Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Näytä lisää
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Bought top of the deante line ironmongry and what a waste of time, avoid like the plague, what rubbish design, it’s a faff to tighten, the small are bolts (which keep coming loose every 3 months) the... Näytä lisää
Yritys on vastannut
I ordered 3 oak doors on Monday 21st September from Beatsons and by the 24th they were delivered by Deanta. I was kept up to date with delivery times and the doors were delivered in the time slot prov... Näytä lisää
These doors are great (Ely Oak), the driver was so careful with them. I accidentally ordered to my Mums house which is half a mile away, when the driver called and said he was at the house I knew I’d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Yhteystiedot
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Yhdistynyt kuningaskunta
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This company is corrupt
This company is corrupt. I ordered some specialised door handles at the cost of £130. The handles appeared gold on the website On arrival I opened ONE of the 3 boxes and instantly seen that the door handle was silver , this would not match my colour scheme so I contacted them to arrange a return, after several emails back and forth and a request for photos , they finally arranged my return. In the mean time I ordered the same handles in black as they would match better. At this stage I have spent £260 on handles for 3 doors.
I also spent £11 to return the handles as it was a heavy package.
Deanta have tried everything to refuse me of my refund, firstly saying they have not received them. Fortunately I had returned them signed for and had the proof. Then eventually they said they had them but said they where all damaged and would issue a refund !!!
They even sent photos of the damaged damaged handles ! I know this is a complete lie or they where already damaged as I never even opened the other 2 boxes , and the one I did was perfectly fine.
I will not be letting this go , I will contact every consumer rights , companies house and legal action. I am not being allowed to be ripped off by this company. I cant believe in this day and age this kind of thing happens . Disgusting, Deanta should be ashamed. This is fraud.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon,
We’re very sorry to hear about your experience and fully appreciate how frustrating this must have been.
As Deanta does not sell directly to end customers, all orders and returns are handled by the stockist you purchased from. We have been in touch with your stockist, reviewed the situation thoroughly, and understand that you have already discussed a potential resolution with them.
Please rest assured that we are committed to helping resolve this matter and ensuring you receive the support you need.
Kindest Regards,
The Deanta Team
Glazed fire door was ordered on the…
Glazed fire door was ordered on the 21/10/25. Told it would take UPTO 20 days for delivery. Finally delivered today 21/1/26. 3 Months later. Dreadful communication from the out set, claimed they had glazing issues constantly. Would never order from here again. Not one to write reviews ever but this was an absolute joke!!
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Matt,
Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had. A three month wait is far from the level of service we aim to provide, and we completely understand your frustration.
The delays you encountered were due to unforeseen glazing issues, but we appreciate that this should have been communicated much more clearly throughout the process.
As your order was placed through your chosen stockist, they remain responsible for managing the order and any next steps. To find a resolution, we kindly ask that you speak directly with your stockist, as they will be able to assist you further.
We’re genuinely sorry that this experience has fallen short of expectations. If there’s anything else we can do to support your stockist in resolving this for you, please let us know.
Kindest Regards,
The Deanta Team
Great service
Great service, communication was very good from given delivery time to doors being delivered. Driver was very helpful carrying the doors inside the house
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Hi Martin,
Thank you so much for your great review. We're delighted to hear that you were happy with our service and communication from start to finish. It’s wonderful to know your doors arrived on time and that our driver was able to help carry them inside.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kindest Regards,
The Deanta Team
Good quality product
Good quality product, good communication, arrived on time. Friendly helpful delivery driver
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Hi Keith,
Thank you so much for sharing your feedback. It’s great to hear that you’re pleased with the quality of our product, we’re glad to know that our delivery driver made a positive impression.
We appreciate your support and for taking the time to leave this review.
Kindest Regards,
The Deanta Team
Excellent delivery service
Excellent delivery service. Personal call from the delivery driver 24 hours in advance, on line delivery tracking accurate to the minute. Clive delivery driver very friendly, helpful and carried the doors into my garage. Perfect 100% satisfaction well done.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Hi Stephen,
Thank you for sharing such a positive review. We’re really pleased to hear that the delivery process went smoothly. It’s great to know Clive made a great impression, we have passed on your kind words to him and his manager.
