Digital Federal Credit Union Arvostelua 

I had a wonderful experience refinancing my auto loan through DCU. I’ve been with DCU since 2013 and unfortunately had to go with another bank for a new vehicle when I moved out to Utah in 2024. I had help from Cindy today and she was wonderful - kind, knowledgeable and very professional. Thank you Cindy and DCU!

I have never had any unpleasant experience with anyone at DCU, whether it be in one of the branches or while calling the Customer Support, in my 20+ years of being a member at DCU. I had another great experience interacting with Allyson B (IC Member Service Sr Spec) when I called to enquire about a way to track a check that was sent a month+ ago by US Mail. Allyson was fantastic in not only patiently listening to my concerns and advising next steps, but she went one step ahead and suggested an alternate way (Bill Pay) to avoid a similar situation in the future. Great job Allyson. Keep up the good work. DCU is lucky to have you as a Member Service Specialist.

Great service and fast

Thanks Ashly

Company was quick to get back to me and the customer service representative that I spoke with was very friendly. She explained everything to me clearly and was helpful.

IMMANADE PROCESS SIMPLE AND EXPLAINED EVERYTHING PERFECTLY

Varsha G was incredibly helpful! We finalized our pre approved auto loan in one simple call to DCU.
We have had occasions with other banks where call were quite frustrating. That was absolutely not the case with Varsha G.
Thanks for building a great team. It shows!
Rob

Applied for a personal loan; the customer service was so good, and the process was smooth. Definitely recommend it.

As a member of DCU I have never been disappointed. That’s why I recommend my people to join and use DCU.

Imma was amazing helped so
much with everything thank you!!!

Nas was very helpful, she understood my concern and the need to move forward with the loan process due to it being an emergency. She clearly stated all the information and answered all of my questions. She also was very helpful and respectful throughout the whole interaction. I couldn’t have asked for a better service.

I've banked with DCU since 2017. Never have any problems or surprise fees. They've helped me from refinancing my auto loan to personal loan. Their customer service is amazing.

Jay is friendly , its doing a good job

Lakeesha was absolutely fantastic! She walked me through each step in the process of my application. Also, she was very sweet, understanding, and patient. I had a great first experience with DCU because of her!

Denise, help me a lot for my refinance and she is very polite to answer and help very depth of a problems. truly apricate and loved to get assist more in future if needed.

Your organization has always been professional and taken care of any needs i have with banking or questions i have needed answered

Muy bien Vanessa

Savannah was extremely helpful professional and considerate. As a new member she coved the next steps in my loan process and all possible payment options. I know what to expect next and I feel confident moving forward with my loan process. Customer service was outstanding and I also feel confident recommending DCU

Soumil I am pleased with your assistance,thank you

Sanji is extremely professional and friendly every time I come in. Perhaps most impressive is that if all the people he meets, he remembers my name. Outstanding employee!