Co-op Funeralcare Arvostelua 

Everything from receiving my mum into their care before the funeral and the service we received until the end was perfect. Lisa and your team were amazing.
Thank you

Empathetic young man listened to me and did not try to
oversell the product

No silly questions .No persistant sales calls .Very competetive price .Clear ,simple instructions .Peace of mind with no stress or hassle .Perfect .Would highly recommend .
Thankyou

The service was friendly, clear and straightforward. I was able to ask anything without feeling awkward. It was sorted very easily.

Easy to navigate web site with information supplied at every stage to ensure that I selected the plan I wanted.

Tim was very welcoming and explained every part of the plan we had decided on.We left feeling totally satisfied that our wishes would be carried out .

Simple to arrange and took les than 10 minutes to fill out form. No fuss and very straightforward. Plenty of options for advice and help to family should you need it.
Top service for a delicate subject.

Me and my brother lost our dad at the beginning of July and from starting dad's funeral process the staff have been absolutely amazing nothing was to much trouble they are a very supportive firm i would highly recommend to anyone and we would like to say a massive thank you to you all for your kindness at this sad time from the Lowe family x

From the moment. we arrived we felt comfortable and were looked after.We have always trusted the Co Op and James who sorted our funeral plan instantly helped us to relax.He was patient, kind and thoughtful.Thank you so much .It. was not. solemn ,we even managed. to have. a. laugh .

I made an inquiry about direct funeral plan for myself, I was given a call back and the representative was very professional, he went through the plan with me and answered any questions I had making sure I chose the right plan for me, he was very respectful and took his time giving me all the information I needed .

We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and attention to detail from Jules and Debbie and the rest of the staff, was perfect. Even through all the sadness, they were there with cups of tea and advice. Thankyou for everything, you helped my family at our most vulnerable of times.

We met Jake who dealt with us in a very professional and caring way. We were able to see him at a local venue which was convenient and we now feel more confident about our funeral and that our family will be looked after in respect of organising our funeral.

No delay on replying to our call. Great staff member (Mudasir) who initially spoke to us and who helped us cancel a current funeral plan for my mother-in-law as we now wanted to book a direct cremation for her.
He then put me through to another department and I spoke to someone else who asked if we had POA for my mother-in-law, which we don't. She then said she could not arrange the direct cremation. She did not, at any point, ask whether we were paying for the funeral and was rather peremptory. We therefore went to Pure Cremation who were happy to arrange our direct cremation plan for my mother-in-law. We did feel, that as we had just spoken to Mudasir, who we could not fault, and who had refunded the original plan money to our account, that there would not have been a problem as she would have had all the details in order to arrange the direct cremation for us. It would appear not.

I liked the comprehensive Funeral Plan but disliked the process of purchasing it. Paid for the plan on a Thursday, no automated reply confirming payment. Just mention in the during the purchase process that I would receive the plan in two working days. Feedback email request received the Monday before any acknowledgement from the Co-op! Hard copy of funeral plan received lunch-time post. Nominated representative has still not received promised email!

Very helpful clear instructions to do funeral explained

I had to cancel my policy and I was helped by a nice customer service agent who took care of everything for me!

My refund was marked urgent and to fast track my money to myaccount. The finance dept have ignored the fact payment was to be fasttracked and I still havent recieved my money. I even requested a direct email for Finance and heard nothing back! The Finance Dept have let me and Coop Funeral Care down badly by ignoring people!
I have been mislead now told that my fast track refund needs to reach finance? Different to what I was told earlier that Finance had my refund to process? Will update tomorrow next port of call is Director Gill Stewart!

It was very easy to do online

It was so easy to answer the questions on the on line gold funeral plan. Payments was simple to expedite. I received my official funeral documents within days. Peace of mind to know my funeral arrangements are now securely in place. Thank you.

The staff at the Bitterne Park funeral parlour went out of their way to ensure a very sad day went as smoothly as possible. We as a family cannot thank them enough for the way they conducted themselves and ensured we did not have to worry about a thing.