Complete Prime Residential Arvostelua 

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Complete …..
Safiyya @ complete is a super helpful employee speaking as a landlord who uses Complete management company. Always responsive and always available to answer questions and problem solve. Highly recommend.

Organised, responsive and professional in my experience

solid team that makes renting out a property simple.

Had good experience in the past year, Safiyya has been very helpful, I am very impressed with her capabilities and enthusiasm, hope that will carry over to the new year.

Two of the property managers we’ve worked with over the past several years, Safiyya and Rebecca, have been excellent in managing our properties.

Realiable and responsive.

I have worked with Complete to manage my property in London for a number of years and the experience has always been very positive!

In particular Safiyya has been my property manager over the last year and has delivered excellent proactive and very responsive service. Thank you for the collaboration!

Safiyya is always very helpful and answers quickly !

Dear Safiyya,

Thank you for your kind message and your support throughout the year. I appreciate your help in managing the property.
Wishing you and your team a wonderful festive season and a happy, healthy and successful New Year.

Kind regards,
Mesbahul Islam Chowdhury

Considerate; great listener and very professional

I would highly recommend Safiyya El-Moumane as a Property Manager. She is professional, responsive, approachable and consistently demonstrates a genuine commitment to providing excellent service.

Safiyya is proactive, attentive to detail and always willing to go the extra mile to ensure that issues are addressed promptly and efficiently. Her communication is excellent, and she handles matters with care, professionalism and a positive attitude.

It is reassuring to have someone so dependable and dedicated managing the property. Safiyya is a real asset, and her efforts and commitment are genuinely appreciated. I would not hesitate to recommend her services.

When we raise ticket on fixflow and also send email, we usually dont receive solution on time. Recently, We have raised a heating water issue with bathroom shower. Their maintenance team attend issue & found faulty boiler part. But this is not been fixed and there is no follow up email we have received.
We have to take many follow up and still issue does not get resolved. Our bedroom broken glass issue is not treated important as well.

Great service. The staff is thoughtful, keeps you updated on upcoming steps ahead of time, and handles any problems right away.

My previous tenant wanted to cancel in advance the rental contract of my apartment in Fitzrovia and, very efficiently, Complete Prime Residential as my Letting Consultant, managed to advertise the property and in a very short while they organised up to six views and within a few days I had a new Tenant at better rates the the previous.
A special thank to Claudia Anani.

Very smooth process for signings, references & moving in. Chrystalla was absolutely fantastic at communicating with me every step along the way and I moved into my new property within a matter of 10 days of being accepted.
The rest of the team whom I have dealt with were all incredibly helpful and reassuring. Any concerns I have faced were resolved/reassured within a matter of hours. So far this is the smoothest and best estate agents I’ve dealt with in the several times I have moved house in my 26 years:)
Thank you again Chrystalla and the team at Prime. You are fabulous, please keep it up! <3

Chrystalla was absolutely excellent throughout the process of renting my apartment. She was extremely helpful, flexible, and always willing to assist whenever needed. She made the whole experience much easier and smoother. I truly appreciate her kindness, professionalism, and support. Highly recommended!

Very disappointing experience with Complete Residential Manchester.

We moved into Apartment 95 at Rise Park over 6 weeks ago, and several issues that were raised from the beginning are still unresolved.

The biggest issue has been the beds and mattresses. Before we moved in, the agent told us that the beds would be repaired. However, on the day we received the apartment, we discovered that one of the beds was actually broken and the damage had been covered with the mattress, so it was not immediately obvious to us.

On the first day, one of us actually hurt their back because we assumed the bed was safe and in proper condition.

The same happened with the mattresses. The damage, wear and tears had been covered, making the condition less obvious when we first moved in. The beds and mattresses were already heavily used and in poor condition, and they have continued to deteriorate to the point where they are now partly broken and unusable.

We have now been sleeping on the floor for around 40–45 days, and both my flatmate and I are experiencing back and neck pain.

The agent has been extremely poor at following up. It feels like our requests are simply not being taken seriously. Every time we contact the agent, we are told things like "I'm doing my best" or "I'm trying to get this sorted as soon as possible", but weeks have passed and there has been no actual progress.

We were eventually told that the beds had been purchased and that the supplier was unable to deliver them. I asked for the supplier's details and the purchase invoice so that I could follow it up myself, but I received no response to that request either.

Someone was eventually sent to inspect the beds and mattresses and confirmed that they needed to be replaced. That was around two weeks ago, and we are still sleeping on the floor with no clear delivery date.

There are also ongoing issues with the windows. They have a reflective coating that significantly affects visibility and reduces the amount of natural light entering the apartment.

The biggest frustration is the complete lack of proactive communication from the Manchester branch. We have personally visited their office twice and have repeatedly had to chase them ourselves just to get updates. Neither the agent nor the manager has properly followed up with us.

As tenants, we have always dealt with any requests from the landlord or agency immediately, whether financial or otherwise. Unfortunately, we haven't received the same level of responsibility or urgency in return.

After more than six weeks, we are extremely frustrated with the situation and genuinely regret choosing this agency. We expected much better property management and communication from a professional letting agency.

I would strongly recommend anyone considering renting through Complete Residential Manchester to carefully consider their experience with property management and aftercare before making a decision.

I recently resigned my lease with Complete Prime Residential and Saffiya El-Moumane and Temi Dairo have been incredibly helpful in the process. From answering my calls and emails swiftly to pointing me to the right direction for additional queries, they both ensured that the process remained smooth from start to finish!!