I bought a pair each for me and my husband about 2 years ago. We(both) absolutely loved our slides, and have now worn them out!!!! Thats the 3 star rating I have just received our new ones!!!... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Scam. Pretend to be a UK based company - renting some box room for formality in London on anothers company name. Actual company based in China. Received shoes aka Temu quality crap and requested to h... Näytä lisää
Yritys on vastannut
These are a scam. Products are rubbish. Returns are prohibitively expensive to China or US. Then they offer you another pair if you just pay for shipping. Avoid. Update: my money has now been refu... Näytä lisää
Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Clouds Slides! As comfort enthusiasts who believe that footwear should be both functional and luxurious, we created Clouds Slides to revolutionize the way you experience daily comfort. Tired of choosing between style and comfort, we developed our signature cloud-like technology that molds perfectly to your feet, delivering a personalized walking experience that feels like floating on air. At Clouds Slides, our mission is to provide comfort seekers with high-quality, innovative footwear that not only supports your lifestyle but transforms every step into pure bliss. We believe your slides should be as exceptional as your comfort needs, which is why we've crafted our viral Cloud Slides collection alongside Cloud Sandals, Sneakers, and Cozy Fur Slippers in multiple stunning colors. Whether you're relaxing at home, hitting the gym, or stepping out in style, our versatile collection adapts to your lifestyle while maintaining that signature cloud-like comfort. Join thousands of satisfied customers who have discovered the ultimate in comfort footwear and experience why Clouds Slides has become the go-to choice for those who refuse to compromise on quality and style. Thank you for choosing Clouds Slides - where innovation meets relaxation!
Yhteystiedot
71-75 Shelton St, WC2H 9UB, London, Yhdistynyt kuningaskunta
- support@cloudsslides.co.uk
- cloudsslides.co.uk
On vastannut 47 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Will not issue a return/refund
Despite saying on their website they’ll issue a return they refuse to issue me a return. The shoes are super cheap/low quality and super clunky—they look like clown shoes. Told me they’d give me 75% off on another item, I told them I didn’t want to spend more money on another item. Then they said they’d ship me another pair of shoes free. I said I didn’t want another pair of shoes but to just return the poor quality ones I originally bought. And they still refuse to issue a refund.
Had an issue with my order and emailed…
Had an issue with my order and emailed customer service . They responded quickly and sorted the issue for me and refunded part as a gesture of goodwill.
Do not buy from this company
Do not buy from this company. They ship cheap, faulty goods from China. I am still chasing for a refund. I have sent 60 emails…replies are AI! I am now asking my bank to investigate…This is false advertising! The slippers were faulty and actually dangerous to wear! I wish I had read the reviews here before throwing £46 away!
Do not buy from this company
Do not buy from this company. Their slippers are poor quality and they purport to come from an address in London but this is a CHINESE set-up and it’s not good. The website is completely misleading.
I wish I’d looked on trust pilot first 🙄
I wish I had checked Trust Pilot before…
I wish I had checked Trust Pilot before I ordered. I placed an order on 5th September and for 3 weeks they sat in China despite stating express delivery. They arrived in the UK a week ago and the order status shows multiple deliveries on dates and times when I was home. No courier note left and nobody is replying to the support email address. I eventually found that they were left at the Royal Mail delivery office and that the multiple missed deliveries were fake. I have finally received size 40-41 slippers when I order size 37-38. I have emailed the company multiple times to see how to return them as no information is in the package. I eventually got an address in China and the US and told to post them with tracking and only on receipt will I receive a refund. Unfortunately the postage cost is the same cost of the slippers. I have requested a shipping label and am now being ignored. Reading other reviews the company consistently sends out the wrong size and then refuses to refund or just ignores the request.
Lovely quality just as shown
Was sent the incorrect item
Was sent the incorrect item. I am now being totally ignored about how to proceed. Can’t contact anybody to get a refund
SCAM SCAM SCAM
SCAM SCAM SCAM please di not buy from this company...I've been waiting 9wks for a pair of slippers. Thankfully I paid via PayPal who gave me a refund.
I wish I'd have seen these reviews…
I wish I'd have seen these reviews before buying. I saw plenty of positive reviews on the webiste, I didn't expect them to be so brazen with the false advertising. The product I received was nothing like the version online, cheap knock off versions and they refuse to refund unless you pay to send it back to them in America or China (I'm from the UK). Do not buy!
Do not order from this company…
I ordered some sandals that never arrived & I emailed to let them know asking for them to be sent or a refund. I had a response initially saying they would look into it since then I have heard nothing & not had a refund or my sandals. I would say don't use them they do not seem to be reputable. I am unhappy to have been taken advantage.
Unable to return
Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return was to Iowa or China, both ridiculously expensive. I pointed out it was their mistake then I was offered another pair 'just pay the shipping costs' which I have declined. I don't have the energy to argue any more, so I will simply take a hit on these and give them away. I wish I'd read other TrustPilot reviews before I ordered - that's a lesson learned!
Do not buy from this company
Do not buy from this company. Bought size 6 slippers for my husband they came size 9. These are slippers from Temu. When I emailed the company saying I wanted a refund I was told until they receive them I wouldn’t get a refund. I was given an American address and Chinese address to return them and postage was at my expense. Until they received them I wouldn’t get a refund. Absolutely scam site. I’m totally disgusted.
Do not buy from them
If I could give minus stars it would be more appropriate. Shocking service, cheap tacky items which are completely unlike the website description. I am still battling for a refund a month after paying to return the items to China!
My next step is reporting to Trading Standards and seeking support from my credit card provider.
Absolutely diabolical, very stressful experience
They lied about return policy online
They lied about return policy online, you have to pay return shipping. Also, they make it hard to find out how to contact customer service. Their sizing info was also wrong.
If I could give no stars I would
If I could give no stars I would, this company is not in the UK despite its name I ordered 2 pairs of trainers in a size 8.5, they both came up smaller than a size 8! More like a size 7, so I wanted to return, but I could only return to the US or China as the 'UK address is no longer in use' which would have cost me approximately the price of one pair of trainers! I don't trust them to return both and get compensated so basically have lost £56
AVOID, AVOID AVOID…
Having previously ordered from Cloud slides and been happy, I ordered three more pairs. This is where they showed themselves to be a scam company.
They sent me the sandals but in the wrong size, when I asked to return them they tried to charge me £28.99 postage. When I said they shouldn't be charging me for their mistake, they said I could keep the wrong sized sandals ( very useful, not!) and just pay for the replacements to be sent out, again £28.99 and they only wanted to send me two pairs. Finally got a refund but no where near the cost I had paid. I don't usually leave bad reviews, but this company is a disgrace.
No item received. No refund either.
Ordered an item on the 6th of August. Haven’t received my item. I have emailed the company 4 times and the situation has still not been resolved. Would never recommend or order from here again.
Over priced
Over priced, ill fitting and seems to be a scam. I need my money back but seems that is made as difficult as possible. Perhaps the ombudsman can help.
Fake items …
Do not buy from this company fake items took forever to arrive no email confirmation , paid £26. 99 for some vionic flip flops fake they weren't even worth a pound , don't get ripped off by this company like I did
Tricksters
Tricksters. Do not buy from this company.
Goods were not the same as advertised. Goods didn’t fit. Refunds “policy” doesn’t work as they avoid refunding despite the goods being returned (by tracked Royal Mail postage) to the returns address supplied. Expect to be robbed.
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