Deege Solar Arvostelua 

I found that Brittany the compliance manager at Deege Solar was very helpful and knowledgeable. So many companies now days say they will do sometimes and you have to keep chasing. Well done to Brittany and her team. Thanks
A Wright

Deege appears to be a company which places no value on customer service or communication. I got 6 quotes back in the summer for a solar installation. Deege appeared to be the best one. I carried out due diligence before placing an order and found 2 very negative reviews alongside some positive ones on Trustpilot. I asked Deege about these and was told that these 2 customers had been let down during lockdown because of problems with the supply chain. I was sufficiently reassured to place an order on 2nd August, was given an installation date of November 7th and paid the deposit on 12th October. I had no further communication until the week before the planned installation date, so emailed the office and was reassured that the installation was going ahead as planned. It didn’t, and I heard nothing more for almost 4 weeks in spite of 18 emails and phone calls from me. Deege said, without any apology, that they were moving my installation to January as they had had to lay off some of the installation team due to substandard work. I had by then lost all confidence in Deege due to non-communication, and requested cancellation of the contract. This was readily agreed to and a cancellation form was sent by return email. On completion I was told that refund would be made 7 days after processing the form. Once again this was the last I heard from them in spite of emails chasing an update, and a formal complaint, which was not even acknowledged. I was afraid that the company might be about to go out of business and found it very stressful. How can a company treat customers like this and stay in business? After consulting Citizens Advice, I sent a Letter Before Action advising that I would take Deege to court within 14 days and have now received the refund, but again no communication or apology!

We have had panels, batteries and an EPS system installed (5 circuits on an additional consumer unit which was not straightforward to implement). The system install started on the date promised and is fully operational, giving us benefits. We can also continue to run our home for up to two days, including the gas heating system, should we experience a power cut.

We live in the north of England and the install took longer than anticipated. Some of the problems were of Deege’s own making and some weren’t. However they stuck with it until the job was finished – even though this meant an additional trip north after a weekend. We had four different people on site at various times and all seemed competent at what they were doing. They cleared up well after the job and the install looks immaculate.

I was a little concerned about what to expect having read some of the reviews on Trustpilot. This led me to get involved and review what was happening during the installation and chase beforehand to ensure expectations were managed. I also kept a close eye on the routing of cables to ensure ascetics, where appropriate, were as we wanted them. If I had not done this there would have been some avoidable rework. Dave (managing director) was excellent and did what he could to solve any problems incurred during the installation and to get the job finished asap. I can understand why some dates slip as unforeseen difficulties on one job can have a knock-on effect to another although I suspect the vast majority of jobs run smoothly.

I also learned a few things through the process of how Deege work. I thought they would order parts well ahead of the job and hold them in stock (after all they had my deposit). It seems that they buy the parts from wholesalers as they need them and this can lead to problems. I think if this had been explained and there was some communication in the days and weeks leading up to the installation I would have been less nervous.

Other aspects of the company, given Deege’s size, have impressed me and I would happily recommend them. A relative of mine had their installation done a week later and was very impressed. Although his job was late it was completed in two days and is working well.

Overall the product seems excellent. The people who came were very professional and knew what they were doing and were all pleasant to deal with. As with many small growing businesses problems can occur and Deege stuck with the problems we incurred, solved them, and delivered well. I’m pleased we went with Deege.

We are yet to receive our ‘certificates’ and other paperwork. I will update this review if there is a problem here.

First review they got 1 Star because they had lost credibility. I have updated my rating to 4 stars. It would have been 5 stars if they had not had the administration meltdown before installation. My system is working perfectly, the team were meticulous in the placing of the panels on south and west roofs, electricians made no mess and the admin team have processed all the appropriate documentation etc. and have kept me updated. This month we are generating 84% of our required electricity consumption.

Very good job, panels and system look neat and tidy and all wiring has been hiden very well and we are already saving almost half our electric bill even in the winter.

I done alot of research into Solar and decided to contract Deege.
No hard sell and very proffessional. Ryan was excellent in advising the most effective system for our requirements.
System installed as scheduled. Install team very professional.
System been up and running for over a year now. Couple of connectivity problems that were dealt with quickly.
Brittany in compliance absolutely brilliant.
Would highly recommend

11/10 for Brittany's assistance in facilitating my SEG application and the necessary required documentation. Response was by phone with immediate and comprehensive follow up. All done in a very professional and friendly manner.

Thank you very much Mark, Mick, Aston and Alfie very pleased with the work carried out on time.

Regards,
Nick Aish.

The quoting process was great, they quoted for exactly what I had asked for and in a timely manner and the cost was similar to others.
Since placing the order first week in April 22 and paying my deposit the whole process has been very frustrating. Dates booked have repeatedly been cancelled, often the day before. They appear to be hiding behind the "can't get hold of components" but I have been told they have the items in stock (by several people including the owner) and have booked the work in for a couple of weeks time to them be called the day before to say they are no longer in stock. It is now November and I have had enough of this constant booking me in and then putting me off.
On the positive side the fitter who installed the Solar panels was very conscientious and has done a very nice neat job and was very clean and tidy. What a shame he is being let down by the backroom staff.
I would avoid this company and cannot recommend them.

Had a slight issue where brackets was missing possible oversight. They came immediately and resolved no quibble. Thanks guys!

