DatDrop Arvostelua 1 810

Vastaus yritykseltä DatDrop

1.3.2024

Dear Ambol,

Thank you for your comment!

We understand your concerns, and we would like to offer a workaround. If you are not willing to grant all the permissions to your X (Twitter) account, you can just find our page on X (Twitter) and follow us there.

For any other account-related questions, please do not hesitate to reach out to our Customer Support Team at support@datdrop.com.

Best regards,
DatDrop Team

Vastaus yritykseltä DatDrop

26.2.2024

Dear user,

Thank you for stopping by. However, your comment has nothing to do with reality. DatDrop has been in the market for 7 years, and we treasure our excellent reputation gained over all these years of hard work and constant improvement. Currently, we can boast one of the most transparent gaming services with a Provably Fair system allowing you to check the fairness of every battle, as well as case openings and upgrades. We also show the win ratio and battle stats of every user you play with.

Please note we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel it is about doing harm, not your genuine experience.

If you still have any questions or doubts, please reach out to us at support@datdrop.com

Best Regards,
DatDrop Team

Vastaus yritykseltä DatDrop

23.2.2024

Dear Bixie,

Thank you for your feedback!

We strive to provide the best, fair, and most enjoyable experience to all our players. As to the free cases we offer as a bonus to our regular customers, your winnings depend solely on luck, and higher levels give you access to free cases with more expensive drops. Please visit https://datdrop.com/free-cases for more information.

Thank you for being a part of our community. Good luck!

Best Regards,
DatDrop Team

Vastaus yritykseltä DatDrop

16.2.2024

Dear user,

We are sad to receive this feedback from you and would appreciate the opportunity to understand its underlying reasons. So, we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.

We want to assure you that on DatDrop, you can 100% rely on the game outcome since our Provably Fair guarantees that game results are truly random and cannot be distorted in any way. You can read more about it here: https://datdrop.com/provably-fair.

Also, we’d like to clarify that the only bots on DatDrop are those you can call to join your games using the dedicated "call bots" feature. All bots are subject to the same provably fair rules, and their winning chances are the same as those of any other player on our site.

If you still have any questions or doubts, feel free to contact support@datdrop.com for assistance.

Best regards,
DatDrop team

Vastaus yritykseltä DatDrop

30.1.2024

Dear User,

We are sad to receive this feedback from you and would appreciate the opportunity to understand the underlying reasons for it. So, we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request. Otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.

We are sad to hear you didn't have luck on our site, but that's what playing is about - one should be ready to accept both winnings and defeats, and your every triumph is someone else's failure and vice versa. We would also like to assure you that on DatDrop, you can 100% rely on the game outcome since our Provably Fair guarantees that game results cannot be distorted in any way. Unfortunately, from your comment, we’ve noticed that you are not quite aware of how our Provably Fair algorithm works, so please visit https://datdrop.com/provably-fair to get familiar with it and to make sure that the results of all games are truly random and fair.

Best regards,
DatDrop team

Vastaus yritykseltä DatDrop

25.12.2023

Dear user,

Thank you for stopping by and leaving your review.

As our regular customer, you know that the crypto deposits may take some time to process. Our developers work on making them instant to meet our customers' expectations.

You have also mentioned our most recent update, and we can proudly say that our team is constantly working to improve your experience with our Service while keeping the average house edge lower than 8%.

Please feel free to get in touch with us for any further clarifications. You are always welcome at support@datdrop.com.

Best regards,
DatDrop team

Vastaus yritykseltä DatDrop

21.12.2023

Dear J Hman,

We are sorry you didn’t have luck on DatDrop, but the way you decided to express your negative feelings made us really sad. We find your accusations to be completely groundless and to have nothing to do with reality. First of all, DatDrop is not a casino; our product is loot boxes. We would also like to assure you that on DatDrop you can 100% rely on the game outcome since our Provably Fair guarantees that game results cannot be distorted in any way. Unfortunately, from your comment, we’ve noticed that you are not quite aware of how our Provably Fair algorithm works, so please visit https://datdrop.com/provably-fair to get familiar with it and to make sure that the results of all games are truly random and fair.

You have also mentioned our most recent update, and we can proudly say that our team is constantly working to improve your experience with our Service. We never stop adding new exciting features, battle modes, and more. The introduction of DatPoints aligns with current market demands and sets the stage for a more robust and future-ready product. This system was implemented to reduce the chances of using our Service for potentially fraudulent or abusive activity. This way, we are making sure you have a clean and safe environment to enjoy your spare time.

We completely support your idea of not supporting russian scam sites, and DatDrop has nothing to do with any of them.

Please note that we have just requested more information about your experience via the "Request Information" feature. According to the Trustpilot policy, you have 3 days to respond to this request, otherwise, we will be forced to report your feedback as false and defamatory since we feel like it is about doing harm and not about your genuine experience.

Best regards,
DatDrop team

Vastaus yritykseltä DatDrop

18.12.2023

Dear user,

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Best regards,
DatDrop Team

Vastaus yritykseltä DatDrop

8.12.2023

Dear Garrett,

Thank you for taking the time to post your review. Please note that we always put customer experience and satisfaction as our priority, and our support team will always help you resolve any issue.

When it comes to deposits, it's essential to understand that DatDrop cannot charge any service fees since we simply do not handle the payment process ourselves. We are not a payment provider. All commissions or service charges are determined by the payment providers and vary based on factors like card type, payment frequency, amounts, etc.

We are aware that our support team has already provided you with a comprehensive response on this matter. Please kindly follow their recommendations and reach out to the payment provider for clarification.

All the best,
DatDrop team

Vastaus yritykseltä DatDrop

7.12.2023

Dear KloyzCS,

Thank you for this 5-star review. We really appreciate you being a customer and helping to share the word about us! Our team is here for you anytime.

Best regards,
DatDrop Team

Vastaus yritykseltä DatDrop

6.12.2023

Dear Patrick,

We're grateful for your positive review! Your satisfaction is our ultimate reward. Thank you for choosing us, and we can't wait to create more memorable experiences for you in the future.

Warm wishes,
DatDrop team

Vastaus yritykseltä DatDrop

6.12.2023

Dear user,

Thank you for your excellent review! We're thrilled to hear that you had a great time on our website. Your kind words inspire us to keep delivering top-notch experiences. Looking forward to having you back for more fun soon!

Best regards,
DatDrop team

Vastaus yritykseltä DatDrop

4.12.2023

Dear Luis,

Thank you for the positive feedback! We’re always looking for ways to provide the best experience to our customers, and it’s great to know that we are on the right track. Thanks!

Best regards,
DatDrop Team