Contentsquare Arvostelua 

Not possible to get in contact with support, you can't get past their stupid chatbot. Keep spamming me with emails even though I turned all notifications off.

J'ai participé à un user testing organisé par Contentsquare pour lequel je devais recevoir une compensation de 40 €. Suite à une erreur d'adresse sur la plateforme de paiement, j'ai dû contacter le support - et c'est là que tout s'est effondré.
Aucun point de contact accessible pour les participants. Pas de lien vers le support, pas d'instructions claires, rien. J'ai dû chercher par moi-même un canal quelconque pour signaler mon problème.

Une fois trouvé, je suis tombé sur un support entièrement généré par IA, incapable de traiter ma situation concrète et sans aucune option d'escalade vers un humain. J'ai dû moi-même forcer plusieurs escalades successives - sans jamais obtenir de réponse réelle.

Résultat : plus d'une semaine d'attente, aucun contact humain, problème toujours non résolu.
C'est une ironie assez frappante : une entreprise spécialisée dans l'expérience utilisateur qui inflige à ses propres participants une UX aussi dégradée. Si ce niveau de support reflète la qualité de leur produit, c'est préoccupant.

Mon abonnement s'est réactivé sans mon accord (il devait rester à 0€ comme en mars). Je demande l'annulation de l'abonnement et le remboursement intégral du prélèvement

Facture MT-INV00882189
produit : hotjar

Outil intéressant sur le principe, mais très décevant au regard du prix.
ContentSquare propose des fonctionnalités utiles, mais la valeur apportée est largement en deçà du coût demandé.

Au-delà de l’aspect tarifaire, le manque de flexibilité des équipes commerciales et contractuelles est particulièrement frustrant, notamment lorsqu’il s’agit d’adapter le dispositif ou d’envisager une sortie anticipée.

Recommandation : lire attentivement le contrat avant signature, et en particulier les conditions d’engagement et de résiliation.

I’ve been a loyal Hotjar customer since 2015, but under the new ownership, the company has become shockingly greedy. I was already unhappy with the previous price increase, which was steep, but this latest hike is absolutely outrageous—over 800%! Such an enormous jump is completely unjustified, even when accounting for inflation or any supposed improvements to the platform.

This feels like nothing more than a cash grab. It’s incredibly frustrating to see a company I once loved and supported for nearly a decade prioritize short-term profits over long-term customer relationships. For a business that claims to care about user experience, they seem to have completely overlooked the impact this will have on their most loyal customers.

It’s clear they’ve lost touch with their original values. Hotjar is no longer the product I signed up for, and with so many other viable alternatives on the market, I’ll be taking my business elsewhere. It’s disheartening to see them push away longtime users with such blatant disregard.

Excellent produit de ce que j'en connais.

I recently had a disappointing experience with Heap, and while their products initially appeared promising, our overall business interaction left much to be desired. Heap’s analytic tools are undeniably impressive, providing an appealing alternative to Google Analytics. However, my disappointment stems from the company’s inability to bring our deal to a satisfactory close.

The excitement initially felt about the product and relationship was overshadowed by the frustrating experience of dealing with their legal team. Despite the assurance from their sales rep. that our requirements, such as including EPHI in the agreement and clarifying their cybersecurity insurance policy, could be accommodated, the reality proved to be quite different.

We spent weeks attempting to finalize the agreement. The bottleneck, it seems, lies within Heap’s legal department. Minor changes that should have been routine became insurmountable obstacles, with no response from anyone in the company – other than the sales rep. This raised questions about the efficiency and effectiveness of their legal team and the company as a whole.

While it’s possible that our account may not have been deemed significant enough to warrant swift attention, the lack of responsiveness and the failure to confirm basic contractual requirements caused concern. Business partnerships should be based on trust, transparency, communication, and the ability to fulfill commitments. Unfortunately, Heap fell short.

For those seeking alternatives to GA, I recommend exploring Matomo and Fresh Paint. In my experience, these companies demonstrate an eagerness to work with new clients and a genuine commitment to closing deals efficiently. While Heap’s products may be enticing, potential clients should be wary of the challenges they may face during the negotiation and agreement phase.

ContentSquare's visualisation tools help to provide an additional layer of insight into customer behavior in detail that's not possible with our other analytics tools.

Content square has provided invaluable insights, allowing us to provide a better service to our customers

I've used ContentSquare for about 3 years now and I would never go back. The quality of the data and the support we get from our partners at CS is really impressive. CS lets me see what my users are actually doing, find problems, fix them, and really easily measure the impact we've had. It's my number 1 tool for making better digital experiences.

The best tool I have used at work, I use it daily and wouldn't change that for the world. The insights you can find out help in so many ways and make the working day exciting and fun.

Content Square is pretty easy and straightforward to use once you have had the training by Content Square staff. It allows us to undertake analysis that we couldn't get before with other tools and platforms. It does take quite a long time to understand the tool, and even now, I'm still learning new things, but I suppose that can be both a positive and negative thing! Some areas I'm also not confident with, but that could be because we don't need to use them every day or in my job role for example. Some of the tools can be quite fiddly to use but that also comes with the experience of using it.

The entire team at Crocs feels like we won the jackpot with our success team at Contentsquare! Not only has the product enabled significant growth and innovation for our digital commerce team, but the entire Contentsquare team is truly best in class. We're so grateful to have such a wonderful partner and we look forward to future success!

A tool we use daily to monitor customer behaviour on site. It helps us make crucial website updates, being reactive to customer behaviour.

Great platform, easy to use and understand!

ContentSquare allows you to analyze the user's journey and to identify pain points within the page. Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue. Contentsquare allows us to improve web performance thanks to ux / ui micro-optimizations. The tool's usability is perfect, and the support is always timely and effective, made by extraordinary people, and I highly recommend it.

UX Advance Analytics.
We use contentsquare from a couple of months and the analysis that permitted create a lot of insight to study and increase the User Experience

I really appreciate ContentSquare as it easily displays our user flow and journey to help us make better decisions. The heat mapping additionally helps us to understand user behavior.

Einfach zu verwendendes Tool das uns hilft mögliche Hürden für unsere Kunden in der Customer Journey zu identifizieren, Lösungsansätze zu validieren und Hypothesen zu formulieren.

Loving Contentsquare!

The service and support from our Contentsquare representatives has been fantastic. The platform is also extremely useful for diving into user experience metrics and for collecting and presenting data in a clear visual manner.