Quite expensive, but the service is amazing, I'm at Battery Park and when I was having some issues a guy called Craig was super helpful actual lifesaver! Never had any issues with the machines not was... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Beth was great at responding to queries today and helping me with my issue, however I’d like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of t... Näytä lisää
Yritys on vastannut
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... Näytä lisää
Yritys on vastannut
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Circuit is the UK's market leader in managed laundry providing high-quality services.
Yhteystiedot
Halifax Road, HX6 4AJ, Ripponden, Yhdistynyt kuningaskunta
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
University of Lincoln
I wanted to mention Craig who was working in the laundry room this morning. He was really friendly and made my day with his positive attitude. Asked to fill out a questionnaire which was simple and didn't take very long. It’s really nice to see staff who are willing to chat. Thanks Craig!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Jessica,
Thank you for taking the time to share feedback. It is lovely to read that Craig had such a positive impact while on site and provided a great customer experience.
Thank you, Isobelle.
Sully helped in under 5 minutes with my…
Sully helped in under 5 minutes with my issue, thank you.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Arran,
Thank you for taking the time to leave a review. It is great to read that Sully was able to quickly help to resolve your query.
Thank you, Isobelle.
Extremely helpful
Maisy was extremely helpful whilst sorting out a number of issues we had. Always very helpful and understanding. Thanks again!
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Lauren.
Thank you for taking the time to share feedback with us. It is lovely to see that Maisy was able to support with the queries you have been having and provide a great customer experience.
Thank you, Isobelle.
Scamming students
Scamming students, washing comes out damp. Wipe this company from the face of the earth.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Luke,
Thank you for taking the time to share your thoughts on Circuit Laundry. I am sorry to hear that you think this. This is not what we want for our customers.
Please reach out to care@circuitgroup.com so that we can discuss this further and look into your review.
Thank you, Isobelle.
Very efficient
Very efficient, perfectly solving my problem
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to hear about your five star experience speaking to our customer service team.
Thank you, Isobelle.
Quick and efficient service
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Jacintha,
Thank you for taking the time to leave a review of our services. I am glad to hear that you found our team to be quick and efficient.
Thank you, Isobelle.
very patient and efficient
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Tina,
Thank you for taking the time to leave a review. It is lovely to read that you found our team to be patient and efficient.
Thank you, Isobelle.
Quick response
Quick response, incredible services.
Loved it.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Muhammad,
Thank you for taking the time to leave feedback and to share about your five star experience.
Thank you, Isobelle.
BROKEN CIRCUIT
There are 7 Circuit Washing Machines and 7 Dryers at location 400979 in a university hall of residence. 4 of the dryers have been out of order for over 2 months, despite reporting them to Circuit. Its call handlers seem to think it’s funny. They need competition.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
I am sorry to hear that you are having issues with the machines on site. I have checked on the system and can see that we have an engineer attending site tomorrow to check over the machines and we will get these machines back up and running as soon as possible for you.
If you can please reach out to care@circuitgroup.com we would love to discuss this further.
Thank you, Isobelle.
It clearly helped to fix the problem.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to share about your five star experience with our team.
Thank you, Isobelle.
Customer service is great
Customer service is great, Sully helped me with every concern.
Machines and terminals tend to not be reliable 60% of the time.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good afternoon Niaz,
Thank you for taking the time to leave a review. It is lovely to see that Sully was able to provide great customer service although I am sorry to hear that you have had problems with the machines and terminal on site.
Please reach out to care@circuitgroup.com with the details of your site so we are able to look into this.
Thank you, Isobelle.
Got my refund!!! Yay!!
Ariz was very quick and efficient in helping! Big thanks to them
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is lovely to hear that Ariz was able to help support you and resolve your query.
Thank you, Isobelle.
Vastaus yritykseltä Circuit Laundry
Good afternoon Ian,
Thank you for your great 5 star feedback for Ariz.
Thank you, Isobelle.
great cutomer care experience
great cutomer care experience, especially by laura
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Laura was able to assist when contacting our customer service team. Thank you, Isobelle.
Phoebe was incredible at assisting me…
Phoebe was incredible at assisting me with my issues. Great customer service.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that Phoebe one of our customer service agents was able to provide a brilliant customer experience for you.
Thank you, Isobelle.
Georgia sorted my issue out immediately
After a mishap with a washing machine, I called circuit go regarding a missed wash and it was identified by Georgia that I'd actually been double charged. She was brilliant and refunded the charges back to my account. She's a credit to circuit go. Absolutely fantastic.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Chris,
Thank you for taking the time to leave a review. I am glad to see that our customer service agent Georgia was able to assist you with your query.
Thank you, Isobelle.
I've enjoyed the circuit laundry…
I've enjoyed the circuit laundry service, up until I had a machine fault issue, frustrating my laundry experience. I raised a complaint and was met by an amazing customer service agent, Sully who sorted the issue on my behalf I'm now a Happy client :)
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good afternoon Vicky,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced a machine fault but it is great to see that Sully acted quickly to get this resolved for you.
Thank you, Isobelle.
Painful, but it improved
Generally speaking my experience with circuit laundry has not been good, with low capacity, unreliable machines, high prices, and initially quite poor customer service. Despite this, my review score has been increased massively by positive recent experiences. My laundromat was recently refurbished in line with the new circuit go app which is far more usable and reliable than the previous one, and after a couple of false starts, my balance was transferred by Sully at Circuit, who was very helpful and responsible for this review recieving an additional star.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good afternoon Patrick,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you initially experienced a low capacity and unreliable machines. It is great to see that the upgrade to Circuit Go has had a positive impact on you as a user and that Sully was able to assist you.
Thank you, Isobelle.
Customer support Ariz has been helpful.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review. It is great to see that Ariz one of our customer service agents was able to help you.
Thank you, Isobelle.
good fix the problem
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi Daisy, Thank you for sharing about your 5 star experience. Thank you, Isobelle.
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