Dangerfield Arvostelua 

I ordered several items on April 14th. I received an email a few days later informing me that processing was taking a while. Fine. by April 20th nothing had shipped. I was growing nervous as I live in the US and don’t know where their items are manufactured (even small orders of Chinese goods are about to incur a 125% tariff after May 1st as of this time) and I emailed them to ask whether I needed to be concerned.

As of April 24th I had received no word back from their customer service email. I sent a follow-up email requesting my order be refunded. Later that day, an item I had ordered “shipped.” Shipped in quotations as the tracking number labels this item as shipping pending. As of April 27th everything I ordered is in this same “shipping pending” limbo, which is ‘progress’ I suppose, but I still haven’t heard A THING in response to my email.

I’ve heard that their shipping system is a train wreck. Wish I’d researched before I’d ordered, I would’ve just not bothered.

Someone is enabling these poor mentally ill people, I'm pretty sure someone came in and shat in a kitty tray, stench is wofting out into the food court.

I ordered several items and paid for express shipping within Australia. After chasing them most of it was posted and turned up however I had to open a payment dispute with my provider because they are so unresponsive about things that are missing or delayed. Absolute garbage customer service, shocking postage times, and not worth the wait.

The sizing is wildly inaccurate. They run especially small for jeans I have to size up by a factor of 4. Moreover, they have one of the worst refund policies I have seen in Australia. Returning an online order will COST you ~11 AUD for postage return and they keep the first time buyer discount (mine was 15 AUD) I think this is in breach of ACCC laws. Anyway, it cost me 25 AUD for the privledge of switching sizes (not even a change of mind), not even pair fit because their sizing is so bad, so take two on return costs. There are no real advantages for returning in store as they will still slog the first time buyer (online discount) fee. I regret ever shopping here and it doesnt sit right that you can buy a product for 70 AUD and then they will only give you a credit card for 55AUD that can only be used instore. Quick maths says this is a rip off and should be avoided.

Their refund policy is absolute garbage. I was refused a refund (requesting store credit, not even a full refund, for an item that was unworn with tags still attached) and was denied because I was one day past their cut off date.
I even appealed to their support, but the response was pretty much “too bad”.
Clearly they don’t care at all about their customers, for the sake of a few dollars.

They took a long time reaching out to me after i emailed them about wanting to cancel my order because of a ‘freight charge’ they tack on after you’ve already bought the item for international orders. i would’ve been fine covering it if they had out it in the initial cost at first but they did not do that and having purchased from australian brands before i know it’s doable. When they did get back to me about my order they did not cancel it and went ahead and charged for everything. I cannot recommend this dishonest and untrustworthy store. bad communication and transparency. i promise you there are better clothes elsewhere.

I really liked them at first but their customer service is garbage. They always ship my Canadian orders in 3-5 different packages because they don't have a warehous and ship from their stores. I don't love it, but I only ever have to pay one import fee (logically because it's one order). This time whoever shipped it screwed up and there were two different waybills, five separate packages sent out. Now I've been nailed with multiple shipping company fees on top of the customs. After a morning on the phone with DHL, they said it was Dangerfield's fault, and I believe them because I've never had an issue like that with DHL, and that I should demand a refund on the extra fees because of their filing.

They've rejected and ignored this despite me sending the DHL email, the associate Lakeisha was immediately dismissive to me and pretty much said I was completely wrong without listening. The second person to help was at least not rude but they keep claiming it's not their problem. Nice clothing, terrible shipping/customer service.

Terrible website. Slow and clunky. The "shopping bag" only shows 3 items in total. So it's impossible to change or remove the items that you can't see, even if you remove all of the other items that you can see. I tried it on my phone to see if it was better. Logged in and nothing is in my "shopping bag". Cleared my computer cache and all of that and went back to the computer and the items are still there. I tried getting tech support but I'm still waiting. The sale is about to end but that's okay. I don't really want to give them my money now anyway. What a shame. Dangerfield and Revival used to be great. Times have clearly changed and a good reputation doesn't seem to be important to them anymore.

