I asked to speak to an agent to discuss some changes instead of filling in the form as I felt best & a telephone call was arranged via an email request. This was very helpful & Helen, who dealt with... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just called to change the boat over on my policy.The call handler that dealt with my enquiry very quickly and professionally.Many thanks for your continued support
Yritys on vastannut
I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... Näytä lisää
Yritys on vastannut
After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä CraftInsure
Yrityksen kirjoittama
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Yhteystiedot
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Yhdistynyt kuningaskunta
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Saved over £300…
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than our present provider.
Gave them a call and took five minutes to swap providers with no forced selling for other products.
27. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
As a newbie narrow boat owner
As a newbie narrow boat owner, Craftinsure couldn't have been more helpful than with regard to insuring my boat.
2. syyskuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I think the total amount of time I was…
I think the total amount of time I was on the phone was close to one hour . The waiting then getting the insurance was a long arduous process. The broker was not sure about a lot of items in the policy so had to keep checking with another broker .
2. syyskuuta 2025
Vastaus yritykseltä CraftInsure
Hi Malcolm, thanks for taking the time to leave us a review.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
I do apologise for the time it has taken when talking to us, our advisors do deal with more than 1 insurance brand so sometimes there may be things that they are unsure of and may need to request further assistance, Craft Insure is one of our newer brands that we have taken over so this will be a factor too.
Again, I do apologise for any inconvenience caused by this but I can see that the policy is now in place with the assistance of one of the team from the contact centre.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
The whole process for applying for and…
The whole process for applying for and getting insurance for my small canal boat was so simple couldn't believe I completed it when it ended! Their price was extremely competitive and I wouldn't hesitate to recommend them.
20. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very pleased with the service received
Very pleased with the service received, very easy to use the Web sight. Excellent.
26. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I never received a renewal notice for…
I never received a renewal notice for my policy, nor any communication about the move to the Ripe group. The terms of my insurance have substantially changed and without any notice of these I felt I had no option but to renew on the spot to ensure my yacht was covered. After being a customer for twenty plus years I feel a bit let down by the lack of comms.
21. elokuuta 2025
Vastaus yritykseltä CraftInsure
Hello Simon, thank you for taking your time to leave us a review.
I do apologise for the issues that you have had and we understand that this is not ideal during the renewal process, we unfortunately cannot always rely on technology as we wished we could but our customer service advisors are trying their best to rectify any issues the best we can.
I can see that have been speaking with a member of our team within our call centre to discuss your renewal and this has now been rectified with your boat being insured with us.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
Full list of boat types
Full list of boat types, schedule showing liability cover, quick. Best value. I tried other websites and got a worse experience.
20. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
When my boat insurance due.
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsure gave a reduced rate taking 20% off. Although they did not meet the lowest price I decided to stay with them as they did try to compete without increasing the excess.
15. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to set up and price not to bad.
19. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Was insured in minuets as it is very…
Was insured in minuets as it is very easy to fill out forms on the their website ,which gave you a quote strait away so you could make a prompt response to there quote ,
19. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to navigate
9. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Dealt with easily & efficiently.
Dealt with easily & efficiently.
Well done to staff member, forgot her name but she was very good.
I think maybe, not certain but Sarah rings a bell.
14. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
For 8 years happily accepted auto…
For 8 years happily accepted auto renewal for our boat insurance- via email communication.
Sent a letter to say cannot offer monthly payment plan and didn’t auto renew.
Terrible treatment of loyal customers- we didn’t see our post for 3 months because we were on our boat! Which is why we communicate everything via email!
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä CraftInsure
Hi Bev, thanks for taking the time to leave us a review.
I am sorry to hear this, in no way do we wish for our customers to have a bad experience whilst being with us and we would like the opportunity to discuss this properly.
So we are able to look into this further please can you email us at customersupport@craftinsure.com with your policy number.
We would love to help resolve this for you.
Kind Regards,
Teigan
Simple clear process
4. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great and simple to organise
Great and simple to organise. Easy to understand website.
2. elokuuta 2025
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Vastaus yritykseltä CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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