Curvelinemiddlesbrough Arvostelua 

On the 20th July, I asked for a size guide for some dungaree shorts - they state there are size guides on every item page, can confirm there is not. I heard from ‘Arlo’ asking for a picture of the item I was referring to; to which I reply the same hour. I heard nothing, so chased up 4 days later. I receive an email from ‘Imogen’ to which she says: “ Hi Ellie,

Thank you for your patience, and please accept our sincere apologies for the delay in responding to your inquiry. We understand how important it is to receive clear and timely assistance, especially when you are waiting for an update regarding your order.

Your message has been received and will be reviewed by a member of our team. To help us understand the situation fully and provide the most appropriate resolution, please send us a brief summary of the issue you are experiencing, including any relevant order details, concerns, or action you would like us to review.

Providing this information will allow the team to assess your concern more efficiently and avoid any unnecessary back-and-forth once your inquiry is attended to.

Thank you again for your understanding. Please be assured that your concern has not been overlooked, and we will make sure it is reviewed carefully.

Kind regards,
Imogen”
I reply immediately saying “ Hi Imogen,

Not sure how much clearer I can make it; I want to buy an item, there is no size guide. I email asking for a size guide. I get no response, or what seems like an AI generated response.
This is starting to make me wary of buying from the company. Please provide the size guide for the dungaree shorts.”

I get a fairly immediate response
“ Hi,
Thanks for your interest in this item. I do not want to provide measurements that have not been confirmed. We are checking the available sizing information so we can provide you with accurate guidance.
Kind regards,
Imogen”

Finally! Some sense! But no, I say thank you and that I look forward to hearing from ‘her’……..

“Hi,
Thanks for reaching out. I want to make sure I am looking at the correct order before providing any details. Could you please confirm your order number or the email address used when placing the order? Once confirmed, we can assist you with the correct information.

Kind regards,
Imogen”

Fml - surely ‘she’ can see I haven’t ordered yet because I want the sizing guide?! And guess what? I’m still waiting to hear from ‘Imogen’ or ‘Arlo’ about a size guide for the dungaree shorts.

I give up and after looking at the reviews about this being a Chinese company drop-shipping clothing, I am not surprised and will give up on my forever search for some plus size dungaree shorts.

WASTE OF TIME - DO NOT ORDER FROM THESE PEOPLE!!!!!!

Easy transaction, lovely shoes and quick communication

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Great website products and service

I have had excellent customer service. Awaiting dress with excitement after my exceptional service. Very easy to order. I ordered today so will update once dress is received.

Found the website when looking for an outfit for a wedding. Good choice of outfits so I ordered 2 for choice.

The website was easy to navigate, with loads of choice.

They kept us informed, even though it was my mistake, a very good company to deal with.

Drop shippers from China. Offer 50% refund for good reviews so the good reviews on here are bought not genuine.
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Does not answer emails.

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Quick response from seller

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Point.

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