CULT GAIAArvostelua 

I bought a cult gaia clutch and the nails got unscrewed so now the clutch is ruined and want to take it to the shop but they will not accept it because i bought it from an online website/dept.store.

The product is nice but the presentation was terrible. They delete the bad comments you leave on their fb page. Good packaging is only for influencers

DO NOT EVER MAKE A PURCHASE FROM CULT GAIA!

I made an order for a bag on their website. At the time of purchase, there was no mention of the item being a pre-order anywhere. Then come the email confirmation, I never got one but I noticed my card was charged right away. One month later, I contacted customer support to inquire about my purchase order and to cancel it because it’s been 1 month (I did not know it was a pre-order because it didn’t say when I placed the order, and there was no email to let me know). I was told that it was a preorder so I couldn’t cancel it per the company’s policy. But my problem was that this is their policy REGARDLESS of whose fault that is. In this case, it’s clearly theirs but their customer support insisted that they do show a pre-order status on their website.
I attempted to place another order of the same page as I was chatting with the rep, and sent them a screenshot showing that it didn’t say anywhere about the preorder. They didn’t answer my question, of course and kept insisting they can’t do anything.

I want to make sure I got my evidence saved up so I asked if I could get a chat history and the rep said no, because I didn’t enter my email address at the beginning of the chat but I didn’t remember it asking me. I then tried on a different browser making sure it wasn’t my fault either and sure enough, there’s no where for you to enter your email prior to the chat.

The point is: they are not customer focused. They try to get your money as best as they can and refuse to accommodate even in situations when it’s clearly their fault.

I will be warning everyone I know of this bad business.

Absolutely appalling customer service. I returned an item because it was too small. There was no smaller size on offer so I could not opt for an exchange. After chasing for weeks for my refund I was eventually informed that the item had been returned to me due to being worn and washed. I had never worn the item (other than to try it on) and had never washed it.

The worst company !! Worst customer service. They never respond. Once you purchase you can't return it .Don't ever purchase anything from this company !!!
I have emailed them like 10 times try to make a return next day of the delivery they just not responding and there is no option to return

I purchased a dress during a promotion. 3 weeks passed with no updates so I eventually emailed them asking for an update. 3 days later they emailed me to say the dress was out of stock. I told them it was insane to sell me an out of stock dress in the first place, much less to inform me 3 weeks after it was already paid for. Very poorly managed supply chain and customer service.

Horrible experience - I ordered two pairs of the exact same style and size pants from Cult Gaia, in different colors. One pair fit me well while the other pant (despite being the exact same size & model) is huge and has a completely different fabric. Also, the two pants have completely different fabrics, as if they are a completely different model.

I contacted their customer support to return the defective pair and have been completely ignored by their customer service team (in their chat and by email) for weeks. I've sent multiple messages and no one has ever responded.

Do not purchase from this company: the customer service is horrendous, and honestly the clothes are cheaply made and not worth the money. Feels more like a scam than a legit company, wouldn't be surprised if they go bust soon!

Im not one to leave reviews but... to warn others. Quality is awful and probably one of the worst return/ exchange policies i've ever experienced. If you are outside the US, don't bother purchasing anything directly from their website.

Horrible experience. It took them a month to fulfill the order. I wouldn’t recommend ordering from them!

Absolutely bad quality! I worn Yvette sandals for 4 times and looking very bad already! For a 400 euros shoes is outrageous! I emailed them and they said is normal! 😯Anormal is someone to buy from this brand!

I recently put in an order for my wife for Christmas and I paid for it and a week later they decided that they can’t ship to my address because I’m deployed United States Military and I have an FPO address. I have sent multiple emails with no response. Then I finally talk to someone in online chat and they tell me to wait for tracking number and I never received it ! Then the night before Christmas I get an email telling me to provide another address because they are unable to ship to my address but no reason why! There is no disclaimer that says on there site that they do not ship to FPO addresses.

I was nervous after reading some of these reviews, but I actually had a good experience with Cult Gaia. First of all they have beautiful fashion if it's your style. I ordered two sizes of the same item for my wife to try on. When I went to return the wrong size item the website said it was outside their 14-day return window. I contacted a rep through the chat who allowed the return as a one-time courtesy. I thought this was reasonable and now I know the return policy. BTW, looking on the website the return policy is not hard to find. Thanks!

I’ve purchased a few dresses bags and shoes. I was very happy although a little expensive. The last dress I purchased was for my Italy trip. I packed it and then in Italy when I opened it the dress was nowhere what the website showed. I came home from Italy I emailed them because I was over the time frame for returns they would not acknowledge me at all. Didn’t matter how much I’ve spent in the past or giving courtesy to a loyal customer. All I wanted was an exchange for a different dress. I will no longer be ordering from them.

I stumbled upon the brand while looking for a clutch for my father's funeral. I fell absolutely in love with their pieces and ordered their clutch via express shipping. The clutch was delivered broken, i contacted their customer service who sent me a label and told me their returns were processed 5-7 business days. I tried to explain that it was for my fathers funeral which was occurring in a few days and I needed the replacement asap. I was asked to place another order pay for it and that's it. Very bad experience which happened at the worst time!!

Very disappointing first experience!!!

I was supposed to receive my order 3 weeks ago, it never arrived and I can not get their customer service to respond to my emails checking in on my order

False advertising. Horrible customer service. Never ever buying anything from this company again.

I am upset I didn’t read these reviews before purchase.. well the shoes look really beautiful, however after only few times, the sole under the heel was raptured. I tried to mend them, the master said it was impossible, because they have specific round rubber sole for the heel he couldn’t replace with anything. I asked the customer support to send me extra soles to mend it, ( let alone the fact, that luxury brands usually put extra sole without demand, just in case), so the team told me they don’t have any extra soles, but instead can accept shoes and give me full refund. I agreed, and received my refund. I would recommend them to put some extra soles for heel given this problem.

I ordered shoes from Cult Gaia, had never worn them, tried them on yesterday & walked around in my house. The shoes squeaked sooooo bad it was awful!! The shoes were way too expensive to squeak period! They sent me an email saying I could return, when I clicked on the link it said I was outside the 14 day return policy. If an expensive shoe squeaks the first time you walk around in them, there is a flaw in the shoe!! You at least allow the customer to get something different or the same product that’s not flawed! This is awful & need to be rectified.

This brand doesn’t even deserve the one star I’m forced to give it. The owner/founder supports ethnicity-based violence and discrimination. Also, apparently from reading the other reviews, it seems more like a scam than a real fashion brand. Apparently has terrible quality items and even worse customer service. Will probably fail soon, but until then - avoid avoid avoid!

Overpriced tacky and bad quality materials. I would never recommend this brand to anyone who has worked hard for their money. Also just learnt that the owner believes that Palestinian lives are worthless which is absolutely disgusting and despicable.