We appreciate you taking the time to leave this feedback and are delighted that you’re fully satisfied with the service.
Kindest Regards,
The Deanta Team
Placed an order for 5 doors in October
Placed an order for 5 doors in October, Doors eventually arrived just before Christmas, only 2 of the doors were correct so the others had to be returned, am now still awaiting the correct replacements, communication is appalling, I have emailed for an update 4 times with no response, I called 3 times yesterday and was told i would be called back but still nothing...!!! very disappointed..!
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Mark,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the delays and the frustration you’ve experienced, this isn’t the level of service we want for any of our customers.
We do have the replacement doors in stock and have already attempted to reach you. A voicemail was left to arrange delivery, and we’re keen to get this organised for you as soon as possible. If you could please contact us with your preferred delivery details so we can move this forward without further delay.
Thank you again for your patience, and we’re sorry for the inconvenience this situation has caused.
Kindest Regards,
The Deanta Team
Delayed delivery
Although the product itself was fine, the delivery arrived well outside the agreed time slot. I contacted customer service three times and was repeatedly told “another half hour,” which was inaccurate each time.
Given the £35 delivery charge (excluding VAT) for a single door, I expected a much more reliable service. The delay meant I had to pay my builders to return the following day, resulting in additional and unnecessary costs.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Radhika,
Thank you for leaving such honest feedback. Please accept our warmest apologies that your delivery did not arrive within the given timeframe. Though this is only an estimated timeslot and unfortunately will change if there is traffic or any issues with the vehicle itself, etc.
If this is the case, you should have been kept informed as such - if this was not actioned, we do apologise and will speak to the necessary teams. Despite this, we hope you are pleased with your new products and we appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Good communication
Good communication. Link to the website shows real time location of driver. Arrived when they said it would despite the freezing weather. Friendly and courteous delivery driver.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Rog,
It's fantastic to hear that you were kept so well informed throughout but especially with regards to your delivery and that you were able to track the driver in real time. We are so pleased that the driver was able to assist you so well and would like to thank you for taking the time to share such great feedback! 😊
Kindest Regards,
The Deanta Team
Professional deliver and communication.
Delivered on time ,driver couldn’t do enough to help.
Great service
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon,
We are delighted to hear that your delivery arrived on time and that the driver was able to assist you fully, with you experiencing a great service. Thank you for your brilliant feedback, we appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
Purchased Amalfi doors through a third…
Purchased Amalfi doors through a third party great quality and price. Delivery fast efficient and helpful.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Simon,
It is fantastic to hear that the delivery of your new Amalfi doors was so successful and that you are so pleased with the great quality of our doors. Thank you for taking the time to leave such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
Poor manufacturing on 2 out of 4 doors
Out of four pre-finished doors recently ordered through a supplier by my builder, two had defective finishes. These are obviously manufacturing defects as one has several what look like water marks underneath the finishing lacquer and one had a bobble/lump. My builder had a devil of a job to get EH Smith to take the first door back because they were attempting to skirt around the Consumer Goods Act by claiming any defects had to be reported within 3 days. I only spotted the second defect (the watermark effect) a week after the second door had been hung when the sunlight highlighted it. Given my contract is with the builder, and his contract is with EH Smith, I will have an uphill battle to claim my consumer rights to reject the door or accept a repair and then there will be the expense of who pays for the new door to be hung. While the law (and Deanta themselves when I called) says I have to go through the supplier, I am incensed as this whole debacle started with faulty manufacturing, I don't have the energy to fight this and 50% of the doors being faulty is not acceptable.
Deanta have replied to this review to say I need to go through the stockist which is exactly what they already told me and then they have a robust QC procedure. The point is their QC shouldn't have let these doors through in the first place and even if I didn't have to go through my builder and EH Smith to get redress, there's still the cost of rehanging the doors. Beautifully designed doors, which they should be for the high price, but if you buy them, just make sure they're closely inspected before they're hung.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Gillian,
Thank you for your honest review, please accept our warmest apologies that this has been your experience.
