Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... Näytä lisää
Yritys on vastannut
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... Näytä lisää
Yritys on vastannut
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Yhteystiedot
Australia
- culinary-family.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and easy
Received slicer grater within a couple of days of ordering and bonus free scraper for bowl. Makes perfect sliced potatoes. Easy to use.

Vastaus yritykseltä Culinary Family
I love my thermoslicer from Culinary…
I love my thermoslicer from Culinary Family! It works well and was extremely affordable.

Vastaus yritykseltä Culinary Family
I absolutely love the smart slicer
I absolutely love the smart slicer. Makes cooking so much easier. Ordering was easy and delivery time was great.

Vastaus yritykseltä Culinary Family
My smart slicer was delivered promptly…
My smart slicer was delivered promptly and safely, and I've loved using it almost daily since it arrived.

Vastaus yritykseltä Culinary Family
Super quick to ship
Super quick to ship. Easy to purchase. Great company

Vastaus yritykseltä Culinary Family
Slicer unit
Purchased the slicer for my wife for Christmas.
Checkout was quick and easy, delivery was faster than expected.
Good quality unit and works well.
UPDATE:
My original experience has soured a little....
If you are going to prompt purchasers to leave a review by offering a FREE gift, do not then make it contingent on purchasing more products!!
I was happy, you made the offer, prompted me to follow up on said gift with an email, then reneged by emailing a reply making the FREE gift conditional on further purchases!!!
THAT'S NOT FREE!

Vastaus yritykseltä Culinary Family
A great product by a great company
A great product by a great company. Postage time frame was as stated and product does what they said it would do

Vastaus yritykseltä Culinary Family
Brilliant inventions
Brilliant inventions! Make my Thermomix even better. I highly recommend.

Vastaus yritykseltä Culinary Family
This is a great company
This is a great company, that has lots of great products and insights.

Vastaus yritykseltä Culinary Family
Arrived quickly
Arrived quickly - works as described. So happy!

Vastaus yritykseltä Culinary Family
It was an excellent product and very…
It was an excellent product and very prompt delivery. Kim millar

Vastaus yritykseltä Culinary Family
TM accessories
Speedy dispatch of products long wait for arrival in Australia but it’s great to capitalise on more uses for the TM

Vastaus yritykseltä Culinary Family
Happy to use it
My problem was resolved and I am happy with the product however the instructions SUCK. For the thermo cutter you must ensure the grooves on the plastic bowl line up with the grooves on your thermo to make it work.

Vastaus yritykseltä Culinary Family
Happy with Purchase
Happy with Purchase
my purchase arrived quickly and I was kept up to date on delivery. Happy to buy again from Culinary Family

Vastaus yritykseltä Culinary Family
Always being updated on kitchen…
Always being updated on kitchen appliances. These appliances are always a great addition to our kitchen always performing as advertised and great time saver. Always keen to see what is coming next

Vastaus yritykseltä Culinary Family
Great products that level up your Thermomix!
Easy online ordering, great communication, quick dispatch and great products that take your thermomix to the next level!

Vastaus yritykseltä Culinary Family
Update - I bought the slicer
UPDATE 7 March 2024 - After this review the company reached out with an apology and offered a full refund or replacement of the product. They also sent a Unichop to use with my thermomix. I chose to take the refund. But am happy with the response from the company following my Trustpilot review.
I have 2 other products of theirs that I use (spin spat, speed sizzle) which have been very useful.
ORIGINAL REVIEW
I bought the slicer. The grater disk plastic centre broke on first use (I used it once for first time 4 months after buying) it was a manufacturing fault. They refuse to replace the disc (it's not available) and refuse to refund the purchase price despite the fact that the product failed due to a manufacturing fault.
They accused me of using it for 3 months despite what I told them and all the pictures show it is in as new condition.
Don't buy this product. Horrible customer response and service.

Vastaus yritykseltä Culinary Family
Buyer Beware - No Refund if product does not work
I purchased the thermo cutter/slicer, however it does not fit properly, I have to force the lid down. It is also cheap looking. I dont want to force the lid as it may break my machine or put stress on it. I wanted a refund as it is not working as advertised. I sent email and after some delay they sent me an instruction booklet, then again after some delay they said they would not refund, then they said they would give me 30% refund then they asked me to send a video and it saga is still going on. This company is not to be trusted and i would not recommend either their product or the company.
I have just read your review and again after more emails I am asked to send another video and then told they will only give my 30% of the cost, not what I call great service. Also even in you response you say to contact you. Again is that through the same custom line I previously contacted you. Just to start the cycle again. Maybe provide a link so that someone can look at the whole issue, again I respect do not use this company

Vastaus yritykseltä Culinary Family
Been chasing a refund from the company…
Been chasing a refund from the company via the address they keep asking people to write to for ages. Item broke after two uses, followed all instructions and the company has now disappeared from Facebook so can’t warn others. Many people have tried to complain and get a refund for faulty device but have been stonewalled. Don’t waste your money
The below reply from the company is rubbish- don’t be fooled anyone.

Vastaus yritykseltä Culinary Family
I was drawn in by the ad
I saw an ad which was interesting & the product looked useful, so I purchased it. It arrived quickly and in good condition. I was surprised (and very happy) to receive an extra item with my order. The extra is a handy tool for removing all food from the mixing bowl. I have only used it once so far and it is very good.

Vastaus yritykseltä Culinary Family
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
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