Cityrooms Arvostelua 

Annulation en dernière minute une fois le paiement réalisé. Aucune anticipation avec le client.
Je déconseille ce gestionnaire.

They are a scam company. They will take money from you by making false charges and sending emails of bills non stop.they are a scam do not get any properties with them. The amount of stress these people gave me when I was moving out . They did let me go because they didn’t find another tenant and forced me to pay 2 months rent and bills and I have moved out long time ago. 🙏🏽trust me you will regret joining city rooms. Good luck

Absolute worst letting agency I've ever encountered. Do not care at all about the impact they have on people. Taking deposits for places not available, properties having no water, electricity and little to no support leaving people stranded. Mostly fake ads to lure people in, take their money then they're trapped until they find you some alternative. Taking advantage of how desperate tenants in london can get

One of the worst experiences I have ever had with a letting agency in London. I would never rent through this company again, and I am writing this review in the hope that other tenants do not have to go through the same experience.

Urgent maintenance is extremely slow. According to the tenancy agreement, issues involving water are considered urgent and should be dealt with within one day. We were left 5–6 days without hot water because the boiler was not working. When we asked for compensation for this, we received no meaningful response. However, when it comes to paying rent or any other charges, they are very quick to respond.

My experience with ending my tenancy was even worse. I was told that my contract was being renewed and, after informing them that I wanted to leave, they said they would help me find a replacement tenant. I sent them the contact details of 7–8 potential tenants. Many of them received no response from the agency.

Two people who were interested even spoke to the agency and paid a holding deposit, only to subsequently be told by the agency that they could not take the room. After that, I continued sending potential tenants, but again there was little or no response.

Eventually, after repeatedly chasing them, I was told that they had found someone who would move into the room within two days and that I would receive the money owed to me once the new tenant moved in. Two days later, I was told it would be the following week. The following week, I was told it would be the week after that. In the end, the new tenant moved in only when my tenancy had already ended, meaning I received no compensation for the period I had been led to believe would be covered.

The whole process was extremely frustrating and, in my experience, completely unacceptable. I felt that once they had my money, my situation was simply not a priority.

I strongly recommend looking for another letting agency. Think twice before signing a contract with this company. My experience was that they failed to communicate properly, did not follow through on what they told me, and made an already stressful situation considerably worse.

If you are considering renting with them, I would seriously recommend reading the reviews carefully and considering other options first.

It was so easy working with City Rooms. Pablo was great and he helped me throughout the process. 10/10 would recommend

Pablo - Your are just amazing!! Highly recommended, Thank you so much. I really liked the room, even though a small, I feel it’s very pretty thank you so much for all your support. This wouldn’t have been possible without you. I have also got introduced to a new flatmate and they are really very nice and friendly and they are from India as well. Really liked the company.

Such a disgraceful company.
They assigned an agent who “will” contact you, you keep chasing and chasing, and they kept saying “will” contact you. And you called that person, that person kept HUNG UP the line. Wondering if they were discriminating against people and that’s how they picking on people???

They are an absolutely unprofessional agency. Please do not sign anything with them before you ask them for the HMO license. They are abusing the HMO licenses because people new to the country don't know their renters rights. By law, you should be able to get the HMO license which clearly states how the property is supposed to look and run. As a tenant, you have rights, and for the longest time, they took advantage of people, because tenants don't know their rights. If I can give them 0, I will give them. Be carefully how you mind your tenancy, money, and what you sign. Always ask for the HMO license. The HMO license may say the property is to be rented to maximum 3 people, but they will rented to more. As someone, who rented from them for many years, and never defaulted on rent or bills, they are just simply not trustworthy. They manage lots of properties around London, and they are very good at bullsxxitting. Your money are really valuable to you, do not give it to them just because they seem nice. Many people have issues with them, the overall reviews on Google/ Tripadviser is enough to paint you a picture. Be mindful, be careful.

The most serious incident was a fire in one of the bathrooms while nobody was at the property. City Rooms’ first response was to accuse the tenants of leaving a device plugged in, despite there being no wall socket in the bathroom for anything to have been plugged into. The fire was ultimately caused by a faulty extractor fan, which we had reported to City Rooms a week before the fire occurred.

