Continal Underfloor Heating Arvostelua 

Continal came out of the blocks fine, but have fallen at the last hurdle. A change in my order in Oct 24 left me with a large credit balance. The order, completed in Sept 25, had a credit of over £,1000. Continal said the refund would be automatic and dealt with in a few days. 4 months later I am still waiting for this repayment. Despite repeated phone calls - "someone will call you back", no one ever does.

Today I'm told the repayment is awaiting the 'decision' of the Managing Director. I'm afraid it is not his decision, it is my money as shown on their last credit note. Their refusal to honour my refund/repayment is unacceptable. Perhaps a public complaint here, may avoid a court writ landing on the MDs desk this week.

Such a disappointing and frustrating experience.

Tyler and David were both wonderful to deal with, extremely good customer service! Would definitely recommend

Amazing customer service and product delivery. We dealt with Casey Urquhart who couldn’t have been more helpful. Professional throughout and offered invaluable advice to any questions we had. Would highly recommend this company ! Thank you Casey for great customer service and thank you to the rest of the Continal team !!!

We have ordered a few times now from Casey and each time he has been so helpful & consistent.

I contacted Continal for some advice relating to my underfloor heating system, which was in place when I purchased my property. I was quickly put in touch with Niall who was extremely helpful. After an email exchange and follow-up call, my heating system was back up and running better than it had been before. Niall was helpful, friendly, very responsive and able to help in an easily understandable way. Many thanks!

Re : Casey Urquhart
My experience with Casey all the way back 2022, since ever I have had number of the experiences and projects dealt with, each time the level of service i get (or delivered in other words) that I no look no more (don’t look back) my experience with Casey as he os so professional, efficient and make things happen in a way that you feel very comfortable and ease, he always advise and guide after listening the need of project to be tailored, it’s not only myself but even my clients whoever I’m doing the project for they also very much satisfied and appreciate the assistance Casey provide, I’m as a contractor say to my client if you have any particular query or question about the project we are dealing with (with Continal / Casey) please speak to Casey so each time I get the feed back from my clients that they are pretty satisfied and happy with the professional service and assistance they receive from Casey so this made me so proud of Casey that the person I’m dealing with always get the good and satisfactory fees back,
It was my honest and practical experience and opinion over the time,
I would recommend to everyone if you need underfloor heating the Casey is the person can advise and provide the best possible solution/products to your need,
Best regards
Bilal

Absolute great service from quoting to supplying, david was excellent to deal with, everything was clear from the start and when receiving the order was packaged brilliantly, loved the laminated layout plan. Id give 10 stars if i could.

I've used Continal for a few projects in the last year and I can't fault them. Open dialogue on emails, competitive quotes and excellent aftersales (always someone friendly to talk to or they call back promptly). David Wormell provides an excellent service from start to finish.

Excellent service as always. Casey was brilliant at solving the issue I had (my mess up) thank you 👍

Fantastic service from start to finish. Nothing to much bother and quick delivery and always packed safely. Wouldn't go anywhere else for underfloor design and a very good versatile product.

This is the second project that I have used Continal for and I'm pleased to say that the customer service and product were as good as the first time round.

My initial email enquiry was handled again by David, who is the best Sales Advisor I have ever come across in any company. He is always quick to reply to emails and followed up our delivery with a courtesy call.

Installing the product was easy and I'm looking forward to warm feet when winter comes.

I can't recommend this company highly enough, thank you Continal and David in particular.

We used Continal to scope out and supply our UFH component for the ground floor of our new extension. Have to say that I had zero previous experience with UFH, but I sent David the digital plans and he arranged all the takeoffs and quotation with rapid speed. I worked alongside the installer to lay the pipework and it took us a day to complete the task. Credit where it’s due, Continal got it spot on and we are now screeded up. Great job Team Continal!! 👍

Johnny Wright helped with all my technical e clear guidance and quoting exactly what I needed and getting me the quote straight away! It’s nice to deal with some that’s polite courteous and deliveries what he says. Well done Johnny keep up the good work!

Joys of Maintenance Ltd

I don’t think I’ve ever done a review before but thought Niall martins customer service was awesome the price was very competitive and the products arrived quickly well packaged and I liked the free cookies in the box would recommend this company to anyone

From start to finish This company was first class. Very informative great customer service

Great service.
My email was answered with a call back and all my queries answered.
Great help to an old biddy!
Thank you

I have had a fantastic after sale experience from your team from the front desk to the technical team particularly to mention Digory team manager for the south west and after many phone calls to help get our installation correct never ever a problem always a pleasure is the last words uttered, once again thank you for the helpful service best regards Nic Hadden.

Professional, very helpful with excellent customer service, well knowledgeable on their products. Excellent delivery service
Love the small gift with the order very thoughtful .

From start to finish the service was excellent. Troy was on hand to answer any queries that came up and I would have no problem recommending continal UFH.

David Wormell helped with a step learning curve getting use to my new Heating System. I appreciate the Patience and dedication of his time and effort. Great Company to deal with.