Zero recommendable.
Zero recommendable.
After making a reservation through a third party I contacted the hotel concerning room location.
They made me beliebe several times they could not find/locate and whatever my reservation. I should provide a "booking number", which I did not have since I booked not directly with the hotel.
It followed nonsense chatter. As I asked why they do not simply look my name they got back to me with a stupid GDPR camouflage instead of solving the problem.
Finally when I said I will cancel free of charge as they failed to confirm any reservation for me, they turned around and denied having said, they would not have a reservation for me.
Well saying that do not find a reservation is definitely equal to not holding a reservation. Anything else is just stupid crap...
Never had such a nonsense and totally unnecessary experience with a hotel in my life.
Zero guest and service awareness. But annoying the guest for apparently no reason is what they could...