I've been with Crunch for several years now and have always found the software easy to use, but also the support has been first rate. Any queries I have are dealt with on first call and no question is... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Nikki was so incredibly sweet and patient when helping me to get my accounts into production. She went at my pace and explained things in a way I could really understand, remaining happy and upbeat th... Näytä lisää
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I have been with Crunch for over 8 years, and i can hand on heart say in previous years the dedicated account managers were a fantastic resource and totally justified the extra cost. This app... Näytä lisää
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Had my first tax optimisation call with Glenn today, and it was very helpful and informative. There were a lot of things I didn’t know about. It was great to have everything explained and reviewed.
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Yrityksen tiedot
Yrityksen kirjoittama
Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses. With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more. We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
4,4
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Glenn was superb.
Glenn was superb.
Knowledgeable, and patient. But mostly super humble and empathetic to the trials and tribulations of the contractor world.
These guys genuinely want to get the best outcome for their clients!
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks so much for your excellent feedback. We really appreciate it! I'm sure Glenn will be delighted to see this, so I'll be sure to pass your kind words on.
All the best,
Luke - Client Experience Specialist
Terrible Experience
Unfortunately, I've had the worst experience with Crunch — poor advice and terrible customer service has meant the company will miss submission deadlines. If your needs are beyond basic accountancy, you'd be better off finding another accountant as Crunch don't appear to be equipped to deal with more complex matters at all. I've been going back and forth for *months* to try and resolve outstanding issues, but I've just been passed from person to person without anything actually being actioned. I have complained now, several times, but the matter still remains unresolved. I'm beyond frustrated, and incredibly disappointed at the level of service from this (supposedly) professional organisation.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Nicola,
Thank you for sharing this feedback. We're very concerned to hear about the delays and frustration you've experienced. We aim to provide seamless support for all levels of complexity, but it’s clear we've missed the mark here.
We take these matters seriously and would like to investigate your case immediately. As we cannot identify your account from your Trustpilot username alone, please could you contact us directly at reviews@crunch.co.uk?
All the best,
Katie - Client Experience Specialist
Provides a good accounting service
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Martin,
Thanks for the review - we're happy to have been of service.
All the best,
Katie - Client Experience Specialist
Personal tax assistance
Very helpful conversation with Kim today with various ideas and additional information that I wasn't aware of.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Martin,
Thanks for leaving us a review. It's great to hear your Tax Optimiser call with Kim was useful. Don't hesitate to get in touch if there is anything else we can do.
All the best,
Katie - Client Experience Specialist
Crunch Services
The services I get from Crunch and the personal feel that comes with it is exceptional. I recommend Crunch to my fellow associates based on my experiences.
Thank you Jasmine and the team for your support - Appreciated.
9. tammikuuta 2026
Vastaus yritykseltä Crunch Accounting
Thanks so much for the recommendation! We’re thrilled to hear you’re enjoying that personal touch - providing exceptional support is exactly what we aim for.
All the best,
Katie - Client Experience Specialist
Really solid and dependable
Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice, patient when explaining options, and very straightforward about the most sensible next steps. It’s taken a lot of stress out of the process and I’ve felt well looked after throughout.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Tom,
Thank you for the fantastic feedback! We’re so pleased we could take the stress out of your accounting and provide the clear, dependable support you deserve.
All the best,
Katie - Client Experience Specialist
Excellent customer service!
Sean was very understanding of my situation and he quickly helped me to solve the issue I was facing
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Ruggero,
Thanks for the lovely review. It's great to hear our Accountants were able to help you solve your problem. Don't hesitate to get in touch anytime you need us.
All the best,
Katie - Client Experience Specialist
Excellent clear communication
Excellent clear communication
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks for your review, Conor!
All the best,
Luke - Client Experience Specialist
Been with them for years - always brilliant
I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and made the whole thing so much easier than I expected. Really happy with the service and would definitely recommend them.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Thomas,
Thanks so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with us over the years. We truly appreciate your loyalty and look forward to continuing to work with you for years to come.
All the best,
Katie - Client Experience Specialist
Absolutely depends on the advisor you have
I would rate my recent experience as excellent, based purely on the helpfulness of the particular advisor that has been assisting me recently - who absolutely goes the extra mile you know who you are S.....n.
If it wasn't for this person, I would have left Crunch.
22. joulukuuta 2025
Vastaus yritykseltä Crunch Accounting
Hi Yvonne,
Thanks for leaving us a review. We know exactly who you're referring to 😉 and are so pleased to hear she's been able to help.
We'd like to make sure that every aspect of your experience matches this high standard. If there is anything you need, your Client Success Manager is here to help, or you can also share feedback on our service via the feedback tab in your Crunch account or email reviews@crunch.co.uk
All the best
Katie - Client Experience Specialist
I truly enjoy working with the Crunch…
I truly enjoy working with the Crunch Team - They're always on hand to support me and my business accounting.
