Cocoon Sofa Beds Arvostelua 

Early delivery on our beautiful new sofa chair. It looks wonderful!... just what we wanted! So happy with our choice. Great decision to purchase this versatile piece of furniture. So many fabrics to choose from and very helpful staff. First rate communication through the whole process.

I brought a returned bed to reduce the delivery lead time but it still took 2 months to deliver & after getting back from my long Spanish Autum break i found out that the fixtures were not correct and the slotting of the two sofa elements results in one or other being 1 cm off the floor. Quality of delivery and set up needs to match the excellent quality of the sofa itself.

Prefer firmer beds like this one. This was very firm, maybe too firm for a chair. Narrow too, ideal for me but could be a little wider for larger sizes.

Am very happy with my purchase of the sofa bed

Quick delivery and good quality materials. Appreciated the swatch book loan idea - really sustainable! Loved it!

The sofa bed is lovely but until we have had a chance to see how it performs and lasts we cannot comment to these silly requests for comment so soon after it has been purchased.

My experience was very prompt, and easy to return. I hope to purchase from you once I have made my decision.

Guest has slept on it, they said it was fine

Our new sofa bed is beautiful and works brilliantly as a sofa. Most sofa beds can say this but this one is also a fantastic bed! Really well-built, arrived earlier than expected. Really happy with it!

I wouldn’t go so far as to not recommend a Cocoon sofa bed. It is comfortable and looks good.
They lost three stars due to their pitiful service which consisted mainly of broken promises and delayed delivery.
I ordered a sofa 17th May so my planned visitors arriving 10th July would have somewhere comfortable to sleep. This, I thought, would give adequate time according to Cocoon’s 28 working day delivery plus a few days’ contingency (I also mentioned it in the order as they advised).
My visitors came and went.
The first attempted delivery of the sofa bed was on 26th July (van broke down), followed by another attempted delivery on 2nd August, this time the sofa bed arrived damaged and had to be returned.
I finally received the sofa bed on 18th October (111 working days for those counting) - a whole 5 months after ordering and way beyond the initial estimated delivery of 18th June, then 8th July, then 18th July etc. etc…..
Yes – Cocoon repaid me £75 as I had to buy an air bed for my guests, but this was only after they wanted me to pay £148 for the privilege of them loaning me a sofa bed. A sofa bed I wouldn’t have needed if they had honoured their original delivery schedule.

Sorted out an issues we had quickly. Thankyou

The chair bed I bought is perfect for the space and all went well with the delivery (which was to my loft room so not straightforward)

Cocoon gave zero response to emails sent, took way too long to deliver a somewhat standard sofa bed

I really love my product, I ordered the Charlie Sofa in the Now or Never colour of the new teddy bear material. I went to the showroom to decide, and Craig was really helpful at showing and demonstrating all the products. As per other reviews, the wait time is long, however this was clearly communicated from the beginning and I got frequent updates. Thanks cocoon!

It's been a delight from the beginning to the point of delivery and assembly. It was daunting to order something like this online without actually seeing it but I have absolutely no regret!!!
The major highlights for us were-
1) ease of ordering
2) communication from company
3) zero delays right from the start, the date that an action was promised, it was done by that day
4) ease of tracking
5) very pleasant and lovely gentleman Connor and Mason that came to deliver the product and assembled it super quickly, left our apartment neat and tidy, took away all the rubbish and were very nice to chat to. Showed us how it all worked. Communicated well about their time of arrival as well.
6) finally the sofabed- we bought the Ashley corner sofa bed cherry micro weave. It's absolutely stunning!!!! So easy to assemble and disassemble. Looks beautiful and is extremely comfortable.

It was great being able to see and feel the colours and fabrics for all the multiple choices. The choices available are comprehensive. Great idea to borrow and return the swatch book which was quick easy and free to return.

Terrible customer service with initial order and then return.
Ordered one in May and, despite numerous contact attempts, finally delivered late. Found to be damaged and poor quality so asked for a return via a 'ticket' system. Return collected 5th July. Refund due within 21 days (according to Cocoon's own policy - 15 working days). Now on 46 days waiting (27 working days) and, despite calling most days and emailing every other day. No response still. Customer Service always say they'll chase it and message me back straight away. That's never happened once!
In total, around 70 phone calls made, 15 emails, 2 online chats and 2 'tickets'. Still no response.
Refund delay is now costing credit card interest at the full rate too!
Made contact with FCA and Trading Standards as last resort. Suddenly, refund processed.
I would rate this as one of the worst customer service experiences I have had.

Order from Cocoon Sofa Beds IF you want to play a game of “will my sofa ever arrive”?

Today is our 75th working day since the purchase that apparently had a worthless 28 day delivery guarantee.

Many excuses have been given (e.g. new delivery partner, the sofa bed is in the warehouse, we are continually promised delivery “next week” because something unforeseen has appeared, etc). But none of these excuses are the responsibility of the customer!

I’ve been on the edge of asking for a full refund for many days. My patience will run out very soon.

Order number: 14571

Edit 1 [Clarification after Cocoon Response]: the factory holidays in August started 55 days after our purchase date and therefore didn't affect the failure to deliver within 28 days