Compare Broadband Arvostelua 4 218

I used to use Compare Broadband but after my last experience never again. I'm a disabled person and relied on them to help me to get the cheapest deal possible so that I could keep my bills low. Last time they bungled my utilities changeover and I ended up having to pay significantly more than usual and left me in a terrible financial position. I was moved from several utility companies because apparently my "file was caught somewhere in their system". Sounds totally bogus and completely lacking any responsibility.

I tried to contact someone at Compare Broadband to be only be passed around from one person to the next. The person I originally had couldn't be bothered responding to my email. They said they would call back and didn't! Anytime, I tried to speak to someone on the phone they would talk over and belittle what I was saying - trust me I was being very patient and polite!

I thought this was a good company but I was wrong - they don't care at all about fixing any mistakes, taking responsibility or doing anything for you. They're just a middle man who take a cut from signing you up to the companies in their stable. You're just a dollar sign to them. As someone who struggles with a disability I was blown away by how complicated and unhelpful they made the process and at the end of the day I was left in a financially terrible position.

I'll have to find someone else to help me from now on. Poor form Compare Broadband.

Diana was sooo helpful!! She understood what I need from broadband and really helped me get a deal that covered all my needs at a decent price. Fabulous!!!

Very excellent conversation getting lots of perfect information

Nick was great, really patient and understanding

Very satisfied with the service at Compare Broadband. Adam was very helpful and patient making the change of supplier a smooth transition

the personal interest that your employee (tim) took with my situation was exemplary. he deserves to know i was very impressed with his empathy and understanding

I was guided and advised by Adam who went out of his way to tell me my choices. He connected me with much cheaper options and advised me on how to set all the new phone accounts up. He was patient and encouraging.
I'm recommending Compare Broadband to all my friends

Just great Cameron was extremely helpful

He was great and was very patient with me. All my questions was answered.

The gentleman I spoke to at compare broadband was very knowledgeable and friendly. He was easy to talk with and explained things clearly.
Unfortunately I’ve been with dodo for 24 hours but with only 5 hours of service. I am totally underwhelmed with them.

It was great talking to a person who spoke Australian English without an accent and who understood our questions and had or found the answers.

This was perhaps the easiest change of any service I have experienced. Nice work

Natalie was very specific and most helpful in us making a choice.

the customer service was excellent. a guy named cameron powell helped me choose a wifi plan for my house. he was so helpful and answered my many questions happily. he really made it super easy and simple to understand for me as i had no idea which plan to choose and what half of it even meant. thanks so much Cameron !

The service was seamless. It made the whole process easy.

Explained to me the working of the company I went with to ensure I was fully aware of the service. Friendly and curteous.

Sean very helpful

A user friendly step by step procedure that was also quite expeditious

Sean was very patient and helpful to me on more than one occasion.
I had trouble with my AVC ID but he was able to sign me up quickly.

Helpful, patient, clear communication