Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’ve had a great experience with CO2 You. They’re always really responsive and helpful whenever I have any questions about my subscription or deliveries, and everything has been very easy to man... Näytä lisää
CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Näytä lisää
It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0203 0265698
- refill@co2you.com
- co2you.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Just started using them
Just started using them, has my second delivery all good excellent service so far.

Vastaus yritykseltä CO2 YOU
Excellence personified
Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

Vastaus yritykseltä CO2 YOU
Gaslighting instead of customer service
Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.
After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.
I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

Vastaus yritykseltä CO2 YOU
Really good customer service
Really good customer service - helpful and knowledgeable.

Vastaus yritykseltä CO2 YOU
Great customer service
Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

Vastaus yritykseltä CO2 YOU
Really prompt and helpful customer…
Really prompt and helpful customer service. Very impressive.

Vastaus yritykseltä CO2 YOU
Customer service is a 10/10
Customer service is a 10/10. Product is a 10. Small, independent and local is win.
Thought I had issues with the gas cylinders itself, which they informed me on what to check (gas bottles being x weight + seals of machine). Turns out the seals of the bottles had gone missing.
The fact they reached out to find out why I was not satisfied is good CX.

Vastaus yritykseltä CO2 YOU
Great service from CO2
I have been ordering from CO2 now for well over 2 years and the service has been impeccable, even when I have asked for my order to be delayed by a month, as I am alone and had not finished all my cylinders, they were very understanding, great service to my door.

Vastaus yritykseltä CO2 YOU
Always so quick and pleasant to deal…
Always so quick and pleasant to deal with!

Vastaus yritykseltä CO2 YOU
Good price there delivery people hit…
Good price there delivery people hit and miss due on 1 day get it 3 days later

Vastaus yritykseltä CO2 YOU
Perfect suppliers of CO2!
Perfect suppliers. Never a problem. Customer service are always super helpful too.

Vastaus yritykseltä CO2 YOU
Great customer service
Any problems are fixed in a timely, friendly way. Great customer service is important, and CO2 YOU's customer service is great.

Vastaus yritykseltä CO2 YOU
CO2 exchange
Exchange of canisters was, as usual, smooth and hassle free so I am very satisfied with the service I received .

Vastaus yritykseltä CO2 YOU
Great service
Great service . On time and the options to vary delivery dates . More than happy

Vastaus yritykseltä CO2 YOU
Brilliant
The communications are always super friendly, responsive and helpful. The product is fantastic, too. So pleased we found them.

Vastaus yritykseltä CO2 YOU
Great CO2 refill option
Great CO2 refill option, eco friendly and swift ordering. And swift and friendly customer support service.

Vastaus yritykseltä CO2 YOU
Excellent service
Excellent service, customer support and communications.
Delivery brilliant
Would highly recommend

Vastaus yritykseltä CO2 YOU
Excellent door to door delivery service…Door to door and no hassle
Excellent door to door delivery service at the same price as its main competitor. Great value!

Vastaus yritykseltä CO2 YOU
So quick and easy to set up and…
So quick and easy to set up and reorder. Very quick delivery too!!

Vastaus yritykseltä CO2 YOU
Very easy
Very easy, very flexible with good responsive customer service

Vastaus yritykseltä CO2 YOU
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