I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Yritys on vastannut
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Näytä lisää
Yritys on vastannut
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Yhteystiedot
Unit A, BD19 4DH, CLECKHEATON, Yhdistynyt kuningaskunta
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you finding the website simple to navigate and are glad the process was clear and quick.
Kind Regards
Caroline@Cutwel
Product details are misleading
The product details are very misleading, the details very clearly state 10pcs so i thought i was ordering 1 pack of budget blades yet only 1 individual blade was delivered. Maybe my mistake for lack of knowledge on the price of these things but the description definitely needs clarifying.
10. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you pointing out the confusion around the product details, and we understand why you felt the description suggested a pack rather than a single blade. Your feedback is helpful, and we’ll make sure the wording is reviewed so it’s clearer for future orders.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for your 5 star review, we really appreciate your feedback.
Website was straightforward to use and…
Website was straightforward to use and delivery was super speedy! Excellent supplier.
10. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know the website was easy to use and that your delivery arrived so quickly. Great to hear you rate us as an excellent supplier.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know your tapping collet arrived quickly. Always good to hear delivery was prompt.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know everything arrived just as you expected. Always good to hear an order lands smoothly.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you highlighting the good quality, the range available, the packaging and the pricing. Always nice to hear everything landed as expected.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know you still hadn’t received your order, and we understand how frustrating that is. Your feedback is noted, and we'll keep trying to improve.
Kind Regards
Caroline@Cutwel
A prompt service with next day…
A prompt service with next day delivery. Excellent.
8. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for taking the time to leave a rating, we appreciate it.
Misleading carriage charges
When ordering using the Website it says carriage paid on ALL orders over a certain value.
This is NOT the case.
If ordering liquids you go through the whole transaction (still says carriage free) it's not until you go to the final order review that it then informs you that it in not carriage paid and the cost is added to your order.
Very misleading.
7. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you raising this and understand why the way the carriage charges appear online felt misleading. The team have already looked into your order and done what they can to explain the situation, but we do take your comments on board. Your feedback helps us improve how this is shown on the website so it’s clearer for future orders.
Kind Regards
Caroline@Cutwel
Ordered at 5pm and received the next…
Ordered at 5pm and received the next morning, parts received were good quality and good price.
7. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know your order arrived the next morning, especially after placing it at 5pm. Great to hear the parts were good quality and good value too.
Kind Regards
Caroline@Cutwel
DELIVERY DID NOT COME AND WE ARE STILL…
DELIVERY DID NOT COME AND WE ARE STILL AWAITING
1. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. I’m so sorry your delivery hadn’t arrived at the time you wrote this , we appreciate you letting us know, and we understand how frustrating that situation was. Your feedback helped us flag the delay internally so the team could investigate what went wrong and get things moving for you.
Kind Regards
Caroline@Cutwel
QUICK & EASY ORDERING
A GREAT ONLINE PORTAL TO SEARCH FOR PRODUCTS AND OBTAIN CORRECT ORDERING STOCK CODES. DELIVERY WAS FAST TOO.
1. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thanks for the review. Great to hear the website was easy to use.
Vastaus yritykseltä Cutwel
Thank you for the review, we appreciate hearing everything went smoothly for you.
Cutwell asked, I shall provide
Cutwell sent an email asking for a review, unfortunately my last two orders have been troublesome.
Both orders (a few months apart) was ordered on their website, all items in stock and next day delivery expected. Next day came and nothing, called up and staff were extremely apologetic and offered next day before 1. The first order I accepted, the order arrive as promised. My recent order I had to cancel because I needed that order for that day, (yes I left it late and I’m somewhat to blame) however a service is offered and should be meet, it wasn’t the courier fault as the items wasn’t sent.
It’s strange that this has happened twice.
But on a positive! Before these two instances I had no issues at all and rated Cutwell highly. Hopefully my next order will be fulfilled without any drama.
31. maaliskuuta 2026
Vastaus yritykseltä Cutwel
Thank you for taking the time to share such a detailed review. We appreciate you explaining what happened with your recent orders, and we understand how frustrating it must have been to expect next‑day delivery twice and not have the items sent out on time. It’s good to hear the team were apologetic and tried to put things right, but we completely recognise why the situation was disappointing, especially when you needed the items urgently.
We also appreciate you mentioning that, before these two instances, everything had always gone smoothly and you rated us highly. Your feedback is genuinely valuable, and we hope your next order is back to the reliable service you were used to.
Kind Regards
Caroline@Cutwel
Package didn't arrive the first time…
Package didn't arrive the first time but staff were very helpful and re-sent. Only lost a star as I did expect to have my next day delivery refunded
26. maaliskuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you letting us know what happened with your delivery, and we’re glad the team were helpful in getting a replacement sent out quickly. We understand why losing the next‑day delivery fee affected your rating, and your feedback on that is genuinely appreciated.
Kind Regards
Caroline@Cutwel
Great service from Cutwel
Ordered some Lathe parts from Cutwel recently, the parts arrived next day, were very well packaged and the parts were high quality, very pleased.
28. maaliskuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the great review. We appreciate you sharing your experience and it’s really good to hear your lathe parts arrived next day, were well packaged and the quality met your expectations. Always nice to know you were pleased with everything.
Kind Regards
Caroline@Cutwel
Much better quality than I thought it…
Much better quality than I thought it would be.
2. huhtikuuta 2026
Vastaus yritykseltä Cutwel
Thank you for the review. We appreciate you saying the quality was better than expected. It’s always great to hear when something arrives and exceeds what you had in mind.
Kind Regards
Caroline@Cutwel
Vastaus yritykseltä Cutwel
Thanks for choosing us and for the great feedback.
Great product and reasonable price with…
Great product and reasonable price with fast delivery
26. maaliskuuta 2026
Vastaus yritykseltä Cutwel
Big thanks for the 5 stars, it’s much appreciated.
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