I've been with Crunch for several years now and have always found the software easy to use, but also the support has been first rate. Any queries I have are dealt with on first call and no question is... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Nikki was so incredibly sweet and patient when helping me to get my accounts into production. She went at my pace and explained things in a way I could really understand, remaining happy and upbeat th... Näytä lisää
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I have been with Crunch for over 8 years, and i can hand on heart say in previous years the dedicated account managers were a fantastic resource and totally justified the extra cost. This app... Näytä lisää
Yritys on vastannut
Had my first tax optimisation call with Glenn today, and it was very helpful and informative. There were a lot of things I didn’t know about. It was great to have everything explained and reviewed.
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Yrityksen tiedot
Yrityksen kirjoittama
Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses. With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more. We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
4,4
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was genuinely impressed with the…
I was genuinely impressed with the quick response following a project. I was shocked to expect a a super, efficient, first day, excellent service. I would defiantly work with Crunch Design in the future! Briliant Company! I can't stop smiling! :) :)
Nicola
:)
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Nicola,
We’re thrilled you’re so happy, but it looks like you’ve got the wrong 'Crunch'!
You're looking for Crunch Design, whereas we're Crunch Accounting - we're not affiliated in any way.
We'd love to take the credit, but we'd hate for the Crunch Design team to miss out on your kind words.
All the best,
Katie - Client Experience Specialist
I’ve been with Crunch for some years
I’ve been with Crunch for some years. They used to be really good. Assigning a single account manager to me and the software worked great…..
Now… The software has multiple bugs!
I have no account manager and it seems hit and miss as to who a get to reply to me!
Various incorrect answers and some are just very vague!
Years ago I would have recommended them…. Not now sadly!
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Andrew,
Thanks for your feedback, and I'm sorry to hear about this frustrating experience.
To confirm, you do indeed have an Account Manager, whom I have asked to get in touch with you as quickly as possible to support and assist you. I'm sure we can turn this around quickly, so we'll be in touch shortly.
All the best,
Luke - Client Experience Specialist
I have used Crunch for a number of…
I have used Crunch for a number of years and the service has always been great. The software is easy to use, and the level of personal service I have received from my dedicated account manager (Danielle) has been fantastic. Highly recommended!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Yianni,
Thanks for the wonderful feedback! It’s been a pleasure working with you over the years, and we’re so glad you’re happy with the service. We'll make sure Danielle sees this!
All the best,
Katie - Client Experience Specialist
An excellent online tool for managing a…
An excellent online tool for managing a small business, with much of its functions being automated and performing efficiently. However, it seems to have shifted from providing valuable consulting and accounting advice to merely offering a software service. I don't receive the in-depth tax advice needed for maximizing business efficiency. Interactions with accountants often feel like checklist exercises rather than insightful discussions. Given the cost, this aspect falls somewhat short of expectations.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Justin,
Thanks very much for your excellent review, and I'm delighted to hear how great you feel about the software.
I am also grateful for the honest feedback regarding your recent interaction with us. I'll be sure to pass your comments on to the relevant team(s). We really appreciate you taking the time to let us know about this experience, which will help us continually improve our service.
All the best,
Luke - Client Experience Specialist
Excellent online accounting platform…
Excellent online accounting platform and customer services
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi,
Thanks so much for leaving us a review. We're so pleased to hear you're enjoying our software and services!
All the best,
Katie - Client Experience Specialist
You had obviously done background…
You had obviously done background checks into my business before the call so all that discussed was relevant
10. helmikuuta 2026
Vastaus yritykseltä Crunch Accounting
Hi Ian,
Thanks very much for your feedback and review. I'm delighted to hear that your Tax Optimisation call was both helpful and focused.
Have a great week!
All the best,
Luke - Client Experience Specialist
Good platform - lack of tax 'consultancy'
Great digital platform to run a small business from. Most of it is automated and works really well.
But what used to be an accountancy with good consulting advise has turned into a company offering a software platform. I do not feel that I get any serious tax advise that makes me optimise my business. Most of the interaction with accountants feels like speaking to juniors who run through a check list.
For the price they ask for this is a bit disappointing
6. helmikuuta 2026
Vastaus yritykseltä Crunch Accounting
Hi Marcel,
Thanks for sharing your feedback. I’m glad to hear you’re enjoying the software's features, but I’m sorry that your recent Tax Optimisation call felt a bit scripted or like a checklist exercise. That certainly wasn't the intention.
Behind the scenes, we actually review every account for potential savings before these calls to ensure we have concrete value to discuss. In your case, I was very pleased to see that our advice identified significant potential savings for your business.
I’ve shared your comments with the team to ensure our future check-ins feel more like a natural conversation and less like a formal review. In the meantime, I’ve asked your accountant to reach out directly for a more tailored, in-depth discussion about your business goals.
We’ll be in touch shortly.
All the best,
Luke - Client Experience Specialist
Really friendly and knowledgable…
Really friendly and knowledgable people, would highly recommend.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks, Jason!
We really appreciate your feedback and recommendation.
All the best,
Luke - Client Experience Specialist
Cannot be trusted with your data
Honestly, cannot believe what a shambles.
I had a free trial for a month - where I was unable to login to my account. Someone from their support team sent me a link to add a password, I logged in and it was someone else's business information in there. Absolutely crazy breach of data. I will be asking them to delete my data immediately.
This was after being harassed by them by phone and having to tell them to stop throughout my trial period.
Also they sent me a survey monkey to fill in another area of data - so behind the scenes I imagine it's a manual mess.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Update: 06/01/2026
Hi Anna,
Our team has attempted to reach out via email, but as we haven’t heard back yet, I wanted to provide an update here regarding your concerns.