Afterwards, one of only two bathrooms in a five-bedroom property was completely unusable for three weeks. The house was covered in soot, yet we received no compensation and barely any meaningful response regarding professional cleaning or the replacement of damaged fixtures. We were simply expected to live with the consequences of a fire linked to an issue we had already reported.

This lack of basic property management extended to smaller issues as well. An unmounted mirror left behind by a previous tenant was leaning against the wall in my bedroom. City Rooms said they could not mount it, so I asked for it to be removed. They agreed, but when I moved out six months later, it was still sitting in exactly the same place.

Their utility billing was also inconsistent and opaque. Bills were sometimes issued monthly and sometimes every two months, with little clarity. During the month of the fire, when most tenants were not even living at the property, we received the largest utility bill of our tenancy. We submitted meter readings and were given written confirmation that a revised bill would be provided, but it never arrived.

Finally, I used Reposit instead of a traditional deposit. When I moved out, City Rooms submitted a claim for £89 without informing me. I had to gather and submit evidence myself to dispute it. After reviewing the evidence, Reposit rejected the claim and charged me nothing, which says everything about how justified the proposed charge was.

This was not a single administrative mistake. It was a repeated pattern of ignored maintenance reports, baseless accusations, poor communication, unexplained charges and attempts to make tenants responsible for failures in the management of the property.

I would strongly advise prospective tenants to avoid City Rooms. Anyone who does rent through them should document everything, keep every email, photograph every issue and challenge every charge.

I’ve had the worst experience of any place I’ve lived in London. I stayed for a two months before all the problems started. The en suite was out of order for two months and when the repair man came for him to then not only leave my toilet off the wall but also leave a mess on my work desk. I promise you stay away from this agency at all costs

I am so disappointed in this company, I think I have to move out. Here is the situation. I was told that I would be living with two other females. Turns out, on of them was a couple, so instead of living in a three-bed house, it is a four-person house. This is WAY too small to be a four bed house (one bathroom, one fridge etc.) I am very annoyed at this.(Even though the couple are lovely). It just seems very dishonest. Also my room was SOOO DUSTY when I arrived, I have emailed them to come and clean it again but I have had no response. They are also overcharging us council tax for some reason, which I hope gets sorted soon. Either way I think I wont stay at this property too long; these people are dishonest liars. I honestly think it is so strange they told me I will be living with two females, but now its two females AND a male? There is honestly not enough room. I am so upset and disappointed. And I'm paying 1K!!!!!! I think I need to move out. Navdeep from City Rooms is the rudest, most incompetent agent I have ever encounted.

The worst business ever. Avoid this unprofessional scamets

# WORST COMPANY IN LONDON

My partner and I have just moved into a new house in London (sixth home in six years), and this has been by far the worst experience we have ever had. Renting in London is difficult, but this agency has taken it to another level.

We viewed the property about a month before moving in and immediately liked it. The house itself is nice, so we agreed to proceed. From the start, everything seemed professional, but they requested excessive documentation to prove affordability, which felt like their main focus.

The rent was also advertised with an extra £100 per month for couples, which we accepted.

We then paid almost three months’ rent upfront (one month plus an additional month and a half), a very large sum of money, before move-in.

On arrival day, we were not given the keys at the property but had to collect them from their office and then go to the house. The existing tenants were not even informed and were surprised when we arrived, which created an unnecessary and awkward situation.

At the office, we were told there was only one key. We explained that two keys were essential as we have different schedules and cannot share one key in London. Despite this, we were told to “manage over the weekend” as we moved in on a Friday.

To make it worse, the first set of keys did not include the external FOB needed to enter the building. So, we were locked out and had to wait over 20 minutes outside with six suitcases until a neighbour let us in. We had no access despite having already paid significant rent. This was completely unacceptable.

We were also told that the FOB had been left inside the property after a supposed “deep cleaning,” even though they had over a month to prepare for our arrival.

Throughout the weekend we were left with only one key. We received no solution until Monday, when we were promised a fix. However, the second key provided on Monday afternoon did not work...

They had known for over a month we were moving in, yet still failed to provide two working keys. After another day of delay, a third party finally delivered a working key.

