WASTE OF MONEY
WASTE OF MONEY! I've been ordering the same color lipstick for several years now, but this time I received a color that was completely different than what I'd ordered previously. It was so neutral it didn't even show up on my lips. Contacted customer service and basically got a SORRY, NO REFUNDS OR EXCHANGES. This was their response:
We completely understand that changes to a favorite product can be unexpected. We're truly sorry to hear the current formula isn't what you were hoping for. Please know that every update we make is driven by our commitment to quality, comfort, and clean ingredients—especially for the needs of women 40+.
Our current formula was designed to improve long-term hydration, reduce feathering even more, and enhance the creamy, smooth feel our customers love. That said, every lip is different—and what works beautifully for one person may feel different to another.
Due to the nature of cosmetics, we’re unable to offer returns or exchanges—but we’re incredibly grateful to have you as part of our community and appreciate your honesty. Your voice helps us do better every day







