Darn Good Yarn Arvostelua 

Very responsive customer service, and I've been mostly happy with my purchases. Ordering "black box" re colour can sometimes lead to minor disappointment. I have had better satisfaction ordering in one sales where you can view the item. Love the company's sustainable and community development ethos.

If I can give a zero star I would’ve. This company is terrible. Don’t fall for the hype!

I ordered the 3 plus 2 skirts over a month ago, and was very excited because their products (on the photos) are beautiful and I couldn’t wait to where them! I still haven’t received a dispatch email, or tracking number. It’s not a custom item, no it’s out of their overflow stock.

I have been in contact with customer service to be told that there has been a back log of orders and that they will be in touch soon with my order as they are nearing the end of the back log.

Now, in my mind soon is a couple of days, maybe a week, but three weeks later and I am none the wiser as to what the state of my order is!

I will definitely never make use of this company again!

Th silk yarn that I bought was coarse, rough, stiff and ragged. I tried washing the skeins and the colors ran plus the yarn is not any softer. I cannot make anything out of the yarn and will not buy from this company again.

I put in an order a month ago and still have not received tracking and customer service said it was normal not to receive anything after waiting this long. I didn’t have anything custom made. I ordered 2 skirts from their existing inventory.

I am wondering if this is a legit company. They took my money, but did not send the goods, nor provided shipping info.

Don't fall for the hype of a "theme" skirt sale. They attach what sounds like a fun and exciting sale where the expectation would naturally be skirts curated within that theme. That's not what happens at all, its a ploy to get suckers like me to buy the skirts. The utter disappointment when they arrive and no where is the theme evident but additionally the skirt panels themselves clash making pairing them with anything impossible. I used the words hideous and ugly in my return request which was sent the day after I finally received them. I'm going on nearly a month now since they received the skirts back and not only have I not received a refund but there seems to be a concerted effort to ignore my emails. I don't care at this point how altruistic their mission is. Crappy customer service doesn't deserve to be rewarded.

that is great experience to find exporter and importer

TL;DR: If you don't live in the U.S - don't order. Wrong colour, no solution, blaming the customer (while admitting mistakes in mail I don't think I was supposed to receive), and communication breakdown.
You can order same products from India, and they arrive quicker and you get what ask for.

Full review;
I'm not in the US and as such this is based on experiences of their service to overseas customers.
I had wanted to order one of their wrap skirts for years, and was really excited about finally ordering one. I chose size, length and colour range, put in my order and waited.
When it finally arrived I was disappointed to say the least. The colours were the exact opposite of what my request was. I sent a mail and was met with what I thought was a C.E.O. who truly wanted to help. She sent my initial mail to someone else and there started weeks of no actual answers or solutions, receiving mails with requests for reviews both of garment and customer service, trying to reach out again (after waiting a few days between every one because I actually don't except people getting back to me in seconds). After a couple of weeks of these roundabouts I get an offering for a voucher of 10$. I honestly got a bit offended as the same day or day before the company had sent out vouchers at that amount to everyone (I assume) on their mailing list. I replied this and that it wouldn't even cover shipping. Afterwards I received an email where ceo and another person was included written to them - I don't think I should have been included in it - where it was stated that I "wasn't willing" because I said her solutions wasn't working for me and that at that point I would rather just sell the skirt and recoup most of my money, and leave an honest review. There was also some other questions and the last one really put me of as that was what to do when they sent out the wrong colours.
That person had tried to tell me that the colour choices was just a "request" and could not be guaranteed. (I since wonder if that also applies to size and length?) But in the last mail I received it was asked right out as what to do when wrong colours were sent out.
I waited to see if anything more would come, but since then there not been a word.
I ended up leaving it at that, ordering a skirt of the same type from India (it arrived much quicker!, other skirt will be sold, and after leaving this review I'm gonna purge my inbox of and unsubscribe to this company's insane amount of emails.

I found this amazing store and community just before COVID hit.
The beautiful skirts and welcoming community really helped to lift my spirits and gave me something to look forward to each month.
I love that my skirts help reduce landfill and give hope and dignity to the women who make them. They have also created a community of support from women around the world who are always kind.
Every skirt is unique. They are wearable art and make me feel loved whenever I put them on.

