Clearly.co.nz Arvostelua 

I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtful and thinking of your customers. Well done, will order some more again.

I have been ordering off clearly for a number of years. I would order then get a delivery about 3 or 4 times a year.
I put an order through on the 24th of November 2025 for a 3 month order which is what I would normally do. Then on the 24 th of December I saw another order go through for the same amount. I called immediately and said I did not put it through. They said too late and that it was a subscription which is not true. It didn’t even leave Australia until 3 or 4 days later so they could have cancelled. I feel this is a scam especially as it is on the 24th of December. The fact that they did not cancel was a red flag for me. Don’t order from these people.

Expected delivery date at the time of purchase was 8th Dec. I got the delivery on 18th Dec. there was no communication that delivery has been delayed for some reason.

Nevertheless the products is the good condition. Thank you.

Back on track! I asked to straighten up a few details with my subscription using online help and received just that. Going on another year and I look forward to many more!

Very quick delivery, great price and product

Fast and reliable shipping. The most affordable option I’ve been able to find for my contact lenses being someone with astigmatism and a strong prescription. I highly recommend for anyone that’s interested in purchasing contact lenses online

Super fast delivery great service

Super fast shipping and great customer service. Thank you!

Great quick service with Clearly. Little vague of jelly bags was cute!

The agent Claire was very helpful in addressing my questions and resolving my issue.

Great service and communication, easy to order, very happy with the experience!

Super fast delivery and even came with a wee gift. Thank you!

I want to express my appreciation for the exceptional assistance I received from Claire. Claire was incredibly friendly and knowledgeable, and she patiently helped me resolve my issues. I particularly appreciate her willingness to restart the process after I made a few mistakes. Thanks to Claire, my issues were resolved quickly and smoothly.

I have been using and recommending this company for nearly 15 years, however something has gone sadly wrong. The first pair of glasses I ordered turned out to be no longer in stock a week or so later, although I had obviously already paid for them. I then ordered a replacement pair and paid for those as well before getting a refund. I did not receive a final invoice for the second pair of glasses which led to a never ending string of emails to Customer Service which appeared to be generated either by AI or people who struggled to understand English. When I was finally sent the invoice it did not contain prescription details. When I asked them for these details to confirm my order they said they needed details of my insurance company first and claimed the information was private. Email after email in broken English. What an insult!

Hi there, I ordered 30 pack dailies of contact lenses. These arrived today and unfortunately I am unable to identify which are for the right or left eye? There is a box to tick at the side but notjing has been ticked in there. After opening them, nothing is different to help me identify. Please help!

Great price for contacts and my order was processed exceptionally quickly! They arrived the morning of the second day. Lovely little sweet treat in there too :)

Big messs about my order, staff confused and lost about stock and booking delivery

I have been ordering my glasses from Clearly for a few years now. The range is great, it's so easy to order online. If I have to contact their customer service team, things are sorted out really quickly. Glasses are to me within a fortnight and if anything isn't right, the return process is really easy.