Surprisingly pleasant and helpful. I was sent a link from my solicitor and was well looked after by a young lady called Raj. Having to submit info to calculate tax is never the most pleasant of thin... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I appreciate I was difficult to get hold of, but your representative kept trying and was quick and efficient once we went through the process. Very happy with the service. Thank you
Seamless process. Was able to complete the form with ease and the follow-up call with Concierge Rahima was really good and detailed. Thank you.
Alicija was extremely kind and helpful in assisting me with some questions I had using Compass and put my mind at ease during a stressful time. She was calm and methodical. Makes a nice change to spea... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@compass.tech
- compass.tech
4,7
Erinomainen
199 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
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Frexciendl
Friendly and efficient, reassuring, with a very/ good subject knowledge
15. heinäkuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We’re delighted that our team’s expertise and supportive approach helped you feel confident throughout. Your kind comments encourage us to keep delivering quality service. If you need anything in the future, we’re here to help.
Not Worth the Time, Effort, or Money
Poor experience, unfortunately. Not entirely with Compass, but with Stamp Check filtering through to Compass. I was provided an Estimate range of figures that was incorrect at best, negligent at worst. The final figure ended up being several thousands more than the quoted Estimate range. As nice as the people at Compass were, I would not recommend the service through Stamp Check. Perhaps Compass would be ok as a standalone option.
**UPDATE** Compass engaged with me beyond the experience and have provided a satisfactory outcome. As I stated originally, Compass have remained professional and were good to deal with.
7. heinäkuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We’re sorry that the Stamp Check estimate did not match our final SDLT figure. Stamp Check is an independent referral tool outside of our control, and its ranges are based on limited data. Once a case reaches Compass we carry out a full, HMRC-compliant calculation using the complete information provided. We stand by the accuracy of our work and hope you’ll consider reflecting your experience with Compass itself. If you’d like to discuss this further please contact us at support@compass.tech.
Fabian- great!
Great support, excellent service from Fabian. I just want to say a massive thank you from myself and James on assisting us with this. You have been so efficient and you seem like a lovely guy who is great at his job.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
We are so pleased Fabian’s help was just what you and James needed. It’s wonderful to hear his friendly approach and efficiency stood out. Your feedback encourages us to keep doing our best. We look forward to assisting you again soon.
Very pleasant and courteous on my phone…
Very pleasant and courteous on my phone call.
1. heinäkuuta 2025
Vastaus yritykseltä Compass
Thank you for sharing your experience. We’re glad our team made you feel comfortable and supported during your call. Our goal is to provide friendly, professional help every time. Please reach out if you need anything else.
This was my first experience of using…
This was my first experience of using Compass, a specialist agency used by my conveyancer's legal firm. I received excellent professional support from Fabian Cameron, to assist me to complete the complex process for the stamp duty tax return.
I am pleased with the way the overall process and certification outcome were managed efficiently by Compass.
24. kesäkuuta 2025
Vastaus yritykseltä Compass
Thank you for choosing Compass for your first SDLT process. We’re pleased Fabian provided the clear guidance you needed and that the certification was handled smoothly. Your feedback means a lot, and we look forward to supporting you again.
Vastaus yritykseltä Compass
Thank you for your feedback. We’re delighted you received perfect customer care. If you need anything else, please let us know.
Fabian Cameron was wonderfully helpful…
Fabian Cameron was wonderfully helpful when I had some difficulties using the Compass site.
29. toukokuuta 2025
Vastaus yritykseltä Compass
We appreciate you sharing your experience. We’re pleased Fabian could assist when you encountered difficulties on our site. Our team is always here to help ensure a smooth process. If you need further support, please let us know.
Fast and Efficient!
14. toukokuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We’re delighted our team could assist you so quickly and efficiently.
Great service in the end after chasing…
Great service in the end after chasing for a response - was slow
20. toukokuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We’re sorry for the delay in our response and appreciate your patience. We’re glad that once we began the review, we were able to provide the service you expected. If you need any further assistance, please let us know.
Very easy to complete the forms online.
Very easy to complete the forms online.
Helpful and knowledgeable staff.
19. toukokuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. I’m glad you found our online forms easy to complete and that our staff were helpful and knowledgeable. If you need assistance in the future, please let us know.