Thanks for the support throughout the year Ross and Jasmine.
All the best.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Matthew,
Thanks very much for taking the time to share your feedback with us. We really appreciate it!
Have a fantastic end to the year.
All the best,
Luke - Client Experience Specialist
Tax Return 3 Months Late
I completed everything I need for my companies tax are return at the start of August 2025, spoke to Crunch on the phone and confirmed everything was in place.
The dealine was 1st October 2025 which came and went without the tax return being done, which has meant I have had to speak to both Companies House and HMRC and explain my accountants were having some issues and it would be completed ASAP. I've had to personally request extensions to the deadlines with Companies House and HMRC, something no company director wants to have to do. It costs of lot of money to hire a professional accountant but that should offer piece of mind that the accounts will be handled professionally and on time.
I've since been chasing weekly, each time being assured that Crunch have everything they need from me and that the tax return was being actioned as a top priority. This has been the case for 5 whole months now, with no actual progress on what should be a very simple tax return to complete.
I'm now facing big fines from both Comanies House and HMRC for being over 3 months late, even though this is no fault of my own. All I get from Crunch is that they will get this done as soon as possible, but I don't get any sense that anything is going to get done or that there is anyone there that cares about the levels of fines I face.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
[UPDATE 22/12/2025]
Hi Danny,
I’m pleased to confirm that your accounts have now been successfully filed with both HMRC and Companies House. Most importantly, due to the extensions in place, no penalties or fines will be applied to your account. I hope this news provides some much-needed peace of mind and relief.
I am sincerely sorry for the time it took to reach this point and for the frustration this caused you. I am continuing my investigation into the delays you experienced to ensure we address the communication gaps.
Thank you for your patience while we got this finalised.
All the best,
Luke - Client Experience Specialist
[ORIGINAL REPLY]
Hi Danny,
Thank you for your feedback. I can certainly understand your concern regarding the deadlines and the stress of contacting HMRC and Companies House directly; this is not the experience we aim to provide. Our goal is to provide peace of mind, and I apologise that you feel let down.
I have escalated your case to our Senior Accounting team to identify exactly what has caused this delay and to ensure your filing is completed immediately. A member of the team will reach out to you as soon as possible to provide you with an update.
All the best,
Luke - Client Experience Specialist
I highly recommend Sean Vaghela as a…
I highly recommend Sean Vaghela as a skilled accountant. He is very professional and highly knowledgeable, always providing clear, practical advice, in a calm manner, making tax and finances straight-forward. Sean, thankyou so much for your support with finances and tax, you are a credit to Crunch indeed!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thank you for taking the time to leave this review, Hafsa. We really appreciate it.
We're delighted to hear about your experience with Sean and the expert advice and support he provided to you and your business.
All the best,
Luke - Client Experience Specialist
Great advice
Advisor - Glenn Cobb - excellent. I felt he prepared well for our review meeting, and gave me a clear plan on how to optimise my affairs.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks very much for your review, Kevin.
I'm sure Glenn will be delighted to see this feedback, and we're very pleased to hear that the support and advice you received was excellent!
All the best,
Luke - Client Experience Specialist
Slow service, hard to reach accountants would probably just stick to Xero if you dont have a complicated business
Update on the review:
The issues I mentioned are still not solved, my customer manager has been changed again and there seems to be no note passing between them.
I am getting to the EOY tax deadline and I still can't reconcile my bank accounts.
The service from crunch has been disastrous and I whole heartedly can't recommend the experience to anyone.
--------------
Review on 17th of December 2025:
Thought I'd leave this here. While everyone at Crunch has been very nice and courteous this review is primarily a reflection of the system and not the people:
1. One email address for everyone. This:
a)makes it impossible to contact accountants directly.
b) Sometimes makes it so that you drown out in other emails in the group and so it takes forever to give a response.
2. Loads of manual work: it's practically as much as xero with very little automation and no support from staff.
3. Very (extremely) poor support for foreign currency accounts. If you are working with euro, usd or else with your clients forget and move one would be my recommendation. The amount of manual reconciliation you will be doing will make this not worth it.
4. Expensive as hell, I started on the offer before moving on to the normal price. Since then my price has risen twice. In one year. I am paying roughly £164 having started on 80 ish with 110 being the normal price that was supposed to be post offer.
5. Invoicing is broken for the foreign currency. It sends emails follow up in pounds always and not in euros.
6. You are stuck with a half finished beta version of a product and a classic that is being phased out. So two systems with neither properly working.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Mike,
Thank you for taking the time to provide such detailed feedback. We truly appreciate the kind words regarding our team’s courtesy; however, it’s clear that our software and current processes haven’t lived up to your expectations, and for that, I am sincerely sorry.
