Surprisingly pleasant and helpful. I was sent a link from my solicitor and was well looked after by a young lady called Raj. Having to submit info to calculate tax is never the most pleasant of thin... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I appreciate I was difficult to get hold of, but your representative kept trying and was quick and efficient once we went through the process. Very happy with the service. Thank you
Seamless process. Was able to complete the form with ease and the follow-up call with Concierge Rahima was really good and detailed. Thank you.
Alicija was extremely kind and helpful in assisting me with some questions I had using Compass and put my mind at ease during a stressful time. She was calm and methodical. Makes a nice change to spea... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@compass.tech
- compass.tech
4,7
Erinomainen
199 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer support
I had a really good conversation with a customer support person - he was very helpful and jolly too! He talked me through the Return questionnaire and I was able to complete it with his support. So well done! I am very grateful.
11. marraskuuta 2024
Vastaus yritykseltä Compass
Thank you for your lovely feedback! We're thrilled to hear that you had such a positive experience with our customer support team. It's great to know that they were not only helpful but also made the process enjoyable. We'll be sure to pass on your kind words to the team member who assisted you. Thank you for choosing our service, and we’re always here if you need further support!
Vastaus yritykseltä Compass
Thank you for your review. Upon seeing your Trustpilot feedback, we immediately investigated the matter and identified that the calculation was based on an incorrect property value entered into our online portal. Once this was brought to our attention, we worked with you to correct it and promptly provided the accurate stamp duty figure.
We take pride in ensuring the accuracy of all our calculations, and we understand how important this is to our clients. While we’re glad we were able to resolve the matter, we regret that we were not given the opportunity to address this directly before the review was posted.
If you feel your concerns have now been addressed, we would greatly appreciate it if you could update your review to reflect the resolution. Thank you again for sharing your feedback – it helps us continue to improve our service.
Vastaus yritykseltä Compass
Thank you for your kind words! We're delighted to hear that you found our service quick and helpful. It was our pleasure to assist you. Thanks for choosing us!
Just another rip off, Easy money
What an absolute con this is on behalf of the solicitor's, to be charged £155 to be told that there is no stamp duty to pay? When the price of the property was below the stamp duty threshold. The solicitors Tickle Hall Cross in St.Helens had already emailed to say no stamp duty was owed yet to progress we had to pay to be told this again. Maybe this should be reported to the law society. Just another time consuming, form filling exercise that we were charged for. What a shame that these days it seems I can only do1 star reviews, this now appears to be the normal. Afer reading your reply we got the outcomes we wanted there was no stamp duties to pay. I filled in all the answers to the questions your company actually did nothing but confirm what we already knew. And then mithered for a review, if you don't like the truth then don't ask for a review.
16. elokuuta 2024
Vastaus yritykseltä Compass
Thank you for updating your review. We’re sorry to hear you feel our service added little value in your situation.
While we understand it can be frustrating to pay for a confirmation of what you already believed to be the case, our role is to ensure absolute accuracy and compliance with HMRC’s often complex SDLT regulations. This includes identifying potential liabilities like the Higher Rate for Additional Dwellings or other surcharges, which might not be immediately obvious.
We also recognise that when no SDLT is payable, it can feel as though the service was unnecessary. However, for many of our clients, receiving professional confirmation provides peace of mind and protects against future challenges, such as unexpected HMRC queries or penalties.
Regarding your comment about being asked for a review, we invite feedback from all our clients to learn and improve. We appreciate you taking the time to share your experience, as it helps us refine our communication about the purpose and value of our service. If you would like to discuss this further or share additional details, please don’t hesitate to contact us directly.
Thank you again for your feedback.
Communication with compass
Well I could not access the questionnaire on line, but in telephoning the service, it was a swift response and job done over the phone
16. lokakuuta 2024
Vastaus yritykseltä Compass
Thank you for your feedback! We’re sorry to hear that you had trouble accessing the online questionnaire, but we’re glad our team was able to assist you quickly over the phone and get everything sorted smoothly. We appreciate your patience and are here to help if you need anything further. Thank you for choosing our service!
I received personal individual Help
I received personal individual Help
The gentlemen went way above any customer service I have ever had
9. lokakuuta 2024
Vastaus yritykseltä Compass
Thank you for your feedback! We're thrilled to hear our team exceeded your expectations. If you need anything else, don't hesitate to reach out!
