I didn’t get a reminder that my insurance was due, but when I telephoned them they apologised and sorted it straight away.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We used the didcot VW branch and dealt with a young man called Connor. He’s the one that made the experience so good. He was happy, bouncy, confident and fun to deal with. He was honest and open about... Näytä lisää
Your staff was good to keep me informed at all times & get me good deal i have stayed with your co now for many years even though premium is on high side hope you can better deals as time goes on
Yritys on vastannut
I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Yhteystiedot
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, Yhdistynyt kuningaskunta
- 0333 005 2360
- cvd-insurance.co.uk
4,8
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
QUICK AND EFFECTIVE PAYMENT AND COVER.
4. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi, thank you for the 5* review, we're glad you found the process quick and have chosen us for your insurance needs!
Connor
Very friendly and helpful on the phone
1. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hello, thank you for your kind review. We always make sure our customers are well informed before choosing to buy the policy
Connor
my insurance was all sorted out for me…
my insurance was all sorted out for me while i could concentrate on my work
9. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Mr Rowson, thanks for the 5* review. We're pleased you were happy with the service!
Connor
I’d previously bought a van from Kev…
I’d previously bought a van from Kev with another business partner, and it was a cracking little van. So when I had another requirement for a van I asked Kev to source one for me. I got exactly what I wanted and Kev was easy to deal with,
28. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hello Keith, thank you for the positive review - we'll ensure the great feedback is passed on!
Connor
Did not receive a call back via your…
Did not receive a call back via your call back / text service.
9. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hello Stuart,
Thank you for your review, and apologies you didn't receive a call back. We have sent you an email to discuss this with you in more detail.
Connor
A helpful efficient call center
2. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Julian, thank you for your review. We always aim to provide our customers with an informative and efficient experience.
Connor
Polite and friendly staff made the…
Polite and friendly staff made the renewal experience easy.
30. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hello Arthur, thank you for the 5* review and your kind words about our staff. We always strive to make the experience as good for you as possible!
Connor
Cant get through to them
Your phone system keeps cutting out so I can't hear what it is asking me. The URL it sends to me via text for live chat sends a link that does not work. I've filled in the form to be called back twice on your website and no one has bothered to get back to me. I got through to a customer service agent after guessing my way through the questions and she put the phone down on me.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Commercial Vehicle Direct
Hello, we're sorry that you had issues getting through to us. The call back form on our website is for customers looking for a new quotation so wouldn't have made it's way to us in customer service. Looking at your username, you appear to be a company. Companies should press option 2 on the first automated question, which will put you straight through to an agent, as our automated system doesn't work for company policies.
Connor
Nice agents and very help full
4. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi David, thanks for the great review. I'll make sure this feedback is passed to the agents manager!
Connor
Your staff was good to keep me informed…
Your staff was good to keep me informed at all times & get me good deal i have stayed with your co now for many years even though premium is on high side hope you can better deals as time goes on
25. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Nagin, thank you for the review. Premium's tend to fluctuate each year depending on a number of factors, but rest assured we always look for the best deal every year.
Connor
Had a renewal reminder on email at a…
Had a renewal reminder on email at a very good price. Then had a renewal through the post with the same policy number as the email but the price had gone up by over £150.00.
Having spoken by phone they realised the issue which then we came to a in between renewal price.
The only issue was that if I had just renewed by email the policy would have not been activated thus no insurance!!!
Not a happy bunny!!!
3. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Mr Caddick, after reviewing your policy it appears a system error issued 2 renewal invites - one with last year's price and one with the renewal price. We apologise for this and the inconvenience it may have caused. Our renewals team make multiple calls to customers who are due for renewal to ensure no customer is left without insurance.
Connor
Very professional company
2. kesäkuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Mike, thank you for the 5* review. We're glad you were happy with the sales process.
Connor
Vastaus yritykseltä Commercial Vehicle Direct
Hi Janet, thanks for taking the time to leave such a good review. We hope to help you with your insurance needs for many years to come!
Connor
Vastaus yritykseltä Commercial Vehicle Direct
Hi Glenn, thanks for the 5* review - we're glad you're happy with the policy.
Connor
Pleasant and respectful helpful
Pleasant and respectful and helpful to talk to. Slightly cheaper than last year always helps
24. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hello, thank you so much for your kind words. We're glad you enjoyed your experience and are pleased with the price!
Connor
The person I spoke to was a very…
The person I spoke to was a very helpful person who explained everything in a way you could understand.I still don't understand why my van insurance has to go up when it was my own car which I had the claim on and it was with a different insurance company.
17. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Ian, thank you for your kind words - I will ensure the agent's manager receives your glowing feedback. With regards to your claim, all motor insurers require details of any motor claim you have had, be that on a car, van or motorbike and this can impact your premiums across different types of policies.
Connor
Uncomplicated experience especially for old folks
Very helpful young lady bit drawn out but that is expected with a new insurance I suppose
7. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi Christine, thank you for your kind words about our colleague. I'll ensure your feedback is passed to her manager so they get the recognition. When you first take out a policy with us there are a few bits we have to make you aware of, if you choose to renew with us the process is much faster.
Connor
Vastaus yritykseltä Commercial Vehicle Direct
Hi Peter, thank you for the 5* review. At CVD, we always try to find the best possible price for our customers.
Connor
The gentleman who set up my new policy…
The gentleman who set up my new policy was very helpful indeed
So thank you to him I’m afraid I forgot his name
1. toukokuuta 2025
Vastaus yritykseltä Commercial Vehicle Direct
Hi David, thank you for your kind words about our colleague - I will locate who sold your policy to ensure they receive the great feedback you've given!
Connor
Vastaus yritykseltä Commercial Vehicle Direct
Hi Mike, thank you so much for the kind review. We're glad you found the process efficient!
Connor
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