Ordered a bag online. Received a completely different item. Emailed customer service as per instructions on their website. Customer service took over a week to respond and when they tried to resolve the issue, they just sent me another, different incorrect item! Their customer service widget is useless. Do not order online from Dangerfield!

Ordered two dresses from their website on separate occasions this year. Both of them arrived on time and were good quality and true to size. I'm very happy with them.

Took weeks to dispatch my order, ordered about 5 things online, they have dispatched them in 3 separate packages. Some from Aus some from NZ. Still haven't got 1 package I've been waiting for even though I placed order weeks ago. I received one of the packages the other day and it had security tags attached to the clothing? Contacted customer service on how to proceed, cant really wear something with a tag attached. Ended up having to go to Just Jeans with the receipt and the nice lady took the tag off for me since Dangerfield can't even be bothered replying. I sent a direct email and asked through the website. Also I measured myself to make sure I got the sizing right and the sizing for the clothing is all over the place. Some things too big, some things too small. Very poor quality and even worse customer service. 10/10 would never purchase from here ever again. Disgusted with the quality and the customer service. Clothes are way too expensive for being shein/temu/aliexpress quality. May as well buy from shein/temu/aliexpress and save 99 percent on the price.

What an absolute pleasure it was to shop in Dangerfield in Westfield Geelong. Sinead our sales assistant was extremely polite, helpful and went out of her way to ensure our shopping experience was top notch and did so with the most beautiful disposition, I was blown away by her excellent customer service skills.
Thankyou Sinead

Dangerfield’s quality has absolutely slipped over the years and their clothes are just unwearable now. My last purchase was a dress purchased at full price (which went on sale for less than half price the next day) after washing it, it shrunk two sizes and the length shrunk so short I couldn’t wear it or return it. Anything with a printed design immediately fades, and if it’s printed black it’s immediately speckled with white fibres lifting. The new designs are so childish they are clearly targeting a younger audience, like they think that will stop complaints rolling in around the quality. Acknowledge your customers before you lose them Dangerfield, your customer service is non existent.

I went to Albany branch today. The sale price of the item was 40% . There was a yellow tag clearly showed the discount. I went to the cashier she told me that the price is wrong. It has changed but they haven’t been informed. She quickly grabbed all the items from the 40% discounted price .
I have been disheartened by the service they are providing with wrong information to their customers.

Ordered 4 items for over $200. 3 items were not delivered (a jumper and 2 skirts) and instead I received a parcel with 2 pairs of pants! I have contacted the customer support 3 times and still not heard back so I am $150 out of pocket with no way of even trying to get my items or a refund!
Terrible customer service. I just wish someone would respond.

Dangerfield online fulfils a lot of their packages via their brick and mortar stores. Someone from the team in a QLD store decided that they would give me a DAMAGED item without contacting me or changing the price. E-mailed Dangerfield as soon as I could, it’s been two weeks and I’ve heard nothing. They also don’t have a phone number to contact them at either. The only reason I’ve given two stars is due to the fact everything else came in and un-damaged.

Placed a very large order online. Several items never arrived but shows as "fulfilled". 2 items were damaged on arrival. Another item was clearly used/worn. Another item was poorly made. The total I spent on the missing, damaged, used, faulty items was $264.10. They refunded $20

When I ordered from here it was 4/26, I received it on 5/11 - to give a view on how long the process took. That’s totally a normal amount of time for an international package.

The textiles I ordered weren’t the best (I’m kind of picky about fabric, some of their brands are cotton, some are polyester or acrylic)- but they have cheap and interesting alternative clothing that is often heavily discounted. I’ve ordered from them twice and personally have not had issues.

can’t give any more stars as their customer service is NON EXISTENT. like, how difficult would it be to employ a couple of people who deal with emails? also, they send their orders in separate parcels. i live in europe and feel even worse about ordering from the other side of the world now (they’re in australia). never again!

I purchased a dress from this store and wanted to return it, shouldn’t be a problem right? WRONG! The dress was on a 20% off promotion when I purchased it, therefore they will not refund!!!! The dress was still for available for purchase in the store not a clearance line. I have never seen another store with this policy. I was purchasing for a themed party and would have never purchased from this store if I knew this policy upon purchase. BUYER BEWARE.