Damaged goods, broken promises, and complete silence
Ordered a double egg chair from Comfy Egg with high hopes. What followed was one of the most frustrating purchasing experiences I've had.
The delivery company they use is terrible. Several days passed with no communication whatsoever, and when I eventually rang to chase, I was left on hold for the best part of an hour simply to book a delivery slot.
The chair arrived damaged. The basket weave was frayed and separating. I sent photos to Comfy Egg and, to their credit, someone called me back promptly and offered either a replacement basket or a partial refund - a reasonable response. However, when I inspected further that same evening, I discovered the frame had arrived bent. I rang back to report this additional damage and was met with nothing. No follow-up call, no replacement basket, no partial refund. Complete radio silence.
I was left to bend the frame back into position myself using a crowbar just to get the chair assembled.
To summarise: the product arrived with two separate defects, the courier is poor, and despite an initial promise of resolution, Comfy Egg did not honour either commitment made to me.
I would not recommend this company.
28. toukokuuta 2026
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