my missing parcel
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Hi there,
We take accusations of non-delivery extremely seriously, but after thoroughly checking our system, we have no record of a pending Royal Mail investigation or delivery dispute under the provided details.
To clarify:
• All parcels are sent with Signed for delivery confirmation, Photographic Proof and GPS Co-Ordinates.
• We respond to all emails swiftly.
Please contact us at contact@demanduk.com with your full name and order number so we can verify and resolve this matter for you. If this review is not associated with a real order, we kindly ask that it be removed urgently.
Arrived the next day after ordering
Arrived the next day after ordering , best price and free postage
3. heinäkuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your continued support! We’re thrilled to hear your order arrived the very next day and that you received a great offer with free shipping. We truly value your loyalty and look forward to serving you again soon!
Vastaus yritykseltä DemandUK Fashion
Hi Liam,
Thank you for the great review — we really appreciate it!
Glad to hear you were happy with the service.
I returned my order for a smaller…
I returned my order for a smaller size,and l was amazed just how quickly the replacement came.
29. kesäkuuta 2025
Vastaus yritykseltä DemandUK Fashion
We’re delighted to hear that your exchange was handled swiftly and that you’re pleased with the turnaround time. We always aim to make size swaps as seamless and efficient as possible, so it’s lovely to know it made a positive impression. We hope you’re enjoying your new piece, and we look forward to welcoming you back again soon.
Excellent deals on high end designer…
Excellent deals on high end designer brands value for money and a very fast professional delivery service
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind words. We’re delighted to hear you enjoyed the value and service we strive to provide. It’s always our goal to offer exceptional designer pieces at unbeatable prices, delivered with speed and care. We look forward to welcoming you back soon.
Highly recommend
Good availability of sizes. Easy checkout and super fast dispatch and delivery, highly recommended.
3. toukokuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you for feedback! We’re thrilled to hear you found the size availability, checkout process, and delivery speed to your satisfaction. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Quick delivery and great polo shirt…
Quick delivery and great polo shirt would definitely use Demand again
29. huhtikuuta 2025
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quick delivery and the polo shirt. We truly appreciate your support and look forward to welcoming you back to DemandUK again soon.
Quality service,Rapid delivery
Quality service,Rapid delivery, came in less than 24 hours from placing the order
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quality of our service and the speed of delivery. We truly appreciate your support and look forward to welcoming you back soon.
Vastaus yritykseltä DemandUK Fashion
Thank you for your kind review! We’re delighted to hear that you were pleased with our fast delivery and the quality of your item. We take great pride in ensuring our customers receive only the best. If you ever need anything else, we’re always here to help. Enjoy your purchase!
This company went above and beyond with…
This company went above and beyond with their customer service. Great service from beginning to end. Definitely recommend!
25. helmikuuta 2025
Burberry shorts
Ordered Burberry shorts very happy with my order had a little trouble with delivery but that was on the couriers behalf came very quickly highly recommended these guys👍🏻
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DemandUK Fashion
Thank you for your fantastic review! We’re so glad to hear you’re happy with your Burberry shorts and appreciate your understanding regarding the courier issue. It’s great to know your order still arrived quickly. Your recommendation means a lot to us, and we look forward to serving you again soon!
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