Contrado Arvostelua 

Excellent experience. Yash helped me get exactly what I wanted, and was very professional and quick to respond to my questions. I've used their services several times now and have always been very happy with the results. Would recommend for sure.

I have been using Contrado for almost a year now. I use Contrado as someone who is preparing to become a wholesaler and their support, replies to emails, the quality of deliverables and speed of delivery is all of outstanding quality. I was trying out some other POD companies along side them…and I dropped them all and stayed with Contrado. They deliver their promise.

I used my own artwork to have some tea towels printed - I am thrilled with the outcome. The quality of the tea towels is excellent and the reproduction of my painting is equally as good. A very simple process to upload photos to the Contrado site and not long after that my lovely tea towels arrived. Brilliant!

Easy to design shirt on their website and fast delivery, looking exactly as the preview promised. Nice quality, too.

Such brilliant service great communication and a fabulous quality product at the end 🙏🏻

Beautifully made, I love it. I wanted to capture a personal memory of a sunrise on a 140 cm square canvas. The canvas arrived carefully packed and it’s just perfect. All the colours are captured beautifully and clearly, even the shades of the sun and the waves of the sea look so alive… wonderful work, Contrado 👏👏👏

Printed product was very good, colours just as I had created them, arrived quickly and was used for decopage.

Contrado’s products are outstanding. I love the quality of their fabrics.

Personalised sunglasses case with my band's logo for The Curse of Khan! Great quality.

While I was initially informed that the order would be dispatched within 2–3 days, delivery took approximately 10 days. However, the primary issue is not the delay, but the unsatisfactory and defective quality of the goods supplied.

Specifically:

Premium Labels
All items supplied have labels with missing or invisible text. The print quality is so poor that the labels are unreadable. This is entirely inconsistent with the product description and previews shown on your website, which clearly display legible text and full detail. A premium charge was applied for these labels, yet they are not fit for purpose.
Overall Garment Quality
Multiple T-shirts show visible defects, including white lines, poor finishing, and crooked stitching. These issues are obvious and should have been identified during quality control prior to dispatch.
Incorrect Packaging (Boxes)
As shown on the attached order sheet and photographs, the first box is correct and displays the whale design as shown in the online preview. However, subsequent boxes—although marked as “Use same box”—display a completely different design (a square with the letters “TH”).
Your website does not allow the customer to create different boxes where “Use same box” is selected, therefore all boxes should have been identical. This discrepancy should have been identified by your design or quality control team. The order was held for five days prior to production, during which time this error was visible and could have been queried with me.
Packaging Quality
The boxes supplied are also defective, with glue failing and packaging coming apart.

Due to the above issues, the goods are not of satisfactory quality, not as described, and not fit for purpose, particularly as they were intended to be Christmas gifts. I am therefore unable to use or gift these items.

Order: 3315259

Edit - Updating to 3* as they have since reached out to resolve the matter properly.

Dispatch later than advertised. Special delivery ended up arriving 4 days later than expected due to delay. Order arrived and print was nowhere close to preview.

Initially requested cancellation due to delay which seemed to be actionable from the first customer service response just to have a dispatch email a few days later followed by an "it's already been dispatched can't cancel now" email. Tried to get an explanation on why I was told I could cancel if it wasn't possible but that point was ignored in every follow up.

Somewhat understandable delays due to Christmas but item arrived and looked nothing like the preview in their design tool. Complete misalignment of the image. Response for extremely poor print was an explanation on how inaccurate their print process and QA can be but because it's custom I can't return it. Resolution was a measly 20% refund and left with a product fit for the bin.

Completely unacceptable to expect customers to take it on the chin for their poor production processes. At the very least you should should supply QA images before dispatch for customer approval if theres known potential for discrepancies between preview and product.