I’d like to address your points directly to show where we are taking action:
Email address
Our centralised address system is designed to ensure no client is left waiting if a specific person is out of the office. However, we understand your preference for a direct line of contact with individuals. We are currently reviewing our internal structure to ensure that queries are prioritised and handled with the directness you expect.
Automation
While we already have lots of time-saving features like recurring invoices and expenses, we know there is more to do and are pleased to say we're investing heavily in features to continue saving valuable time for our clients.
I'll ask your Client Success Manager to reach out, as there may be features you're currently unaware of, such as our recently launched Auto-Match for bank reconciliation. You can check it out here: https://www.crunch.co.uk/knowledge/article/reconcile-in-a-single-click-with-auto-match
Foreign Currency
We currently support invoicing in various currencies, but do not offer full support for foreign currency bank accounts.
While we do ask that all bank accounts be in GBP, we're aware that a small portion of our clients do use foreign currency accounts. To help support this, we offer an add-on bookkeeping service or can provide step-by-step instructions - though as you have mentioned, this does require some additional input.
Your feedback about follow-up emails appearing in GBP is incredibly helpful - I’ve passed this directly to our product team to investigate.
Pricing
I would like to clarify that our prices were adjusted once during the year. As you mentioned, you originally joined us on a promotional offer. When this promotional period expired, you were transitioned to our standard pricing. The timing of this coincided with a wider pricing review.
We regularly review and make adjustments to our pricing to ensure we can continue to provide a dedicated team of support alongside ongoing investment in our software. That said, we want to ensure you're on the right plan for your business needs, and we'd be happy to review your subscription with you and discuss pricing options.
Beta Features
We understand that the transition, while we improve areas of the software, can be harder to navigate, but we're committed to a unified interface to remove these inconsistencies.
While we would love to make this our sole focus, we also need to ensure we're supporting regulatory requirements such as the new Authorised Corporate Service Provider (ACSP) for Companies House and Making Tax Digital for Income Tax Self Assessment (MTD ITSA).
You can track our progress and vote on the features you want to see most on our public roadmap here: https://roadmap.crunch.co.uk
Your feedback is vital in helping us build the best possible experience for our clients. We truly appreciate you being so candid with us. As mentioned, your Client Success Manager will be in touch shortly to see how we can best support you moving forward.
All the best,
Katie - Client Experience Specialist
Great support for self-assessments
I am a former Crunch member and recently only bought a one-off self-assessment support plan, and received very useful guidance and detailed support by Glen Cobb to sort out some details of my assessment.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks very much for your review, Andreas. We're pleased to see your continued trust in us, and we're delighted to hear about the support you received from Glenn. I'll be sure to pass on your kind feedback.
All the best,
Luke - Client Experience Specialist
Siann is amazing
I've had a few client advisors over the last 11 years or so but this year Siann has been absolutely amazing. She has put up with a number of silly questions and had to resolve issues I have created through ignorance and she's always done it very quickly. Today I spoke to her about another issue which I had seen arise through my lack of knowledge and she was able to resolve it very quickly. I would have no hesitation in recommending, or indeed Crunch, and I. hope this relationship continues for a long time, albeit if I have to speak to her it will mean I've done something very silly again.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Maureen,
That's wonderful to hear! Thank you so much for sharing your positive experience.
Accounting can be a minefield, so there are no silly questions and we'll always be happy to help! It's amazing to hear you've been with us for so long - we hope we can continue to support you for many years to come!
All the best,
Katie - Client Experience Specialist
A very helpful accountant
Glenn Cobb was very helpful encouraging me to create a spreadsheet to record my Gift Aid charity donations, which increased the amount of tax relief I could claim.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Ms Boustead,
Thanks for leaving us a review. What a real win/win situation - help a charity and save tax! I'm glad our accountants were on hand to advise you.
All the best,
Katie - Client Experience Specialist
Excellent accountancy service
I've been using crunch for 2 years and they have been fantastic from start to finish. Most recently, I have been in communication with an accountant named Glenn Cobb who has been helping me with a few business issues. He has been incredibly prompt with email responses and he has provided me excellent guidance. This has been typical of my dealings with Crunch for the past 2 years. The offer an excellent accountancy solution and I recommend them to all.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Jonathan,
Thanks for the lovely review - so great to hear our accountants have been able to give you the guidance your business needs!
Don't hesitate to get in touch any time you need us.
All the best,
Katie - Client Experience Specialist
Clear and concise advice
Very productive talk, leaving me with some immediate actions and takeaways.
The accountant was also willing to accommodate my sensory needs for this call.
All in all, very helpful.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Jonathan,
Thanks very much for your review. We're delighted to hear that our team member was supportive and understanding of your needs.
As always, please do let us know if you need any more assistance.
All the best,
Luke - Client Experience Specialist
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