I went from a nearly all black wardrobe to so many colors and so much fun thanks to Darn Good Yarn. Customer service is fantastic and the Facebook skirt community is the ONLY Facebook community I’ve ever been a part of that I’ve never seen a squabble. Everyone is so kind and helpful. And, Sam! Sam at DGY is fabulous. She is always willing to help a customer. She’s a shopaholic enabler for sure, but I’ll forgive that. LOL!

I recently ordered two skirts/dresses from Darn Good Yarn. They arrived promptly and are beautiful! They are lightweight so perfect for summer and the color schemes are gorgeous. So happy to have purchased from this sustainable small business!!

5 stars!!!

Claudia and Nicole were both very helpful in getting my problem resolved!

They were quick to respond and let me know my email had been received.

They were right on top of it, and let me know how it was being handled.

Thank you so much!

Extremely understanding and helpful representative—even beyond my previously excellent customer service experiences! Thank you, Claudia!

I love this company! I am a fan of the clothing and home decor. If I ever have any ordering problems, they are fast an kind with their response and help. I get compliments every time I wear my skirts!

I was given a yarn of the month subscription as a (very thoughtful) gift. The company pitches this as a chance to receive a different yarn every month along with a free gift. I'm now in the fifth month and have received the same yarn every month in a (slightly) different colour way each time. The 'gifts' barely make it to Christmas cracker quality. This month was a plastic ring in the shape of a peacock? Phoenix? Nothing to do with crafts and your average 10 year old would find it challenging to raise enthusiasm for it.

But what is worse is when I raised the question of the identical (slight colour variation aside) yarns being sent every month I got such a defensive email from the company. They didn't address the fact that the yarns were the same, ignored the free gift criticism and suggested that if I were to warn friends off this purchase I should refer them instead to their company! Yeah right, because I'm that stupid! Anyway, until they get better at what they claim to be doing, I'd steer clear. Meanwhile my kind friend has cancelled my subscription at my request.

Wonderful company, staff, and products💕

I love the Sari yarn.. I had one that the color was just off and they replaced no probs.. the clutch is perfect, so beautiful and some darn good quality..

I received a gift subscription for DGY. The initial boxes were to include yarn, a pattern and a tool of some sort- I received a crochet hook and another time a button to use with one of the patterns for that particular month. Eventually, the delivery changed to no added tool. Then the delivery changed to no pattern but a QR code was included to access the pattern data base. EVERY time I've tried to use the code to allow me to download a pattern to use for my monthly yarn, I receive a message that the coupon code is not valid. I appreciate what seems to be the societal intent of this company, but they are not delivering what was agreed upon when the year subscription was purchased. I gave two stars because some of the yarn is quite nice but the company has not delivered what they promised.

I ordered the Spice Market in Junior size (several inches larger than my waist size but a wrap has lots of overlap, right?) in the ankle length and paid $8.99 for shipping. I received a tea length wrap skirt with less than a handswith of overlap (I’m 5’ 8” with a 31” waist and medium sized hands). One fabric was brown with a repeating yellow daisy pattern. The other was blue and silvery grey twining geometric pasternak. Pretty, but hardly spice coloured and didn’t complement the other fabric at all. The site says you have 60 days you return the skirt. I completed the returns process, including a required photo. The final screen told me to return it within 14 days. Then I received an email telling me they would let me know whether my rrequest would be approved or rejected.

My kantha scarf is breathtakingly, heartwarming-ly beautiful! It will soon be the basis of a new fiber art creation by me! Thank you again and again, DGY!!!

After a long conversation I thought I'd give the shirts a try, but with the dollar conversion they became very expensive. When they arrived they were far too big and when I wrote to them to ask about exchange was advised as they were so cheap no exchange possible, maybe I could gift them. I ordered size 14 and received size 22. I can't afford to give away $200 worth of clothing so incredibly disappointed. The skirts look nice, just far too big. Will not buy again.