In total, we spent around five days struggling with access, leaving work early, coordinating schedules, and relying on friends just to manage basic entry to our home.

We were then directed to a manager, Alessio De Marco, who was effectively unreachable by phone. Even when the office confirmed he was present, they refused to connect us, saying he only responds by email.

We requested compensation for five days of disruption. The agent Yuki initially suggested one day’s rent compensation. We asked for at least three to five days. The manager refused, claiming the property was “fully usable” with only one shared key.

This is completely unrealistic for two working adults in London with different schedules. Despite charging extra for couples, they failed to provide basic access.

We will leave this property as soon as possible.

The house itself is fine and the room is spacious, but tenant care is clearly not their priority. Their focus is solely on payment. Before signing, they are attentive and request extensive documentation, but once the contract is signed, you become just a number.

I should also mention the condition of the room. It was supposedly “deep cleaned,” but this was not the case. I had specifically requested three times that the window be cleaned due to heavy bird droppings, and was assured it would be done. It was not.

The room was dirty on arrival: bird droppings on and inside the window, a stained toilet seat that had to be replaced, and dust and dirt throughout.

In summary, considering the high rent, the property was delivered in poor condition and with extremely poor service. We were treated with a lack of basic respect as tenants.

Their mistake was underestimating how persistent we would be in defending our rights.

I would not recommend this agency under any circumstances.

Without question, the worst letting agency I have dealt with.

Best regards!

My experience with City Rooms has been mixed, with both positive and negative aspects.

One thing City Rooms does well is preparing the rooms themselves. The rooms are usually painted, cleaned, and brought to a good standard before tenants move in. However, in my experience, the communal areas do not receive the same level of attention. Many of the pictures shown online of kitchens and shared spaces appear to have been taken when the property was first refurbished, so the current condition may not always match what is advertised.

I would also advise future tenants not to rely only on virtual viewings. If a property has issues such as bad odours or poor communal conditions, these are difficult to notice through videos or photos alone.

On the positive side, the regular staff members are generally polite and helpful. When faults are reported through the online system, repairs are usually addressed within a reasonable time. It is also important to understand that City Rooms acts mainly as a letting agency, so not every repair is directly under their control, as some responsibilities belong to the landlord.

The biggest issue during my tenancy was my experience with the letting manager, Giovanni. From my email exchanges with him, I found the communication to be unprofessional at times and lacking in customer service. It also felt like most major decisions were handled solely by him, which made resolving concerns more difficult than it should have been.

Overall, City Rooms has some good points, especially regarding room preparation and maintenance reporting, but there are also areas where communication, transparency, and management could be improved.

The whole renting process was quick and stress-free. Pablo my agent was very Professional, responsive, and communication was clear throughout the process, everything was handled efficiently by the agent! Highly recommend!

If I could put zero stars I would. I rented a room through City Rooms in Bethnal Green from August 2025 to February 2026, and it was without question the worst rental experience I have ever had.

From the very beginning, I was misled. I explicitly asked whether there were any animals in the building due to a severe allergy and was assured there were none. This was completely untrue. I was also told I could leave my contract at any time if needed, and that the room would come furnished with items like a desk and shelves. None of this was honoured. These were not misunderstandings. They were outright false promises used to secure a tenant.

The living conditions were unacceptable. The room was full of mould, and the mattress situation was shocking. It was propped up on two unstable boxes, and there were men’s clothes inside the mattress. It felt unhygienic and completely unfit for habitation.

The wider environment was just as bad. I lived next to individuals who regularly used drugs, including cocaine, in the stairwell. I reported this to City Rooms out of concern for safety, and they refused to take any responsibility or action.

To make matters worse, a neighbour’s dog repeatedly attacked my flatmates. Despite this being a serious safety issue, City Rooms refused to let them leave their contracts or even communicate properly with the apartment provider. Giovanni Mennone in particular was dismissive, unhelpful, and showed no concern for the wellbeing or safety of the tenants. The lack of accountability was unbelievable.

Basic maintenance was also ignored. My shower and boiler stopped working for an entire week, and no meaningful help or urgency was provided.

