Cuddledown Arvostelua 

Admission: I love Cuddledown products.
Issue: I absolutely and completely DETEST the way they do business. 30 years ago, shopping with CD felt so warm...so "Mom and Pop". Now it's as if their only priority is wringing every last dollar out of the customer. Recently I almost broke and bought something (before I remembered my last experience) and now I'm INNUNDATED with CD ads. MORE ISN'T ALWAYS BETTER in advertising.
I will NEVER buy from CD again.

CUDDLEDOWN IS ROTTEN TO THE CORE. THEY WON'T REFUND YOUR MONEY UNLESS YOU HAVE A TRACKING NUMBER. THEY ARE FILTHY AND DIRTY COMPANY.

THEY STOLE $1200 FROM ME. DIRTY RATS

I wish I could give less than one star. Cuddle down has retained a Rewards vendor that is horrible. Having been a very happy longtime customer of Cuddledown I will never do business with them again, after experiencing their ridiculously bad customer service. When I made my phone order in January for some obscenely expensive sheets the agent pitched their rewards program. I was skeptical, but she assured !e that I could sign up, earn cash rewards, and terminate the contract with no problem. She assured me that my rewards check would arrive within 10 days. By March the check had not arrived. When I called I was told that my rewards had not been processed, nor had my account been closed,even though the fist agent said she would do so. I was advised that I had to print up and mail a copy of my transaction. I emailed it and also sent a hard copy. They denied they ever received either. When I called again in April I was advised that the check would be cut and mailed within 24 hours. In addition I was told that my inquiry would be "escalated". Now it is the end of July, and my appeals directly to Cuddledown have elicited form letters advising that I speak with the vendor. Obviously they do not even read customer correspondence.
I am appalled at the level of deceit and misleading practices. I am making complaints to the BBB as well as my state Attorney General Consumer Protection division . Save yourself the headache of being ignored, lied to and ripped off. Do not purchase from Cuddledown!

needed to return wool mattress pad. did not keep me cool as hoped
was given a return ship label. bc of this post ofc.not allowed to provide me w receipt. cuddledow. denied receiving it and won't give $200. refund. in out $200 !!

This company has been destroyed. Bought and own many wonderful products over the years from the original Cuddledown. After ordering on line it was necessary to return the item because of fit. They make returns cumbersome, expensive, uncertain and you wait forever with NO credit back after several weeks so far. This was a company I depended on for great products and service. Looks like its over!

Worst ever. They lied about emailing me that my shipping and billing address were different and then they lied about emailing me that my order had shipped. My order was delayed FOUR WEEKS and they gave me a hard time refunding the $25 shipping fee. Will never order from here again. Not worth the time and aggravation.

They lied to me about the rewards program. I never signed up for there rewards program. I noticed on my credit card account they were taking out 19.95 a month. There miss leading crooks! Never ever recommend this company.

From the mailing label - Cuddledown is owned by the Popuuri Group. It is a collection of web sites. This is why you get crappy customer service, and high shipping charges.

Ugh, should have read the reviews first! Cancelled the item I wanted without notifying me (sent the one I got as a “because I’m ordering from here anyway” item, not attractive at all); crazy overpriced shipping and up charges; took FOREVER to arrive. Never again!

Very hard to deal with - long wait times for refunds, shipping charges are outrageous. I ordered a pillow that was supposed to be "standard" firmness, it was like a brick. Never will I do business with them again.

I ordered a mattress pad in December which is a great product. Happy. Fast forward, I just discovered that I have been charged $21.27 per month since my purchase for something called PGI Cuddledown Rewards. This is a total scam, I did not knowingly enroll in this program, this is so deceitful. Now see MANY BBB complaints online about their deceitful practice. Will be calling them tomorrow requesting refund of 3 months of charges and an apology for this total scam.

Terrible customer service & overpriced charges for delivery . Not only do they overcharge for original delivery , they charge 10$ to return an item that could be mailed at much less .

Very disappointing first time purchase. Missed the 48 hr. free shipping discount as no specifications for beginning and end times. Received e-mail notice at 8:29 p.m. on 3/10/25 and although I ordered before 8:30 p.m. on 3/12/25 discount was not given. Wrong math? Any customer service info link on their site only returned you to home page?? Interesting! When I called customer service "Raya" was not helpful. Reviewed my bill which I am totally capable of reading and understanding and NO info provided on policy or on recent discount criteria. Duh! Some companies give you notifications or "count downs" as to WHEN the offer expires! Must be a guessing game or "read their minds" process? Products seem nice, but costly!!! As a person on limited income I take advantage of any discount I can. And as is SO usual today, this organization is more interested in money and greed than customer service! Wonder where all their financial proceeds go? I won't order again. I don't support organizations that have poor customer service/poor business practice. Sure it doesn't matter!!!

Two issues. First, the fitted bottom sheet is oversized. Second, without signing up, I was charged a monthly fee of $19.95 plus tax. This was very deceptive. I contacted the company and the cancelled the fee and refunded me. Don't fall for the scam.

First, I will say that the product I ordered (a nightgown, in supima cotton) looked well made and was super-soft -- but absolutely not true to size. I returned it immediately using the return label they provided, asking to exchange it for a smaller size, and then ... radio silence. I called weeks later and was informed that return "processing" could take several weeks. I never received an email confirming receipt, but eventually (almost a month later) saw a credit on my credit card -- minus shipping costs, which are unreasonably high. I waited to see the return item and called in today; was informed that they had not done the exchange I requested. Considering that they charged $20 to ship to me, and $20 for me to ship it back (what other companies do that nowadays??), I would suggest avoiding this company like the plague.

La couette soit disant pure Canadian Goose Down n'est pas conforme au produit acheté et réglé par PAYPALL 384.10 €. SUR LE SITE LA COUETTE EST ET EPAISSE et le produit reçu est tout plat et sûrement pas en duvet

Absolutely terrible experience trying to return a gift to this company. They wouldn't allow me to return it without involving the original sender. I don't want my mother bothered by my trying to exchange a gift she sent me. They refused to even just send me a gift card in exchange without contacting my mother and refunding her account and then charging her again for a gift card. Also, they charge super high rates for shipping and return shipping and then shipping again. So, exchanging one light weight item and getting a new item would cost over $40 just in shipping.

I was just about to purchase a 1,000 plus $ comforter until I callef their customer service in the Phillipines .Not happy with that , plus she was not helpful, borderline rude , not very bright..,I will not purchase from Cuddledown for these reasons

I’m giving this company two stars instead of one because I am very satisfied with the quality and style of the products but you’d better hope that everything goes off without a hitch because their customer service is nonexistent.

First of all, I really loved their down (only) pillows. Since November 2024, I have spent approximately $2,000.00 on those pillows. I have an order that got caught up in Fedex and I needed to change the delivery date. Fedex (after 40 minutes of nonsense) said only had Cuddledown could call and change that delivery date (even though I have a Fedex account). After another 45 minutes of waiting, Cuddledown who, at first said they could not do anything without the original order number, to which I asked if they didn't have computer records of orders dating back 30 days, after more runaround, they finally informed me that once they give the package to Fedex, they could no longer do anything and I would have to contact Fedex ... around and around it goes. I will NEVER order anything from Cuddledown again. Buyer Beware!!