Collegia Pension Arvostelua 

I truly enjoyed Collegia’s customer service and felt compelled to write a positive review here. The person behind the line was very patient with me and answered all of my questions. It scares me how little I knew about my pension and how little prepared I was. After the call, I felt a sense of relief knowing that I now have better control over my future.

The customer service at Collegia is phenomenal! Absolutely brilliant! Any queries are dealt with so quickly and professionally, it is such a pleasure dealing with them! A fantastic team.

I would recommend Collegia to anyone, the customer service is exceptional, I had a problem with uploading, nothing was too much trouble, all sorted with no fuss and very professionally.
Big thanks to Ric

I am very pleased and I am getting help from you quickly!! Thank you!!!

I'm really happy with their service. Had some issues with accessing my account due to wrong email address, but advisor was very helpful and pointed me to the right direction. The app is really easy to use as well!

The process to join Collegia is simple and hassle-free, the customer support team is polite and efficient. I have only just joined but I am very happy with the service so far.

The app is really simple to use and enabled me to access my funds and see how my pension is doing easily. I would definitely recommend Collegia!

I am really happy with the service so far, it is easily accessible from my iPhone. I am very happy with the app, it helps me keep an eye on my investment and is well designed and easy to use. Plus, I love how sustainability is at the core of the Collegia pension!

This is an awesome app for managing your pension contributions and pension planning more broadly! As someone who's relatively new to pension planning, I found the app extremely intuitive and helpful for demystifying the complexity of it all and helping add transparency to my investment decisions. I especially love the focus on sustainability, a matter that is really important to me!

The product looks really good: 100% insured, ESG by default, lifestyling, costing a lot less than wannabees like Penfold Pensions and Raindrop. But, unfortunately, the ethics don't extend to the terms and conditions: it appears the founders don't understand that valid UK laws have to be both reasonable and symmetrical for the client. The current terms and conditions are littered with £500 costs for this and £250 + VAT costs for that, 'which you agree to pay within 7 days'. Compare that with just about any other set of terms, e.g. AJ Bell, Aviva, Aegon, Standard Life, Scottish Widows, L&G - none of them have such a draconian and amateurish approach to the terms and conditions. The terms refer to Scheme Rules on the 'Legal' page, but they are nowhere to be found. There is also a broken link when you look at the investments and no KIID for the investment funds. Such a shame! The app, forcing you to look at what your retirement is worth all the time in materialistic detail, is also potentially annoying. The product could also be improved by following Standard Life and Scottish Widows in offering higher risk lifestyling options (not just a fixed higher risk option); de-risking starts at 20 years and 20% equities at the end of the lifestyle is arguably too low. Also, it would be nice if active management were either blended in or offered as an option (both for stock selection and for the asset allocation - maybe 20% equities in retirement suits the business cycle, maybe it doesn't, but why fix it arbitrarily to 20%?).