Communication throughout was rude, dismissive, and unhelpful. Every concern was brushed off, and there was zero accountability at any stage.

I strongly advise anyone considering City Rooms to stay far away. Based on my experience with Giovanni Mennone and the wider company, this is a business built on dishonesty, negligence, and disregard for tenant welfare. They cannot be trusted and show no respect for the people renting through them.

Just about escaped the scam of this scrupulous scammers, moving from Liverpool to London end of April 2026 with my employer and required accommodation for when I officially start my transfer in London, saw a bedsit/room on spareroom.co.uk and enquired about it, got told of one room so thought to apply for it, baring in mind they advertised it as a no deposit all bills included, spoke to a agent called Tommy who then went through all the spiel of what was required, maintained that all bills included in rent so 8 thought yeah sounds good as I have only 3 weeks before I move to London.

Cut a long story short, they asked me to apply online so I did what was required, then they said my threshold didn't meet what they want so they offered me another room at a lower price so it would pass some sort of criteria and that they wanted a week's rent as a holding deposit for the date I wanted, now after I stupidly paid it thinking it was genuine a few days later they come up with the application failed because of a CCJ??? ERM I've never had a CCJ or a letter from court.

Now they wanted me to provide either the first 5 weeks rent upfront or a guarentor which I've already told them I couldn't provide as the references from both my employer and landlord should of been sufficient.

They started being unfriendly and tried every trick in the book to bleed more money out of me which I then realised something wasn't right, it wasn't until I saw reviews of the company on here that I then began to have second thoughts, so I politely asked them to refund my weeks deposit as I felt I was being mislead and also told them I'd report them to the trading ombudsman for misleading information so I can safely say I made a quick escape from these scammers, luckily I got my deposit back but they then tried to get some company called home move to try and set up WiFi, water and gas and electric bills to be paid by direct debit, baring in mind that all the bills should of been included in the rent.

So I've now blocked these scammers and reported them to spare rooms not that anything will be done but I've made a lucky escape from cityrooms and I'd advise anyone who tries to use them, please please don't sign up with them, avoid them like the plague, don't let them think your easy prey, cityrooms are bullies, thieves and scammers.

If you want to lose all your money then sign up with them, if you want to save your money then avoid them at all costs, I beg you do not entertain using cityrooms.

RAT INFESTATION AND HOLDING MY DEPOSIT

The property had serious issues, including a faulty electrical system and a rat infestation, making it unsafe and completely unfit to live in.

Because of these conditions, I had no choice but to terminate my contract early. Despite this, the landlord/management has been holding my deposit for over 3 months with no valid explanation and no effort to resolve the situation.

This level of negligence, lack of accountability, and disregard for basic living standards is shocking. I strongly advise others to stay away from this property and anyone managing it.

CityRooms are the managing agent of my nightmares, landlord not communicating with agent and agent not communicating with tenant in a cycle of incompetence, and tenants are left to suffer with
no break clause or flexibility on contract

IF YOU ARE A TENANT WHO HAS RENTED FROM SCAMMYROOMS, please go to the Property Redress Scheme and complain about this agency and also get compensated for your losses. Hopefully that will get scammyrooms de listed and end their horrible business practices.

This is the company name on PRS website for making a complaint: Oliver Walton Ltd T/A City Rooms

These guys should change their name to scammyrooms. Complete scammers that work here especially giovanni and shellby who are highly unprofessional individuals. After the issues I faced, I looked at the reviews and I have read alot with exactly the same issue for me. The problems I faced werent a one time thing but a regular practice for this scam agency.

These are the few issues I have faced since I moved in:
1. The number of tenants living at the property was a lie. They said 2 females live at the property but when I moved in, there was a couple living at the property.
2. They dont care about tenants. I move in on october 2025 and as soon as I did I saw some problems with the room which I had asked the agency to fix but they instead emailed me back to clean it myself. Mfs what?
3. No hot water during the winters, even after multiple tenants complained.
Told me the building was new. 2 months after moving in the whole building has scaffolding and construction starts at 7am ruining my sleep.
4. Illegal room entries- they have entered my room twice illegally and without notice, especially even after asking them not to enter.

These are just some of the issues I have faced.

Avoid this agency at all cost.