Thred Arvostelua 170

I love the process of ordering and the concept. Selections for my size have become extremely limited lately so I either reorder the same items or pass on everything. I’d also be much quicker to purchase more items from the store if they were a bit closer to “used” prices. Things are priced as new so I’m tempted to just buy direct.

Great selection of brands, good variety of options, very easy process for ordering and returning clothes. The only part that could be better is that often the specific item I want is unavailable (assuming another mmeber has it on order).

Fast service as needed. Very impressed

Great variety of items and great quality

I needed the items fast and they were accommodating. Shipped the rentals 2day! The clothes were all NWT! Excellent condition and excellent quality. Great customer service!!!

I will never work with them again - it's just not worth it. Going forward, I will donate my nicer used things to a local women's shelter.

I sold through Thred Up 4 or 5 years ago and had a good experience but this last time, they discounted everything so much that I received almost nothing in return. Also, when I created my label, postage was to be $8 but when I used it, it was $15. I was told that I'd missed some deadline I hadn't been told about.

Good customer service. Very responsive to requests and they process orders and re-orders quickly

Great Service - I Love it! Keep adding stuff please.!

I was hoping to find a rental service that actually had great stuff. Everything seems super brand new. My past few items have still had the tags on.

The clothes you receiveeceive are extremely high quality.

Great clothes but I wish more were available when I’m looking

The system and website are efficient. The variety in clothing is very good but sometimes hard to get the actual pieces in a large.

So far good customer service. Would appreciate more sizes/options available. Also, reviews would be helpful from people who have already rented the garments to help with sizing.

I receive many compliments on the clothing.

Only service for men where you get to pick your own clothes (vs a stylist)

Great variety and availability!

It takes too long from placing the order to receiving the item — it takes 7 days

Great selection and easy, fast shipping!

I signed up for Rent With Thred’s Explorer subscription to try the service, but unfortunately my experience was very disappointing.

Over two months, I was never able to rent a single item. The pieces I liked were never available in my size, despite adding multiple items to my wishlist and enabling email notifications. I never received any alerts that items had become available, and no rentals were ever shipped to me.

Despite this, I was charged for two full months of the subscription, totaling around $200. When I contacted customer support to explain that I had never received or rented anything, I was told that refunds were not possible due to their Terms of Service and that my only option was store credit. There's no point of receiving store credit, when I was unable to use the store credit during the first two months of the subscription.

I understand subscription models, but I think it’s reasonable to expect some ability to actually use a service you’re paying for. In this case, lack of size availability made the service effectively unusable, and customer support was unhelpful, dismissive, and unresponsive.

The concept behind Rent With Thred is interesting, but potential customers should be aware that availability issues and a strict no-refund policy may leave you paying for months without receiving any items.