CULT GAIAArvostelua 

I had paid for 2 order one of them from more than 2 weeks and when I emailed them for the reason they don’t reply I requested to send item or refund my money like 20 time but no body reply I need my money I don’t trust them anymore I paid for 2 order but I don’t receive any of them even they don’t send any information or updates

I orered a dress for my semi formal around a month ago , i have ordered from Cult Gaia before and have had amazing experience. Firstly, the webiste glitched out when i was purchasing and charged my card TWICE! So i emailed asking them to cancel and to refund one of the orders, they repnded with "as a one time courtesy" which i thought was a ridiclous responce considereing it is simpling doing the right thing when there website glitched. After a few days i have heard any tracking numbers etc, when there website clearly states 2 days for the purchase to be dispatched. They never replied so i emailed again, they said it had been shipped and sent me a tracking number although nothing came up through DHL connected to that tracking number. i waiting a few days before i reached out to DHL to see if the tracking number would update. DHL had amazing responce and said there had been no tracking number linked with a parcel. Very confused i emailed again. They said they would look into it and no further repose. I have been on there live chat (where i am in australia so due to time frams i have to be up at rideclous hours just to speak to them). Where they said this item as still not been shipped. Even though they told me before hand they had. I have been waiting and waiitng for repsonce, i have messaged there instagram, commented on there tiktok etc. I did get a respnce saying they have finially shipped it (on sunday) and it sould come in 3-5 business days, althought tracking nymber still not working. So annoying they dont have a phone number and i assume for this reason!!! Over all customer servie is ridecouls and this was a $4000 dress and i am baffeled that no matter what price this is how they are treated. when i spead this much money on a dress i expect so so much more. My semi is in 4 days and i have done shoes, bag, hair, makeup etc all surrounding this dress and i am still praying the dress will show up if not i will have to buy a different one on they day. which is so heartbreaking since this is truely my dream dress and i was going to have my barbie momemt. They seriously need to fix this sTUFF up and there customer service is appalling. I DO NOT RECCOMEND THIS BRAND AT ALL AND WILL NOT BE PURCHASING AGAIN.

This is one of my favorite brands of all time but I recently pre-ordered a dress, due to ship June 15.. I wasn’t getting home until the end of May but they shipped it immediately,( May 9th ) it doesn’t fit and now they won’t take it back because I’m out of the 7 day return window.. I write and write to explain that they shipped a month earlier than expected and i was not home yet. I even offered to take a company credit . No one writes me back.. there is no Customer Service phone number.. The dress was almost $1000.00 This is terrible business practice.. Now I need to pursue this with the credit card company .so disappointed.. Beware of buying directly from this company .

Cult Gaia is a shady company with no customer service. They portray an image of being trendy and professional, but it’s all fake. Here is my experience from buying a dress from their site.

They have no customer service:
1) I called them. The phone number on their website goes to a cell phone voicemail.
2) I tried the live chat feature on their website. It doesn’t work. It’s for show only.
3) I emailed them. They responded 4 days later.

They have scummy marketing tactics:
1) The 10% off pop-up on their site is a gimic to get your email. They will not give 10% off. I tried the code. It says not applicable. Many other reviews mention the same. It’s a scam.
2) I’ve been getting spam emails from them daily. I mark their email as spam on my Google account, yet another email goes to my inbox the next day. They have a shady tactic to avoid spam on Google. I had to set a filter to block their email from my inbox.

They have zero customer service and shady marketing tactics. It’s unfortunate because their clothes are nice, but it makes me super skeptical of the quality of their items.

Beware before buying from this new company. It’s obvious that profits are prioritized and they don’t care one bit about customers.

I have returned the ordered (merchandise) and never received my money back. I received a notification that the merchandise arrived at the seller. Cult Gaia does not answer my e-Mails.
I will never ever order at this platform again and will tell everyone to not order there.

Cult Gaia is another of those sketchy social media-based businesses. They have lots of glitzy promos on your Instagram feed, and objectively outlandish prices, but it's a clown show behind the scenes. I placed an order for an in-stock item, and even paid extra for expedited shipping, only to have Cult Gaia go radio silent. (And, as others have noted, good luck trying to get that 10% off your first order, it ain't happening.) After more than a week without any update I attempted to track my order on the Cult Gaia website, which came back with nothing but a generic message to contact support. I waited until noon the next day (I'm east coast, their support is west coast) and contacted support to find out what was going on with my order. They couldn't find any updates for, but offered to flag it in hopes that something would happen with it sooner. However at that point, given that the order hadn't even started processing (the website language implies that if you get an order in by 12pm PST it's going to be processing that day), even with my expedited shipping, the order wasn't going to arrive in time for the gifting occasion for which it had been ordered, so I requested a cancellation of the order. Apparently they need to actually start processing the order to cancel it, so I'm still waiting to see if/when any of this actually happens. There are lots and lots of businesses that have figured out how to do something as simple as sell a dress on the Internet, there's no reason to overspend at a business which, clearly, has not.

I lost 790$ yesterday because of their dysfunctional payment method. I live in Singapore and eNets is one of the payment method offered. After paying the amount, money taken from my account - they now insisted I’ve never made any order with them when I asked for an email confirmation. The customer service has been awful - I have reached out on 3 different channels - live chat, email, Instagram - none willing to help. Now my money is lost and I do not know how to reclaim it. I lost all trust and would never ever order again. Steer away. Fraud and horrible customer service.