Extra star as their customer service are polite albeit shackled by poor policy

Yep, don't bother.
Ordered two individually designed scented candles as Christmas presents on 8th Dec,
Immediately told that the scent i wanted wasn't available, in fact, only one scent across the entire range was available, so accepted that.
Then they sent out two identical candles, which was obviously wrong, when questioned, they sent a confusing response which stated something about sending out a different label for me to put on the wrong candle.
Reluctantly agreed to this, with a week to go to Christmas, now, December 30th, I ask when the issue will be resolved, to be asked if I want to go ahead with the resolution!
Every single step of the way, this company has required you to confirm you want to go ahead with the order that you ordered and does nothing if you don't respond, even if the email doesn't look like it needs a response.
Just bizarre, like there's a language barrier.
If somebody from their company replies to this saying this has been resolved, that is a lie. This was supposed to be Christmas presents, ordered early and not received by 30th December.

My own design and print quality is stunning but quality of materials for hoodie and t shirt is very cheap. The sleeves of hoodie after 4 days was with a bobbles. I am wearing in my art gallery as part of my uniform and advertising. I paid 85 pounds for hoodie but unfortunately it's the cheap quality of materials. I haven't washed yet but its look like been warn a year

I have not wear my t shirt yet but the quality of material is cheap, look like one time clothes.

Bought custom jigsaws with a special artwork printed, purposely picked a plain tin so not only made it challenging but a surprise to see the final product. They printed out the entire artwork on paper along with it?? if i wanted them to have a reference i would have picked an box with the reference on it!!!

From the initial enquiry to receiving samples and confirming the large project, Kajal has shown nothing but the best in customer service. Following up each time, being dedicated to our timeline and project requirements to ensure we had the best result. They flagged when a sample had different fabric on the gusset due to my error on the design tool and got a new sample sent out before they produced the mass order. Honestly, I cannot fault the level of service we have received. It is difficult to find this level of support recently so thank you for restoring my faith. We shall we back again, and Contrado (and Kajal!) are firmly on our approved supplier list, why wouldn't they!

Also, produced in the UK with great sustainability incentives, perfect!

What a disappointment...
I ordered 4 big velvet fabric designs, two of the designs have absolutely pale colors, and the design details weren't visible at all!
I contacted customer service to get a new order with the correct colors, and after more than a week and multiple reminder emails, I got a reply that there can be "minor variation" during the printing process. What I received was a lot more than just a minor variation.

What is worse is their customer service response time. I sent a complaint a week ago, could finally get a hold of their 24 offline live chat, and was promised to get an answer on the same day. 3 days passed, and I am still being ignored.
I don't know if this could have gone worse tbh.

UPDATE:
The company reached out to me, offering a redo of my order 3 days ago. I replied to the email on the same day and asked for some details to avoid some design problems. 3 days have passed, and two extra reminder emails were sent, and I still haven't gotten a reply.
Mind you, I placed my order on the 30th of October, almost two months now, and they still haven't resolved the issue.

I was excited to surprise friends with custom baubles, and organised an order in early December to leave plenty of time. Was disappointed to receive a different design than the one I worked on for hours (clearly something went wrong from the design page to the "place order" page). Flagged the issue as soon as I received the package. Customer service took 4 days to get back, offering a discount once I had a new order number (instead of sharing it straightaway so that I could order in time). Though I responded straightaway with the new order number and advising time was running out, I haven't heard back for over 1 day and the time window has gone for me to order and receive the baubles in time. No custom surprise for our friends this Christmas.

I ordered some teatowels as gifts based on my linocut print but was disappointed with the result. Contrado have been extra helpful in sorting this out quickly and even edited before reprinting for me. Will definately use again. Thank you Yash!

Riddhi was very helpful when I needed help with my order.

I've had a fantastic experience with this company, largely thanks to Riddhi's outstanding customer service. From my very first order, they've been incredibly responsive and helpful throughout the entire process.
The transfer paper quality is excellent, and the team is always on top of orders. When I made an error with my first order (I accidentally mirrored an image when I didn't need to), Riddhi handled the situation promptly and professionally, resolving the issue quickly. I received my corrected order within 48 hours of production.
The only challenge I've encountered has been with Royal Mail delivery. Despite the 24-hour delivery guarantee, there have been tracking discrepancies and delays on their end - but this is entirely a courier issue, not the company's fault.
Overall, I'm extremely impressed with the product quality and the level of care taken with each order. The customer service is truly exceptional, and I wouldn't hesitate to order again.
Highly recommended!