Please be advised that any potential manufacturing issue is always investigated thoroughly by our QC team once reported to us by the stockist you have purchased from. If this wasn't passed onto us by them then, unfortunately we wouldn't have been unable to assist you in this case as your contract is with them. We apologise that this wasn't dealt with accordingly and if you wish to press further, you would need to speak to your chosen stockist.
Kindest Regards,
The Deanta Team
Great Straightforward delivery
Straightforward delivery, really helpful guys, no fuss, smooth
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Paul,
We are so pleased to hear that your delivery was straightforward with the driver being able to assist you so well. Thank you for taking the time to share such great feedback!
Kindest Regards,
The Deanta Team
Ordered doors a few weeks ago through a…
Ordered doors a few weeks ago through a supplier. They where promised stock and 2 days before expected delivery, am now told another 3 week wait. Absolutely messed up my renovations plans.
Sounds like a mismanaged company.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon,
Please accept our deepest apologies that this was your experience with ourselves, unfortunately our lead times are just an estimation and cannot be guaranteed, may be subject to change based on container and stock deliveries. We do apologise if this was not communicated with yourself and in turn has pushed back your renovation plans.
Kindest Regards,
The Deanta Team
Too right address and at time stated
Too right address and at time stated
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Colin,
It's great to hear that your delivery arrived successfully and within the time given. Thank you for taking the time to share 😊
Kindest Regards,
The Deanta Team
Daniel Hurst went above and beyond
Daniel Hurst went above and beyond to get an order for one of our clients fulfilled. Excellent service and always so reliable, a great asset to your business
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Harrison,
We are so pleased to hear that Daniel went above and beyond to ensure your order was arranged and delivered successfully. It's great that you experienced such excellent service and would like to thank you for taking the time to share such fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Deanta UK - Amalfi Doors
Deanta UK -
Having taken delivery of our new Oak doors (Amalfi) the whole package from start to finish was fantastic.
Easy website to help us choose these beautifully crafted door for our Upper floor rooms.
Speed of delivery too was excellent & driver was very courteous by bringing them into the house for us.
We will certainly be back for more doors to match, once
we have finish off upstairs decoration & stair well areas.
Many thanks
Mr & Mrs C Payne
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Chris,
It's fantastic to hear that you had a great experience with us from ordering right through to a successful delivery, with the driver being able to assist you fully. We are so pleased to read that you are happy with your new Amalfi doors and look forward to assisting you further in the future, thank you for taking the time to share such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
My second order from Deanta and again I…
My second order from Deanta and again I had an excellent experience. The delivery driver was very careful unloading and carrying the doors to my garage. First class service.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Mr Murphy,
We are so pleased to hear that you had an excellent experience with us, and that the driver went that extra mile to ensure your delivery was successful. Thank you for your loyalty as one of our customers, we appreciate you taking the time to share such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
First delivery all 3 doors were damaged…
First delivery all 3 doors were damaged and not surprised as the packaging was poor. Second delivery was to wrong address and for wrong doors and third time we had given specific instructions for doors to be delivered after a certain time to ensure someone could receive the doors and this was totally ignored by driver - terrible service and absolute disaster from start to finish
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Andrew,
Please accept our warmest apologies that this was your experience with us, regarding your delivery. Though you experienced damages, we do try to ensure that all of our packaging on our doors is appropriate and keeps the doors protected as much as possible, we apologise that this wasn't the case this time.
We hope that despite this, you are pleased with your new doors and understand that if you do wish to take this further - to speak to your local stockist.
Kindest Regards,
The Deanta Team
Vastaus yritykseltä Deanta UK
Good Afternoon Michael,
Thank you for your great review, we are so pleased to hear that you are happy with our products! 😊
Kindest Regards,
The Deanta Team
Great service
Great product. Excellent communication on delivery. Driver polite, helpful and professional (and very strong).
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deanta UK
Good Afternoon Miss P,
It's fantastic to hear that you experienced such great service with us and that you were kept so well informed regarding your delivery. We are so pleased that the driver was able to assist you do well, resulting in a successful delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
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