Enquired about a product, but the sales team didn't read my email. They just go off at the usual blah blah blah. No help at all.

All seemed ok to start with, now after a few months a problem developed, and like on tv, they have disappeared despite promising a solution previously (data logger fail) their phone is no longer answered.

Initial installation was great, but after that they’ll ignore you. They said I had an initial 2 year warranty with deege… absolute joke. I’ve emailed several times regards my data logger not working and they don’t bother replying.
When I was buying, they replied every day.
This fault I have could be a quick or cheap fix by replacing the data logger, but I wouldn’t know because deege don’t want to know.
They’ll take your money and run.

Had a great experience with this company. The panels fitted to my house are excellent. From the minute I made an enquiry, the customer service was excellent. They were in constant communication and kept me aware of everything going on. The guys that came to my house to fit the panels were very friendly and very professional. Would recommend

Extremely fast installation very helpful with the app, friendly workers. Can’t really fault them.

Just had my Installation done, Jason and Gary done a really tidy job. Looking forward to seeing how well it performs, thanks team Deege.

Had 16 panels fitted on my house with 2 Growatt batteries and complimented with a Zappi EV charger. I found from start to finish everyone to be very professional, installers neat and tidy, thanks very much

After having a full system installed by team deege a year ago, I went back to fit another battery and it's safe to say the customer service and install quality is still top notch.

I contacted Deege Solar about getting information & costs to have Solar panels installed. Their response was swift. We booked a house visit for the following week. Alfie arrived exactly when they said he would. They asked a lot of questions as to why we wanted to have Solar panels, how much are we currently paying for electricity, and what would our preference be on the aesthetics of how the panels would look on our roof (they are going on my extension so would be in view when siting in the garden). At the end of the visit, I was informed that I would receive the proposal within a few days. After two days we received the quote, it was all very clear. In addition to the price, they was a detailed design of how the panel would look on my roof, we also were shown a saving forecast (in a little over 4 years it would have paid for itself!). I called them for a few questions which were handled in a professional manner. they didn't try to hard sell to me (unlike the other company I was speaking to!!). I booked them in to come and install it. they gave me a date, a week before they were due to install they contacted me to see if it was still ok to come on the specified date, and that no-one in my household had signs of COVID etc. When Mick, Alfie & Mark arrived (again on the exact date specified). they went about their work. Over the three days they completed the work. They were polite (no swearing or anything). upon completion they gave me a tutorial on how the system works. they also shared information about their YouTube channel for more information about my system. a few weeks passed and I received a call from them asking if I had any issues/questions etc. (which again I thought was nice). Overall the end-2-end experience with Deege Solar was fantastic. I would highly recommend them to anyone.

Initially everything was fine.

Sales were very clear about my options for panels, inverter and battery and their YouTube videos were very informative and reassuring. I paid a deposit and a date was set for installation. I was then told there were supply issues and the installation was postponed. This was at the height of covid and everything was messed up so quite understandable.

The installation happened in two parts. First an electrician came and installed the cabling, battery and inverter. A day or two later the panels were delivered and left on my drive but the installer failed to arrive. A day later a man arrived to fit the rails and panels.

He found that my roof wasn't quite big enough for all of the panels (initial survey was via Google Earth) and it was arranged with the office to deduct one panel from my bill. I then paid Deege the new outstanding amount.

A few days later I heard a soft clunk from the inverter and I saw a red warning light. I called Deege and they talked me through the menu on the inverter to find the code for the error. The code was ID34 but that wasn't listed as a code in the user manual. The error went away after a few minutes and Scott at Deege said he would contact the manufacturer to investigate further.

A few days later we figured out that ID34 meant overload. When an overload happened the inverter would shut down for a few minutes and I would be pulling power down from the grid again. I spoke to Scott again and he said the manufacturer was still investigating and might roll out a firmware update for the inverter. Summer wound down and the problem seemed to stop.

Until the following summer.

When it got sunny again ID34 came back. The panels add up to 5.7kw and the inverter is a 6kw model so it should be OK but the harder the sun shines the more likely I am to start getting multiple ID34s from around 10am.

This is when things went really downhill with Deege. I would call and explain the problem and I would get a variation of Scott is busy/out of the office but will call you back as soon as he can. He very rarely calls back, when he does he assures me that I am his number one priority for a resolution but then nothing happens.

At some point the inverter did get an update but the only difference I noticed was that the error changed from ID34 to ID34 Overload. There may have been one more update recently as now when ID34 happens the red warning light doesn't come on anymore.

When the system was first installed I did not have a smart meter so could not get paid for excess generation and the supplier I was with did not install smart meters. That supplier went bust and eventually I ended up with Octopus and they installed smart meters for me. I then decided to apply to Octopus so I could get paid for the electricity I was pumping out to the grid. This is when I discovered that I did not have a DNO registration for my system. I contacted Deege and they said it was an oversight on the part of someone who had since left the company. They say that they have put the application in now but it could take up to six months for it to come through.

In conclusion, I have a solar system that works unless it is very sunny. The system is saving me a lot of money, just not as much as it should be saving me as the inverter shuts down so often. It is frustrating to see the battery on full charge while I am paying for power from the grid. Communicating with Deege is beyond frustrating.