I had a problem with my order I never got the item the I ordered and paid for I contacted them and they offered me to send me my order without charge thank you very much
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
This is a SCAM site. They are also selling the exact same clothes as Wendlly.com and also based in China. If you read the Wendlly reviews on TrustPilot, the people who bought items say they are nothin... Näytä lisää
Yritys on vastannut
I originally found this website through an Instagram ad, and purchased the cutest dress. Upon arrival, I was sad to learn that the size was too large for me. I reached out to customer service, and the... Näytä lisää
Yritys on vastannut
Jamie was very very helpful. The sizing was off and she sent me another pair right away. She was professional in her emails and quick and helpful. The pants are lovely and great material and quality.... Näytä lisää
Yritys on vastannut
4,3
Erinomainen
84 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Dearlassie
Dear Zue
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My shopping experience was great…
My shopping experience was great because how easy and convenient everything was from browsing to checkout. A clear , user friendly website helped me quickly to find exactly what i was looking for, i loved the good price and the good quality of the products , averall the combinations of good service, staff is friendly, patient and willing to help , made the experience truly satisfying.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear yakaira
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I accidentally ordered the same thing…
I accidentally ordered the same thing twice and requested to cancel my order and a refund within the same day.. the following day I received confirmation that my accidental order was cancelled and a refund would be processed within 3-5 days and it was refunded in 2 days!
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Emilia
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Amazing customer service
I originally found this website through an Instagram ad, and purchased the cutest dress. Upon arrival, I was sad to learn that the size was too large for me. I reached out to customer service, and they quickly responded and offered the option to choose another item at no additional charge. I was not expecting this. They have been extremely kind, and friendly, and available to guarantee my satisfaction. I will definitely be ordering from Dear Lassie again! They have the cutest things!
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Shelbeynicole
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I love the cute overalls
I love the cute overalls! Customer service is exceptional!!!!! Quality and fast service. Highly recommend this store:)
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Vickie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
If I could give this product 0 stars I…
If I could give this product 0 stars I would. The overalls on the site was nothing liked they are. Blue jeans that were not blue jeans. It was a print painted on material to look like jeans.
So cheap looking. I wasted 45 dollars.
Will never order from them again. So disappointed 😡
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear maryann
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at olivia@clientcare2025.com. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
To begin with they used stolen pictures…
To begin with they used stolen pictures which I fell for I waited six weeks for the items they were subpar at best didn’t look anything like the pictures and when I requested a refund, they offered to send me only 20% back. The site is a scam and uses stolen photos do not purchase from them.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear E C
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
The product I put did not fit and…
The product I bought did not fit and wanted to return it. This company was very nice to replace it with another size or another outfit the same price range. Thank you for helping me out!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Darla
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received the Jacket and it was too big…
I received the Jacket and it was too big, so I simply emailed them and they were able to just offer me a smaller size. It was so easy. They were so helpful.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Guille
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia could not be more accommodating
Mia could not be more accommodating. I love this dress, but it was too small. She was so nice to immediately reply to my request and send out a new dress. It was one of the easiest return requests I've done!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Bridget
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service
Great customer service! My first item didn’t fit correctly so they promptly addressed the problem for me! I look forward to receiving the correct size.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear amanda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
after recent this beautiful sweater in…
after recent this beautiful sweater in size large i was sad that it was too small and that i should have ordered an extra large. i reached out to the company and they kindly offered to send the proper size!!! what great customer service!!!
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Laurie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Love this company
They were prompt in addressing my request on an order I received.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Juneau
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very cooperative and understanding
Very cooperative and understanding
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Vanessa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I liked everything I bought
I liked everything I bought, it fit me well and I recommend it wholeheartedly.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Lissette
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Great service and timely
The staff was knowledgeable about my concern. Very polite and took care to resolve the issue.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Patty
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
A little help please!
I had a little trouble with my order, but once I reached out, it was handled very promptly. I love the dresses. I bought so adorable!
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Erin,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Problem with not receiving items
Items I've received in the past (one has not arrived yet) have been good. The last item I ordered ( Women Lapel Leopard Print Casual Windbreaker) never did arrive and I was told it is no longer available BUT is is still listed on your site.
Your customer service representative Camilla has been most helpful in getting this resolved.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Carolyn
We sincerely apologize for the confusion and inconvenience caused by this unclear explanation.
We've already begun working on improvements to address your concerns.
If you have any questions or suggestions for improvement, please feel free to contact us:
📧 Customer Service Email: olivia@clientcare2025.com
We value your feedback and look forward to providing you with a more trustworthy service experience.
Best regards
Olivia
Return and refund issue resolved
I ordered 2 dresses that were both too large, and when I requested a refund Camellia quickly and efficiently resolved my issue. Thank you Camellia.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Cheryl,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a great experience with the customer service- Camellia
I had a great experience with Dearlassie’s customer service. Camellia was very professional, responsive, and truly cared about resolving my issue quickly. She offered me multiple fair options and followed up with a voucher right away. The communication was clear, friendly, and made me feel valued as a customer.
I really appreciate the excellent support and will definitely continue shopping here. Highly recommend both the store and their customer service team!
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dearlassie
Dear Lisbet,
Thank you very much for your high regard for ** and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to **, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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