The form isn't straight forward but the…
The form isn't straight forward but the follow call maybe it much easier
13. toukokuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We know our forms can feel complex, and I’m glad our follow-up call helped clear up any confusion and made the process smoother. Our team is here to guide you through every step, so please reach out if you need anything else.
Vastaus yritykseltä Compass
Thank you for sharing your experience. I’m glad our team could assist you with clarity and professionalism. Your trust means a lot to us, and we’re here whenever you need support again.
Absolutely pleasure to deal with…
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could more than 5 stars I would! Very happy customer.
23. huhtikuuta 2025
Vastaus yritykseltä Compass
Thank you for your glowing feedback. It was a pleasure to assist you and earn your trust. I’m pleased our team looked after your best interests and delivered excellent service from the first call through to completion. Your suggestion of more than five stars truly flatters us. We look forward to supporting you again whenever you need us.
Great service
Great service, very quick and was able to speak to advisor directly who took the time to explain everything very clearly. Would absolutely use again and would recommend if you’re buying a property
25. huhtikuuta 2025
Vastaus yritykseltä Compass
Thank you for your kind words. It’s fantastic to hear you could reach one of our advisors so quickly and that they took the time to walk you through every detail. We believe clear, personal support makes all the difference when handling SDLT, so your recommendation means a great deal. We’d be delighted to assist you again on your next property purchase.
Straightforward form
The Compass form was easy to understand. Once it was completed, I listened to a reading of the form and assured the official that the points were correct.
24. huhtikuuta 2025
Vastaus yritykseltä Compass
Thank you for sharing your experience. I’m glad our team could guide you through each section of the form over the call and help you feel confident every step of the way. If you ever need assistance again, please don’t hesitate to reach out.
My solicitor used Compass for the SDLT…
My solicitor used Compass for the SDLT calculation and submission as part of purchasing a property as by their own admission they were not tax advisors.
The technology and the customer service from the team were excellent - would use again and recommend all solicitors look at this tool
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your thoughtful review. We are pleased that your solicitor found Compass a valuable support during your property purchase. Our aim is to simplify the SDLT process with reliable technology and attentive assistance. Your recommendation means a great deal to us, and we look forward to working with you again.
Excellent service
Excellent service - does what it says on the tin. Fabian was extremely helpful throughout.
10. huhtikuuta 2025
Vastaus yritykseltä Compass
Thank you for your kind feedback. We are glad you had a great experience and that Fabian was able to help so effectively. Your support means a lot to us, and we look forward to assisting you again.
Fast efficient service that provided…
Fast efficient service that provided the reassurance we required regarding an accurate stamp duty calculation to proceed with our house purchase. From initial contact to receiving the certificate Compass were a professional and friendly business, and one I would definitely recommend for peace of mind, thank you!
28. maaliskuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We are delighted that our fast, efficient service gave you the reassurance you needed during your house purchase. It means a lot to hear that you found our approach both professional and friendly. Your recommendation is greatly appreciated, and we are here for you if you need further assistance.
Vastaus yritykseltä Compass
Thank you for your positive feedback. It means a lot to us that your experience was excellent. Our team works hard to deliver quality support and clear guidance, and your kind words truly motivate us. We appreciate your trust in Compass and are here whenever you need us.
You repeatedly miscalculated the SDLT…
You repeatedly miscalculated the SDLT due in my property purchase.
It was assumed by you that your automated systems worked, so after each of 3 occasions when the errors were pointed out the subsequent output was wrong…you need to put in place a check process when adjustments are made to ensure revised documents have in fact been updated…mine weren’t and it was very frustrating to be continually told that tax was due when it wasn’t. Your apologies, whilst welcome, have no value here. I have paid for a service which has been very poorly delivered. You should consider whether it is appropriate that I should pay for that poor service. I shall leave that with you!
3. huhtikuuta 2025
Vastaus yritykseltä Compass
Thank you for your detailed feedback. I want to clarify what happened in your case. We calculated your SDLT accurately based on the information provided by you and your solicitor. When you informed us of a change in circumstances after the HMRC submission stage, we recalculated your SDLT promptly after receiving the required documentation. The only actual error occurred during the submission process when our system mistakenly re-requested a second review on the earlier draft instead of the revised version. This issue has now been fixed on our live system. We value your input and would be happy to discuss your concerns further to find a fair resolution. Please contact our team at your convenience.
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