Cocoon Sofa Beds Arvostelua 

Excellent customer service from Ellie who really cared about me having a sofa in time for my family visit and went above and beyond to get me a loan sofa in time. My real one has arrived today (Ashley in Pacific). It fits the small living room space perfectly and I love it!

Good service, outstanding delivery and what is most important: comfortable and stylish sofa.

Quick efficient service.

Good service and good bed bit too busy to fuly try it yet

Comfortable sofa
Haven’t slept on it yet.

Service was great but I haven't used the sofa yet. As I explained at the time I didn't actually need the sofa anymore but due to unreasonable restocking charges I felt I didn't really have a choice but to keep it.

Website advertised "guaranteed" delivery by Easter. No sofa to date... was told that I needed to expressly state that I wanted it delivered before Easter at the time of purchase by email - Where this interesting fact was... I have no idea. Not impressed

Really good customer service from start to finish. We don't live near a show room so bought it blind. We needed something small to fit in our small converted garage & to manoeuvre through the small internal door.
It's of good quality & looks like a nice sturdy sofa bed. It's relatively comfortable to sit on & I'm sure over the time the seating area will become a little bit larger as the back cushions get worn in & are a little less puffy. This eats into the seating area quite a bit making it a bit short but we're going to invest in a foot stool which will help
The delivery guys were very quick & helpful, I'm glad we paid extra for them to assemble it.
All in all a good purchase & would but from again.

Cocoon Sofa Bed – George
Order place 8th January 2024; sofabed delivered on 19th March 2024

On the Cocoon website there is a very bold and clear message: 28 Day Nationwide White Glove Delivery, supported by a statement that 98% of sofa beds were delivered within 28 days.
The 28 day advert is false. If you read the small print, it’s 28 days, plus 2 days for transport, plus additional time depending on where in the UK you live. It seems that “nationwide” just means England. But not the West of England. So, I’m not sure which nation is included in the “nationwide” claim. There seems a general caveat that any address deemed remote will mean a longer delivery period. I have an Edinburgh postcode; I don’t think anyone can claim Edinburgh to be remote. My sofa was delivered 51 working days (that’s 2 months and 11 days) after I placed the order.
The response from customer services about this delay was unacceptable. Clearly, there is a standard response to blame the delivery company. I got this same response twice, over a week apart, stating that the sofa was with the delivery company and I ought to wait 7 days for them to get in touch. When I highlighted that this was the same information twice, the message from Customer Services changed – the sofa was on its way to the delivery company. Did anyone actually know where my sofa was? By providing 3 different timescales about delivery through contradictory information, it’s easy to stretch the self-imposed deadlines.
I posted something on my Instagram about the unacceptable delays and I immediately received an email from Customer Services about my post. I felt intimidated by this email and I therefore deleted my Instagram story. Cocoon then blocked me from their Instagram page so I can no longer tag Cocoon or see or comment on any of the Instagram posts. It is alarming that a company that boasts its reviews on social media would block me from commenting that my experience was unsatisfactory. At this point, I still did not have my sofa.
I finally got some straight answers from Customer Services when I made it clear that I was aware of my rights as a consumer based on the Consumer Rights Act. This was my 7th email to the Cocoon about my sofa. From this point, I “only” had to wait another 8 days.
My sofa eventually arrived but unfortunately this wasn’t the end of my dismay. Despite paying £70 for assembly and telling the delivery team the orientation I wanted the sofa to be in, they put it together the wrong way round. I was left with a sofa to dismantle and reassemble myself, which I did, but it took my about 90 minutes. They also left all the rubbish behind.
The sofa itself is not that comfy. And to turn it into a bed, I have to move it away from the wall, fold it into the bed and then move it back again. It is a nice colour though.
I should acknowledge that Customer Services did send me a free bed sheet – this arrived 3 weeks before the sofa bed did. It’s not really a true reflection of the amount of time I’ve spent worrying if I’ve wasted a huge sum of money; or the time I’ve spent sending emails asking for information; or indeed the time and effort of rebuilding my sofa. I have requested a refund of the delivery and assembly fee; I’m still waiting to get a reply. I have also emailed a similar account to this to Customer Services; I am also still awaiting a reply. It’s been 6 days.
All in all, I am bitterly disappointed and regret choosing Cocoon. I will never return to Cocoon and I strongly advise against purchasing a Cocoon sofa bed.

I decided to order an ex-display 3 seater Victoria sofa as there was a significant discount and it was the colour I wanted anyway.

The team sent me photos and also called me once I placed the order to draw my attention to a crack in the baseboard of one of the arms, just to check I was okay with it before proceeding with the purchase (I was - the crack isn't even visible, and they covered it with a sheet of MDF for free anyway).

Delivery time was reasonable and they managed to get it through the entrance vestibule into my tiny Victoria terrace with no problems.

As a sofa, the seating area is perhaps a little less deep than regular sofas once the back cushions are on - but this isn't a big deal for us. It's firm but comfy.

I sleep on it daily due to lack of space in our home and I find it perfectly comfy. It is quite firm, which I don't mind, but if you prefer a very soft mattress you might need a topper. The storage arms are genius. I fit 4 x chunky pillows, a custom Cocoon sheet, a double duvet, and a mattress protector in mine with room to spare. The mechanism to fold it out into a bed and back into a sofa is very easy and quick.

Would definitely order again.

Sofa is great
Ordering easy
Delivery time from order 10 weeks
Communication is email only.. quick response but no option to call and speak
When we were contacted re delivery date there was no flexibility on date, other than a warning it make take approx 8 weeks to reschedule
Delivery is kerbside only unless an additional £85 charge option

The product is good and the upholstery is of high quality. It is easy to use.
However there was a mistake concerning the delivery address which led to a lot of phone calls and discussions. This was eventually resolved satisfactorily and the delivery itself went smoothly.

The sofa bed is comfy, good quality

Love the colour
Love the style
storage for bedding in arms
Not so comfy as a bed
Bought matress topper some improvement

My first experience,I had never bought anything online, so I took a risk and I loved it,I received good service,they were honest and I will recommend them.
Thank you

We are very happy with our new sofabed. After searching for weeks online and only finding very expensive sofa beds that were not much more than a glorified folding camp bed, a recommendation from a family member led us to Cocoon. We were looking for something that we could pull out in seconds and that would be comfortable and durable for visiting grandparents to spend time with our children. Big tick on both fronts. It's compact and stylish in our spare room and now we feel confident to host anybody at the drop of a hat, knowing they'll have a good night's sleep. Delivery was even earlier than we expected and the gentlemen who came to put it together were extremely friendly and professional. They were in and out within ten minutes, leaving us with useful instructions for storage and best practice on usage. Couldn't be happier. Have already recommended to a friend of a friend who has put her order in.

This is a really comfortable sofa and bed. The quality is high and materials good. The delivery guys were on time and respectful.
Really pleased with our purchase

The sofa is super firm and comfy as a sofa and as a bed. The bed is very quick and easy to set up.