I have purchased at least 10 bags this past year because they have a very wonderful product. However, their customer service is absolutely horrible. I purchased the last bag on sale and it came with no box or dust bag. When I complained because I store my bags in their boxes or at minimum dust bag, they informed me that particular bag didn't come with it. I cry a lie!! I sent over 10 e mails asking for them to send me at least a dust bag. No response from them. Buyer beware! They suck on their follow-up and customer satisfaction. They could care less.

Cult Gaia is an insanely overpriced rip off of other people's beautiful creations throughout history. They are not inspired by vintage pieces, Cult Gaia directly rips off gorgeous original creations and calls it their own. Please do not support them - there are so many original, unique, sustainable brands out there. OR buy vintage pieces, hopefully so that you can support a cyclical economy but also because Cult Gaia is a rip off and overcharge above and beyond for what they sell. Would love to see some transparency on their profit margin and manufacturing processes... food for thought.

I purchased an item in their sale which stated it was a size M. I am a size 8-10 uk though when the item arrived it came up very small. They have an item in L available but are refusing to swap the item. They keep referring to a policy though have the autonomy to swap the item which wouldn’t leave them in the same stock position. This item and my £300 will now be wasted. Very disappointed will not shop with them again.

Originally I bought their product from a company who sells for them…

The bag was over 300 pounds, I was so excited to have my first luxury bag, it was a pink bag and before I even left to attend the wedding it was purchased for it was knocked from my couch to the floor, it smashed into pieces.

After months of trying to get a resolution from the shambles of a company I ordered from I was told that it’s not a manufacturer issue and there is nothing they will do to help

I will NEVER purchase from this company again!

Nowhere does it say fragile to touch as this could easily have happened with any sort of incident !

The company I bought from was Coggles and they will recieve their own review on top of this one

But honestly disgusted that a company would not even apologise for a bag that was never going to be fit for purpose..

I dread to think how many others have been effected in such a negative way by this company !

I would call them a scam company but I know their items sell so it’s just about you treating it like a piece of porcelain and never ever really using it, more like an ornament!

300 pound out of pocket and a bag that is now for the bin

Tha quality is not there. The customer service department is available for you to buy, but if you encounter a problem you are on your own!
Will not be purchasing anything from this company! Big mistake.
I should had checked the reviews 😳

The worst customer service I have ever experienced from a company EVER!
I purchased the Quella Too and it was defective. I exchanged many many emails and they were unwilling to even repair it when I was willing to PAY for it or assist me in finding the fabric so I could get it repaired myself.

So I have a $600 top that I have not been able to wear even a single time!

They will not give me a phone number to speak to a person and will not assist in ANY WAY! The last message referred to a bag as if they aren’t even reading my message.

WORST SERVICE EVER!!!!

Cult Gaia Samira tote is terrible quality for the price. I noticed that Design and marketing appears to be very strong but the execution of creative ideas results in accessories that fall apart after 1 use. Save your money and spend elsewhere.

I bought a very expensive dress that turned out to be very very poorly made, with serious design flaws and I had no way of returning it. The quality is close to terrible and is not worth it whatsoever. If you spend money with then you will be disappointed (also poor return policy).

I asked my brother who live in State to order Hera nano bag for me month ago via their website and now i just got the bag and unpack it.

Everything brand new.. except the crystal tear apart on the side like almost 2 inches !!! Terrible quality, unimpressive

noted: don’t forget to open and check your stuff when you got package. due to their return policy it was over 7days and i live overseas so can’t do anything but find a way to fix it or just use my Chanel and leave it 😤

Tried using a 10% off coupon for signing up. Spent over 45 minutes with a customer support agent who essentially told me the coupon doesn't work on anything in "New" or "Core" collections. Turns out pretty much everything is either New or Core. What a waste of time. I feel like they're running a scam with a bogus coupon and they dupe their customers. I bought the item on Bloomingdales for $125 less!

Horrible customer service. I ordered 3 dresses to try on and return and the return policy as stated in their website is 14 days since delivery receipt and the software they use is mistaken because I'm within the 14 day window. The specific items on the product page has a section for returns and it doesn't say anything on the product page either specifying when it has to be returned!

UPDATE: After calling the in-person store to escalate my situation to corporate, i got my emails addressed and got a shipping return label for my items. Not having numbers and such a tight return window is crazy because they are not speedy in their response

Terrible customer service, no guarantee on when your items will ever arrive. Ridiculous return policy, only 7 days from when your item arrived and you will be charged for return shipping. The shipping they charge is also inflated, I ship things all the time so I know what rates are from UPS, USPS and FedEx. They charged me $12 to ship from Los Angeles to Hesperia! This brand is such a scam.

Be warned, if you absolutely need an item from this brand buy it from Nordstroms or Bloomingdales, it may cost more but they are able to guarantee shipping more effectively and have better return policies. With the shipping Cult Gaia charges and their stupid 10% coupon not applicable to most items you’re not really saving money by shipping on their website directly.

Once you place an order on CG’s website you CANNOT cancel it, don’t even bother shopping online with them.

Terrible.

Like the other reviews, I ordered a dress over two months ago and I have yet to recieve it. So you know, they cannot, and I quote, "Guarantee delivery dates." SO keep that in mind when ordering ANYTHING. I have asked for updates multiple times from them and they have not been transparent about their shipment policies. Its sad because I love their look and their clothings, but how can you run a sustainable business when you cannot guarantee shipment dates? Insanity. Telling all of my friends now that wedding season is coming up to shop elsewhere.