Data Protection and Security
We have concluded a full internal investigation. We can confirm that no data breach occurred, and neither your personal information nor any other client’s private account security was compromised.
To streamline setups, our system pulls public records (company numbers and filing dates) from Companies House based on the business name entered. In this instance, an administrative error led to the wrong public record being linked to your trial profile. While this information is already in the public domain, we sincerely apologise for the confusion and concern this caused when you logged in.
Communication & Onboarding
We offer an onboarding form as a convenient way for our clients to provide the essential information required before we can grant access to a Crunch account or act as their accountant.
We currently provide a 14 day free trial with all our subscriptions, which begins as soon as you sign up. As a result, our team reached out to ensure we could gather these details quickly.
Our goal was to ensure you could access our service and fully utilise the trial period, rather than it expiring while the account was pending. We apologise if these follow-ups felt intrusive; they were intended to ensure you got the most out of your time with us.
We will honour your request, and your data will be deleted. If you would like to discuss this further, please do reach out to us via our latest email.
All the best,
Katie - Client Experience Specialist
--------------------
Hi Anna,
Thank you for bringing this to our attention.
Data protection is of the utmost importance to us, and we pride ourselves on account security.
Our team has already begun investigating, but we'd like to speak with you as a matter of urgency to fully understand what steps you followed.
I see you've been in touch with us directly by email, so we'll respond to this.
All the best,
Katie - Client Experience Specialist
ok but would not recommend
Been with CRUNCH for almost 2 years now.
Clumsy software - seems easy, but you sill need to file a lot by yourself
The accountants work for them and not really for you.
I am planning to change tax accountant - hence my 2 stars review
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Yuji,
Thanks for sharing your feedback with us.
We'd love to know what we could do to improve your experience with Crunch, so I'll put someone in touch with you as quickly as possible to discuss your concerns and feedback.
All the best,
Luke - Client Experience Specialist
Faultless service
Faultless service, very quick to respond and deal with any query we have as a small business. Brilliant.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Phil,
Thank you very much for your excellent review. We really appreciate your feedback!
All the best,
Luke - Client Experience Specialist
Glenn provided great support in prep for Y/E
Glenn provided great support in preparing my company’s books for year end. His time helped me understand my tax position and made the whole process straightforward.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thank you very much for your excellent review. We really appreciate it, and we're delighted to hear about your experience with Glenn!
All the best,
Luke - Client Experience Specialist
Great service from Glenn Cobb who…
Great service from Glenn Cobb who helped me with my Self-Assessment
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Mike,
Thanks for your review. We really appreciate it!
All the best,
Luke - Client Experience Specialist
They are the good guys
Have used Crunch while self employed and always found them helpful and efficient. No longer using them as no longer self employed but received a proactive call from a chap called Rob today checking whether I needed their help and he put my mind at rest re whether or not I need to fill in a self assessment this year. The peace of mind was both free and invaluable. They are good guys
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi James,
Thanks for your feedback and review.
We're glad that Rob was able to offer assistance to you in any case, and we're pleased to hear that you were put at ease about your Self Assessment.
If you need anything else in the future, please don't hesitate to get in touch.
All the best,
Luke - Client Experience Specialist
Narendra at Crunch 5 stars
Narendra was extremely helpful in supporting me to reconcile my accounts and gave clear instructions, as well as being friendly and professional.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Melanie,
Thanks very much for your wonderful feedback. I'm sure Narendra will be very happy to see this review too!
All the best,
Luke - Client Experience Specialist
Tax optimiser call is very useful
I’ve been with Crunch for many years. I find them reliable and helpful but you do have to ask for support when you need it. I especially liked their tax optimiser call this year. Loads of useful tips to be efficient with my taxes.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Kerry-Ann,
Thanks so much for your wonderful feedback.
We're extremely pleased to hear that your experience with us has been excellent and that your optimisation call was really helpful.
All the best,
Luke - Client Experience Specialist
Tax optimiser call
Ross Martin was great helping me optimise tax and any other questions I had. Super knowledgable and followed up actions straight away and provided me with a summary. Great service from Ross
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Thanks very much for your excellent review. We really appreciate it!
Delighted to hear about the great service you received during your optimisation call with Ross, and I'm sure he will be very pleased to see this kind feedback - I'll be sure to share!
All the best,
Luke - Client Experience Specialist
7 days still waiting.
7 days, 5 emails asking for clarification on a mistaken advice i believe support gave, no answer over email.
really gone downhill on the support.
----
update.
I've changed this from 2 to 4, as they said person assigned to the issue was losing the conversation thread as I was replying to support email address and every time I did it was being assigned to back of the queue..... It shouldn't take me complaining on trust pilot to get support but when I did the response where fast and accounts now filed all questions resolved.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Update 30/01/2025:
Thanks very much for your updated review. We really appreciate it.
We're pleased this is resolved, and everything is back on track.
All the best,
Luke - Client Experience Specialist
----
Original reply:
Thanks for bringing this to my attention.
I'd like to look into this for you; however, I'm unable to identify your account from the information provided in this review.
Please email reviews@crunch.co.uk with your account name, and I'll investigate asap.
All the best,
Luke - Client Experience Specialist
Crunch is an excellent company with…
Crunch is an excellent company with wonderful people. Highly recommended.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crunch Accounting
Hi Stuart,
Thanks so much for your kind words. It's lovely to hear you've had such a great experience.
All the best,
Katie - Client Experience Specialist
Vastaus yritykseltä Crunch Accounting
Hi,
Thanks so much for leaving us a review!
All the best,
Katie - Client Experience Specialist
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