Cocoon Sofa Beds Arvostelua 

The service from this company is EXCEPTIONAL and I couldn't be happier with my Cocoon sofa bed. We have a very tight turn in our staircase to our loft conversion and panicked when it would not initially go up. We got on a video call to Craig who talked me through how to disconnect one part (2 screws) and then it was super easy to get upstairs and put together (they even offered to come out if I couldn't do this). Laura was great to chat with when we visited at the NEC and gave great balanced advice. It is very comfortable (kingsize bed!) and holds shape brilliantly. It is so easy to convert that my kids do it. Ashley model is compact and comfortable. I would recommend to anyone thinking about purchasing, you won't regret it!

It was a really good showroom experience!
It was really helpful to be able to see and the different sofas and fabrics. Seeing all of this in person and seeing how it feels to sit on them helped us make our decision.

I did my homework and chose Cocoon as it looked to be perfect for regular use. I did have to wait a while for it to be ready for delivery as I ordered it during the January sale so production was busier. However great delivery team, i was kept in the loop throughout the manufacturing process and I was given a demonstration on arrival. It is a lovely sofa bed comfortable as a sofa and a bed (slightly on the firm side) Would recommend thank you Cocoon

We made an appointment with Craig at the Emsworth showroom. What a delight he was, very thorough in demonstrating the workings of the sofa beds. We actually really enjoyed it, he was clear and made it fun - we will be ordering our sofabed, very clever product. Many Thanks Craig.
Karen & Graham.

I was recommended by a friend to use this company and I’m not disappointed. I ordered the refundable swatch book which was worth it,it was really helpful to see all the options,it arrived quickly and even came with a little teabag to sit and relax with whilst choosing my colour. Customer service was great and although I had to wait 2 months for my sofabed to arrive,it was worth the wait. Communication was great throughout and the delivery was on time and the guys who delivered the sofa were super quick and really friendly. The sofa is great quickly,I’m yet to sleep on it but it’s comfy to relax on,overall I’m happy with my purchase.

Great service. Great sofas. Visited today .

This may seem a strange review but it’s the truth. Sometimes errors occur which cause disruption to our lives and when my Cocoon sofa arrived 2 weeks ago and was the wrong size, I questioned if I had chosen the right company. But my instincts told me I had.
As soon as the error was acknowledged, Michael contacted me personally not only with a heartfelt and genuine apology, he was transparent about where the error had occurred. It was merely human error which had caused a chain reaction to my order.
That day, his apology was followed by compensation for the disruption and my time and he assured me that he would oversee the making of my sofa as a priority and delivery within a very short turnaround.
It is not often that I am touched by a customer service experience, as we are not as focused on communication as we once were, but this led me to feel heard, understood and appreciated that companies exist that really give 💯, even when things go wrong.
Apart from this, my sofa is absolutely what I had hoped for, made bespoke for my home. I highly recommend Cocoon for their service, workmanship and ingenuity with their clever designs that are the best sofa beds I’ve seen of experienced! ☺️

I ordered a sofabed in January 2025. I had an email asking me to share my experience of the sofabed on the 10th Feb. I'd love to share my experience of a 'snuggly movie night' and perhaps win the cost of my sofabed. Unfortunately, as of the 25th March 2025, it hasn't been delivered. So, no photos or videos and no sofabed. But you do have my money!
I've emailed your contact address.

Cocoon were quick to respond and offered a generous and fulsome apology. My sofabed is scheduled for delivery and I look forward to a 'snuggly movie night' Thank you for your response.

Other companies could learn a thing or two from Cocoon. Laura in customer support was incredibly helpful and professional and responded very quickly to my enquiries. The samples came quickly, the updates regarding the progress of the order were frequent and appreciated and the sofabed looks beautiful. Pete and Sal from Empire Deliveries were professional and put the sofabed together quickly and efficiently and showed us how it worked. Excellent experience from start to finish.

