CostumesLive Arvostelua 

We have not recieved our order from this company now all tracking info has disappeared from the wife’s phone they have my money I have no product they need to do something can’t call them it’s a bad number.

I made a mistake ordering through this company, didn't realise until it was too late that I'd paid almost twice as much as I expected (didn't realise it was listed in USD and I was billed in AUD). I contacted the site to cancel the order within 10 minutes of payment as the site said it would refund in full if requested within 24 hours. I then had a message saying I would not receive a full refund as it had been over 24 hours and there was a bit of back and forth about why I was cancelling and how I was actually paying less because it was in USD. Please. This is when I started to accept I'd likely been scammed. Anyway...after a weekend passed I finally received a message saying I'd receive a refund and to just wait for some time for it to be processed. Fast forward to a month later, I contacted my bank to cancel and refund the money as I had not received anything. The bank refunded me within 24 hours. I then received a message from Costumeslive saying they'd processed the refund. If I had to go through my bank for the refund then just say that. Maybe this would've been a good experience if I'd not needed to cancel but this time no, I would not recommend this site. I would recommend the business not argue with and insult the intelligence of their consumers - if a refund is requested, just provide it and the consumer is likely to leave a better review and might do business with you in the future. Because of this I will never order through here again and will warn anyone I know against what seems like a shady business.

Quality and service excellent A++ customer service is outstanding helped in everyway from day one gave advice and checked regularly with stages of delivery outstanding A++ looking forward to future purchases thank you for everything

Sehr schönes Kleid. Gute Stoff. Große passt gut. Ich bin sehr zufrieden.

Haven't got my costume yet, been waiting on it was supposed to ship today but haven't got it, still processing

Ordered a wonder woman costume for my gf. Everything was as pictured and came in the time frame given. Seller was responsive and resolved any issues I had in a timely manner. I recommend this service.

英語が苦手なので日本語でメールで何度か問い合わせしましたが、返信がとても早く、丁寧に対応いただけてとても安心できました。

Ordered an outfit for my son to attend a Halloween event! My son really loved his outfit, had some help from customer service too who sorted out my query promptly. Material is high quality. Thanks so much will be ordering again.

1. Shipping is too expensive
2.your item most likely isn’t going to arrive on time
3.I canceled my order and was told that my money would be refunded in 7-10 buissness days. I waited longer than that and my money wasn’t returned and I had to go through my bank to get the money back.

I am still waiting for my son’s costume ordered October 4th for Halloween. It’s already October 25, and the tracking number emailed isn’t even found! based on recent reviews, I question the legitimacy of this website and company. So upsetting that people scam knowing it would disappoint so many innocent children. I’m so mad and now have to race around to get a costume for my son. So super super angry 😡 I want my money back!. All this garbage about not being able to refund once it’s been shipped… well…. I want PROOF that it was actually shipped. A valid tracking number that actually tells me where my order is… not some bogus number that leads me to some made up delivery service’s website.

UPDATE: costume arrived Oct31 at 11:30am… not in time for son to wear to school Halloween parade so he went without dressing up as anything. PLUS… I ordered from Costumeslive specifically because they offered an XL (other sellers only had Large). The costume was WAY TOO SMALL!… like a SMALL… son couldn’t even get his head through the hole in the top. So even if it came on time, it was THE WRONG SIZE. To make matters worse… the costume was nothing like its picture…. Absolutely nothing like its picture … completely different samurai costume. Awful awful awful.

I’ve sent an email to their customer service who originally responded to my complaint, asking for my money back… I’m still waiting for a reply.

Lovely WhatsApp customer service, I was concern about my estimated arrival time and they explain to me very kindly, Delivery was much quicker than expected & all hassle free. beyond expectations about quality very nice and soft material!!

It looks so good. Thank you

Costume live after I emailed them they had a representative contact me numerous times to make sure my order came on time before Halloween and they got it done and handled!very happy with the customer service and the costume it's self!started off Rocky but they got it handled for me!!I'll buy again from them!

I ordered a costume beginning of October around October the 11th 2022. I inquired to see if my costume will make it for halloween as the shipping said 8-10 days. The customer service agent replied with the tracking number which didn't answer my question as it did not work. I asked 3 more times and they still just sent me the tracking number. After thorough research I found the REAL tracking number and it might deliver November 7th or later. Incredibly unsatisfied and livid. Scam company. No one should be buying from here.

The reviews aren’t real. Neither is their instructions on their page. I purchase something than tried canceling it right away. There was no way of me doing that. When i emailed them they responded the next day i guess they’re located in china. In their website it says once purchase you have a window of 24 hours to cancel and get ur money back. After that they dont refund the money. Instead of canceling my order with the email i sent the person ask why i was canceling it when i clearly asked to please cancel because i already had purchased from someplace else where shipping was free and i would receive it in less time. Its been 2 days they haven’t gotten back to me . I had to cancel the order with my bank. Awful store do not recommend ☹️☹️☹️

Very difficult to return a purchase. These reviews on here can't be real! I call BS...

I bought a superman suit and it arrived much earlier than I expected. It fitted perfectly and the fabric was of premium quality

Ordered for a regency themed party and the dress didn’t disappoint! Great quality fabric and cut for a ‘costume’, looked fantastic.
Delivery was much quicker than expected & all hassle free.
I was even texted to make sure that my measurements were accurate.

Tolle Kostüme sieht sehr gut aus. Der Sevice war klasse. Erst hat man uns nochmals nach den Körpermassen gefragt und die Grösse des Kostüms abgestimmt. Lieferung kam sehr schnell. Kundenservice hat auch nochmals nachgefragt, ob wir zufrieden sind. Alles perfekt :o)

The package came within the allocated time and the dress came in perfect conditions! The quality is beautiful too, highly recommend.