Professional and quick service
26. syyskuuta 2024
Vastaus yritykseltä Compass
Thank you for your feedback! We’re glad you were pleased with our professional and prompt service. If you need further assistance, feel free to get in touch!
Don’t take the risk.
Don’t take the risk.
This was a no brainer for me, yes I had to pay around £500 for this work but I have saved thousands against what the solicitor advised I would have to pay.
You wouldn’t ask a plumber to handle your electrics, so why rely solely on your solicitor for complex tax matters?
Thanks Compass
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your feedback! We're glad to hear that our service helped you save thousands. As you pointed out, it's always best to turn to the right experts for complex matters like tax. If you need any further assistance, feel free to reach out!
I can’t recommend Compass enough
My Stamp calculation reduced by nearly half! My solicitor also commented to say that in their client care letters, they state that they aren’t tax experts and wished more home buyers would take the route I did and come prepared with a tax calculation already completed.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your feedback! We're glad our SDLT calculation helped and that your solicitor appreciated your preparation. We're always here to make the process easier for home buyers. If you need any further assistance, feel free to reach out!
Quick, efficient and exactly what we needed.
We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially via our mortgage broker and he was incredibly helpful. The team took the details they needed from us and in less than 48 hours we had the document we needed to provide to our solicitor. Fabulous service and worked out what over 30 other 'tax lawyer' firms said they couldn't work out for a ridiculous fee (three times the price charged by Compass). Highly recommended.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you so much for taking the time to share your experience. We’re delighted to hear that Neil and the team were able to assist you and provide the clarity you needed. It’s our goal to deliver accurate and efficient service, and we’re glad we could help resolve the SDLT issue quickly for you.
Your kind words and recommendation mean a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out.
The best £350 i have ever spent!
The best £350 i have ever spent!
Compass calculated my SDLT and i saved £2500 based on what my solicitor had calculated from HMRC website. Thank you Compass!
I would highly recommend that everyone independently get an accurate SDLT calculation before buying their next home.
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your wonderful feedback! We’re thrilled to hear that our service helped you save £2,500 on your SDLT calculation. It’s great to know that you found value in our expertise.
We appreciate your recommendation and are always here to assist with any future needs. Wishing you all the best in your new home!
Good experience with Compass
In had some queries regarding some of the questions on the form which are not, I think, as clear as they could be. These queries were resolved quickly and easily with very helpful support from Compass.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your feedback! We’re glad we could assist you with your queries and provide the support you needed. We always strive to make the process as straightforward as possible and appreciate your input on improving the clarity of our forms.
If you have any more suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Fabian assisted my completion of the…
Fabian assisted me in my completion of the form! Thank you!!
18. syyskuuta 2024
Vastaus yritykseltä Compass
Thank you for your feedback! We’re glad to hear that Fabian was able to assist you with completing the form. Your satisfaction is our priority, and it’s great to know we could help.
If you need any further assistance, please don’t hesitate to reach out.
Good experience and service
Good experience and service. I would use this company again.
9. syyskuuta 2024
Vastaus yritykseltä Compass
Thank you for your positive feedback! We’re happy to hear you had a good experience with our service. It means a lot to us that you would choose to use our company again.
If you need any assistance in the future, we’ll be here to help!
Excellent and efficient service…
Excellent and efficient service provided from Fabian .explained everything I needed to know.
9. syyskuuta 2024
Vastaus yritykseltä Compass
Thank you for your kind words! We’re thrilled to hear that Fabian provided you with excellent and efficient service. It’s great to know that everything was clearly explained to you.
If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!
It was just to check the details about…
It was just to check the details about the house I was buying & what the solicitors already knew about me.
23. elokuuta 2024
Vastaus yritykseltä Compass
Thank you for sharing your experience! We’re glad we could assist you in verifying the details about the house you were purchasing and ensuring everything aligned with what your solicitors already had on file. This thorough review allowed us to provide you with the correct tax calculation.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Very helpful
21. elokuuta 2024
Vastaus yritykseltä Compass
Thank you so much for the review! We are glad you had a good experience.
very nice thanks
16. elokuuta 2024
Vastaus yritykseltä Compass
Thank you so much for the review! We are glad you had a good experience.
Very quick professional service
16. elokuuta 2024
Vastaus yritykseltä Compass
Thank you so much for the review! We are glad you had a good experience.
Vastaus yritykseltä Compass
Thank you so much for the review! We are glad you had a good experience.
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