Excellent visit to the cocoon showroom. Very impressed with the product design and sustainability. The customer service was outstanding, big shout out to Claire! Many thanks

Brilliant visit to cocoon- Claire was incredibly helpful and engaging. The products are easy to assemble and brilliantly designed

Quick service

Terrible customer service, all they have been saying to me for nearly a month is that they are short staffed and changing their systems so cannot come back. A bit ridiculous especially when they have time to say sorry but not invest that time in addressing your questions and queries !

Avoid. Happy to take your money, keep you in the dark about deliveries, when you call it goes to someone’s mobile phone, not a call centre. Then out the blue you get a cheerful upbeat email saying “You will be pleased to hear our Christmas sale was such a success that it’s resulted in a back log and your sofa is going to be delayed by 4 more weeks”. Just take your money to a legitimate company not this shambles.

We needed a sofa bed for an area in the house to allow for guests to have somewhere to sleep when visiting. We found Cocoon online and felt that the way they had approached the mattress looked comfortable, whilst also not compromising on the sofa. We ordered the Charlotte Three Seater in Micro Weave Royal Blue, and we have found it to be excellent. It's the most comfortable sofa bed I have slept on (we added a mattress topper for extra comfort, when in bed mode. This topper can be stored in the sofa when in sofa mode) and we have had many compliments from guests who also found it to be very comfortable. It is also a very comfortable sofa - it's rare to find a sofabed that functions well as both, usually either the sofa or the bed is compromised, but not so with this Cocoon. We've had the sofa bed for 3 months now, and we use it often. It's very easy to open up to a bed, and put away again for a sofa. So happy with it in fact that last month we bought another one (went for Yellow this time) to go into the garden office, so that the office has a comfy area to sit, and will also provide another area for guests to sleep. The new one hasn't arrived yet, but we are expecting it to be as great as our other one. I do feel that they are good value for money, but worth pointing out that we bought both when in the sale. At time of writing, the sale is still on, so worth a look if you in the market for one.

I took the opportunity to book a virtual appointment to see the sofa beds online and most importantly how they worked. I live in Scotland therefore a visit to the showroom would be a challenge. The set up of a virtual appointment is ideal.

Staff were very helpful and knowledgeable. I was able to stand in the room where the sofa bed will be located and staff gave me some options that would fit perfectly well. This helped me decide the sofa bed which will be a best fit for the room.

Excellent service from the staff. Thank you.

I called Cocoon for help with an unsightly stain on my 4 year old sofa bed. The MD himself contacted me via video chat and suggested a fix, which worked! Excellent service. I am also very pleased with the sofa bed which, unusually for sofa beds, is very comfortable and practical both as a sofa AND a bed.

Its august 24, i purchase this two seater it have not made 12 months but 6/month and problems i called customer service to highlight what's happening to the sofa bed, squeaking both left side and right side some time you think the spring will come out from where it sits, the backrest keep getting a line across when you opening after sleeping my weight is 180-lb not big and fat but slim,i called the company twice expecting someone to call me back am still waiting on this phone call the service is very poor,i paid £1800 for this... that's quite a lot of money for a 2 seater.
the accountant made sure to call for there money but to get a service from them is a pain in the butt.
will never recommend this to anyone to buy.

I initially found this sofa bed to be firm but comfortable for its function. However, after just a year of use, the structural design proved to be flawed—the wooden frame snapped at the edge of the metal hinge, making the bed completely unusable.

I reached out to Cocoon, providing my order number and noting that the product was still within warranty, but I have received no response whatsoever. A better customer service experience could have salvaged my opinion of this product, but as it stands, I cannot recommend it. Disappointing quality and lack of support.

I have had this sofa for since 2021. This is the second time I leave a review. As far as I can tell, my first review was removed. I cannot explain why. This is a honest review. I am not angry with them, but I simply wouldn't purchase this product again. I also wouldn't want to recommend to anyone. Why? It looks, good and it was very comfortable. However, after using the sofabed for a while the back rest completely bent and not it isn't comfortable to sleep on it anymore. When I asked to replace that part alone, I was given with a quote of around £400. This just isn't right. For something that cost that much I would expect it to last longer and REMAIN comfortable. It did not and the quality over time deteriorate hugely rendering the bed unfir for use.