One of the very best companies I’ve had the pleasure of dealing with. Extremely professional with a superlative range of quality products.
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and ser... Näytä lisää
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Simple & straightforward, the items ordered exactly matched the online description & were quality products. I was kept informed throughout the process. I didn’t realise that the items ordered would be... Näytä lisää
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Products are very good, well priced. Website was a bit long winded ordering because l couldn't continue shopping after checking basket. Main gripe would be that l assumed l was using an English compan... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Creative Cables UK
Yrityksen kirjoittama
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Yhteystiedot
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italia
- customer.support@creative-cables.com
- creative-cables.co.uk
4,2
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Creative cables are an immaculate…
Creative cables are an immaculate product and their customer service over and above.
5. joulukuuta 2023
Vastaus yritykseltä Creative Cables UK
Hi R.,
Thank you for your kind words! We’re glad to hear that you’re happy with both our products and customer service. Your support means a lot to us!
Best regards,
Creative-Cables Customer Service
No idea when the order will arrive
No idea when the order will arrive. After checking the postage confirmation I noticed that this is being sent from Torino, Italy. I would not have placed the order had I been aware of the distance.
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creative Cables UK
Hello Alex,
We're sorry to hear about your concerns.
You should have received a tracking link from the carrier upon dispatch to keep you updated on your order's journey. It’s also noted on our website that we are based in Italy, but rest assured, our shipping typically takes just a few working days—even to the UK.
If you need any assistance, feel free to reach out to us directly!
Best regards,
Creative-Cables Customer Care
Quality product
Took a little longer to arrive than I expected but very happy with the product when it arrived. Very nice quality fitting. Definitely recommend!
4. syyskuuta 2023
They must send deliveries on foot!
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and service used to be 100 times better. Seemingly charging more than ever for products but profits certainly not being put back into customer services I can assure you of that. Last order I will ever place unfortunately!
28. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Creative Cables UK
Dear Jake,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about your experience and I completely understand your frustration.
I would like to clarify that your order was indeed dispatched within 24 hours. As specified on our website, the delivery time is 5-8 working days. I apologise if this was not clear or if you had different expectations regarding the delivery time.
I'm concerned to hear about the issues you've faced trying to reach our customer service team - that’s not the level of service we strive to provide.
We value the years of support you have given us and are committed to making things right. If there is anything we can do to assist you while you wait for your order, please do not hesitate to reach out to us at info.uk@creative-cables.com.
We are working diligently to ensure our service meets the high standards that both you and we expect, and I would love the opportunity to regain your trust in our brand.
Excellent product (in line switch)
Excellent product (in line switch). Very good range of hard to find original Italian electrical items.
Maybe delivery times could be improved for the 5th star !!.
7. elokuuta 2023
I am a returning customer
I am a returning customer, I have found they are quick to respond to any problems. Delivery is prompt and quality never disappoints.
4. elokuuta 2023
Fairly unique product
Fairly unique product, quite expensive for small light alloy parts, but the result looked lovely.
5. elokuuta 2023
Well the order hasn't arrived yet..
Well the order hasn't arrived yet (9 days after I placed it) - so asking for a review already seems a bit premature, but on service received so far I have to say it's been pretty poor.
21. heinäkuuta 2023
Easy purchase & quick delivery
Easy purchase & quick delivery. Great products.
It’s only 4 stars because the parcel was just left on the doorstep for all to see
23. toukokuuta 2023
wonderful selection of components to…
wonderful selection of components to create really unique lighting for any setting. We have ordered time and time again from Creative Cables and will continue to do so! brilliant quality and always looks great.
21. toukokuuta 2023
Took a double payment
Took a double payment, I have phoned and emailed all my information and no one had got back to me?
21. toukokuuta 2023
Vastaus yritykseltä Creative Cables UK
Dear Ben,
I believe your review and our email to confirm the refund has been issued had missed each other. If there is anything else we can help you with please let us know.
Creative-Cables UK
Good quality .speedy delivery
22. toukokuuta 2023
Excellent online service and…
Excellent online service and communication. Speedy delivery. I have not installed yet but I think they will look just fabulous when done.
22. huhtikuuta 2023
Very good buy.
Very pleased with my purchase, couldn’t find it anywhere else, cable was long enough and the vintage look is great, good quality items and just what I needed for my project, came fast in the post too. Thank you did your services. 🎉🎉
23. maaliskuuta 2023
Love the cable
Love the cable, delivered quicker than expected so very happy with service, 5 stars all round
21. maaliskuuta 2023
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