The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Näytä lisää
Yritys on vastannut
The system is quite complicated and somewhat clunky. Also an enormous document of terms and conditions to read through initially. The service fees for add on's such as digital ID aren't great. Appreci... Näytä lisää
Yritys on vastannut
DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates seve... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Yhteystiedot
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Yhdistynyt kuningaskunta
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,5
Erinomainen
257 arvostelua
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It was an easy process to follow and…
It was an easy process to follow and the communication with the team was excellent.
24. syyskuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very supportive professional service…
Very supportive professional service with good care. excellent
1. lokakuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great telephone support
Maisie helped me navigate the procedure for requesting an enhanced DBS certificate as a self-employed person under a member organisation. She made the process easy and quick - many thanks!
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I think this is the most amazing…
I think this is the most amazing service. It’s absolutely wonderful.
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and easy as always.
28. elokuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
DBS made the whole process smooth 👍🏾
DBS Umbrella Solutions made the whole process smooth and stress-free. Professional, efficient, and always quick to respond/update -highly recommend their services!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and very easy to fill out forms…
Quick and very easy to fill out forms online , plus a very quick turn around. Well chuffed.
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very simple and speedy process to…
Very simple and speedy process to obtain a DBS check.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
This company showed excellent customer…
This company showed excellent customer service and went above and beyond in my case.
13. elokuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
My candid review
I do appreciate your platform but I will want a situation whereby the company put every information on their website to enable customers know the exact order to place otherwise I simply recommend the platform.
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Hello Aike,
Thank you for your feedback.
We’re always working to make the DBS application process as clear and straightforward as possible, and we’ll take your comments on board to help improve the information we provide on our website.
We're glad we were able to resolve your issue and issue a refund quickly, and we appreciate you taking the time to write your review.
If you have any further suggestions or questions, feel free to reach out to our team anytime.
Thank you,
DBS Umbrella Solution
Not clear
Not clear, on purchase, what services and limitations were offered. Ended up wasting my time and getting a refund.
5. elokuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Hello Richard,
Thanks for your feedback, and we’re sorry to hear you had a frustrating experience.
Just to clarify, you purchased an Enhanced DBS check, which legally requires us to confirm your employment directly with your employer. Once we received your order, we got in touch to explain this, but unfortunately, your employer didn’t respond to our request to verify your employment. Without that confirmation, we legally couldn’t move forward with the application.
You then requested a refund, which we issued right away.
In most cases (9 times out of 10), employers are happy to confirm this information, which is why our Prestige Package works well for most applicants however, I am sorry that is did not work as smoothly in your situation.
We’re always working to make the process clearer and smoother, and we appreciate your feedback. We shall review the website to ensure this is clearer at the point of purchase.
Thank you,
DBS Umbrella Solution
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Excellent communication
Excellent communication, Maisie was very helpful in letting me know what information was required with a very quick turnaround. Very professional, very easy, would recommend.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Efficient
Efficient, easy and professional process. Highly recommended.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
App problems
The initial start of the process was fine and easy to navigate, but as soon as it got to the yoti or Royal Mail app verification and adding of passport etc etc it completely feel apart. I tried both apps to equally small success. Yoti app wouldn’t let me get past the phone number verification to the point where on the 3rd or 4th attempt it wouldn’t even send me a code anymore. The Royal Mail app went further but still wouldn’t allow me to upload anything. All in all a it was an extremely frustrating experience and in the end i had to get a member of production to complete it for me going through dbs directly.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Hello Kipp,
Thank you for taking the time to share your feedback, and I'm sorry to hear about the difficulties you experienced.
To clarify, we only use the Yoti app for Digital ID verification, and unfortunately we have no control over the Royal Mail app or its functionality. That said, we understand how frustrating technical issues can be.
Had we been made aware of the problems you encountered with Yoti, we would have been more than happy to assist and guide you through the process. We’re always here to help and want to ensure the experience is as smooth as possible.
We appreciate your patience and are glad you were eventually able to complete the process. Your feedback has been noted and will help us continue to improve how we support others going forward.
Thank you,
DBS Umbrella Solution
This service distinguishes itself from…
This service distinguishes itself from others I have encountered, and I was particularly impressed by the option to upgrade to the DBS update service within 24 hours, which was something I was hoping to do.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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