Connect Hosting Arvostelua 

61
TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

The free server that has been promised to me worked only one time ,after I shut it down (turned it off for a day) it stopped working the next day (I couldn’t start and play on the server) + the server... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Eddig nem volt gond a szerverrel. Egy Beam Mp szervert bérelek már régóta. Tökéletesen fut és mindig tudunk csatlakozni. Mostanában gondoltam mapot váltok és teszek fel néhány új modot. Viszont nem tu... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Cheap servers, Incredibly stable, Uploading mods is fast and easy, Connection is always instant. I have no issues. Something I would like to be made available would be some quick options to make mo... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

When it works it does great, when it’s not working everyone on the server is a pink sphere. And that happens more times than not. And getting in touch with customer support is pretty simple and quick... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Verkkopalveluyhtiö

Yrityksen kirjoittama

Connect Hosting delivers high-performance, low-latency servers for Minecraft, Rust, and a growing catalogue of titles. Backed by a global network, a 99.9 % uptime guarantee, and an intuitive control panel, deploying and scaling your game world takes seconds, not hours. When you need help, real humans answer 24 / 7, because customer satisfaction isn’t a slogan, it’s the core of our business. Power your community with Connect Hosting and experience hosting done right.


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

61 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,9

Kaikki arvostelut

(61)

20 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Good price, good service.

Good price, good service. If problems occur due to 3rd party software updates they are addressed within 48 hours, usually within 24.
Could be improved by keeping old version online (beamMP server). I only had one suggestion for change, and that was implemented (allow more characters for server description). Low ping, good performance

29. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

NO CUSTOMER SEVICE WHAT SO EVER!, Still ongoing as of 25/10/2023

NO CUSTOMER SEVICE WHAT SO EVER!
Screen shots of tickets and CH's Discord can be supplied to back up the below review.
I rented a midrange BeamMP server from this host, the first 2 days I could not even complete an order for the server due to Connect Hostings store page continuously crashing, had to open a ticket on their Discord, on the 3rd day I managed to order and pay for the server, it was installed and running within 10 minutes, BUT, and a big BUT at that, customer service after this point has been non existant, Server/Game Panel Tickets go un-actioned alltogether, and the Discord Ticket system has not worked in almost a week, so you join their discord Support Channel which claims 10 minute response time, 24 hours later, no response and messages completely deleted by the owner Recals, no help whatsoever. I DO NOT RECOMMEND this host, would be the worst host I have ever dealt with in the 11 years I have been running servers, I have had probably 50+ servers via 20 odd hosts over that time, and had a fair share of issues from many, but nothing like this. I even paid for an addon for the server, I have the receipt for it but the addon has still yet to be provided.
Edit: A staff member commented tho the owner, (Recals) to look into my ticket on the 23rd, he replied with "Can you send me your email" which I did, but still nothing has been done and the server is still offline, almost 10 days, They may have been good when they started up, but they, (Like many other companys), have now grown and as a result no longer can handle the work load or no longer have the care they used to have.
UPDATE: 25/10/2023
I have now requested a full refund for both products and lodged a cancellation request, I dont expect I will be seeing the refunds at all.
There has still been no action on my tickets/support requests from Recals, as it seems he is the only staff member with the perms. to fix/repair or install anything, he is also the owner. however I have had any message that discloses negative content, i.e. no action on my tickets, deleted again, only positive comments seem to remain.
I wish there was a way to upload and share all the screenshots and other evidence here for all to have access to and see.
Just a quick scroll back through Connect Hostings Discord Support channel as far as 15 months ago shows the same issues I have been having as an onging theme. makes me wonder how genuine a lot of the other reviews here are, even more so when almost half are written in a 2 day period and are all almost exactly the same.

15. lokakuuta 2023
Oma-aloitteinen arvostelu
Connect Hosting-logo

Vastaus yritykseltä Connect Hosting

Dear Evil Eyes,

Thank you for taking the time to share your feedback regarding your experience with Connect Hosting. We are genuinely sorry to hear that your interactions with our service did not meet your expectations. Our goal is always to provide top-notch customer support and efficient service.

Firstly, I'd like to address the issue of your refund. We have processed a full refund for both the server and the addon you mentioned. Should you require any proof of this transaction, please feel free to reach out to us, and we'll be more than happy to provide it.

Regarding the authenticity of our reviews, we understand your concerns. It's true that we've historically not been proactive in requesting reviews from our clients. However, we are taking steps to encourage more of our satisfied customers to share their positive experiences. We believe this will provide a more balanced view of our services. For real-time insights into the performance and uptime of our servers, we invite you and all prospective clients to visit our status page at https://status.connecthosting.net/. This page transparently showcases the reliability of our services.

As for the tickets and customer service issues you've raised, we're taking your feedback very seriously. We're happy to report that, as of now, we have no pending tickets and our customer satisfaction levels are high. Your experience has prompted us to review our processes to ensure more timely and effective responses in our Discord support channel.

Regarding your observation about the negative reviews on TrustPilot, we understand that people are more inclined to leave feedback following a negative experience. That said, we take each review seriously as an opportunity for improvement. We currently serve over 2000 clients, many of whom are satisfied with our services, and we are committed to ensuring that every single client has a positive experience.

We appreciate your honesty and the time you took to bring these issues to our attention. If there's anything more we can do to assist you, or if you have further suggestions for how we can improve, please do not hesitate to contact us.

Kind regards,

Charles Walton
Connect Hosting

Saanut 5/5 tähteä

Connect Hosting has been amazing!

Connect Hosting has been amazing!

There support is fast, reliable and amazing. Same goes for the servers, I personally have 3 minecraft servers and 2 BeamMP server and they are all amazing.

100% RECOMMEND

1. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best server hostin.

Recals is amazing, if your gonna host a server PICK CONNECT HOSTING, Amazing support and is just smooth as...

Ps. i hope randomdudw gets his family back out of recals basement.

31. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good for BeamMP

I host a BeamNG Racing series with Connect Hosting and I must say, I'm very satisfied with it. The server is simple enough to set up, runs well and they reacted quickly when I had an issue

6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Hosting Service!

Connecthosting has been great to use, and the support is wonderful. Very timely (Thank you, Recals!!!!) and proficient. I use the service for BeamMP, and the quality and speed has been great. Only one minor issue with the CE Interface not working, but that is a mod.

5. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely recommend over larger companies

Any and all servers I used were lag free. Setup was quick and easy. The smaller nature of the company meant that all queries and problems were dealt with with attention to detail meaning I got the best experience possible while also have fair prices.

5. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly Recommend! Great Owner

A extremely well managed hosting website. Great customer server, reliable and fast servers as well as options for free Minecraft and BeamMP servers.

Would highly recommend for anyone who wishes to host a server for a game

5. heinäkuuta 2022
Oma-aloitteinen arvostelu

Trustpilot-kokemus

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