Circles Life Australia Arvostelua 

I have four phones with Circles Life. This was a great saving. The only issue I had was when I decided to recently purchase a phone on a plan through another provider and transfer over my number from Circles to the new provider (because you cannot purchase a phone on payments through Circles.Life). Despite the new provider requesting three times the port over, they still couldn't action it. Very frustrating and little support. I had to basically sort out the solution myself as they couldn't do it. The other annoying thing is with all my phones (4 on there), which are my children, I wasn't able to bundle all the bills into one bill. They all have to be paid separately and if I want to pay it manually instead of automatically taken from my account I have to have the child there with me with their phone to log in. They say they are working on fixing this so people with more than one number can bundle it in to one account, but nothing has happened yet!

Circles of life. Good value, good support
. Easy to navigate. Was good value for my needs.
Referral benefits from relatives so a win win. When it came to termination also hassle free.
Coverage is only as good as the Telco underlying circles but was pretty good as we travelled around Australia.
Data speeds were sufficient for travel needs.

Avoid this providers like the plauge. I got stuck $250 and had my number suspended when I litterly landed in Singapore flying from aus.

They continue to charge me and have no way of contacting them since they blocked my number from being used.

Multiple emails and only one reply which wasn't helpful what so ever.

If imagine circles have a back lost of consumer complaints.

They have no location in Australia and you're lucky if some in the Philippines decodes to respond to your email, and then it's not a back and fourth conversation, rather wait a day to get any type of response.

I signed up for $10 plan and it was going well until they started charging for additional mobile data. Got charged $68 and next bill is $96. I even stopped mobile data and used home wifi but the charges have only increased. This is such a dodgy company. I wish i had read the reviews before. I wish I had never signed up.

Finally got to the root of the problem Ty so much for your help

I have been with this mob for about 10 months and the service is crap
Cannot get a decent response and cannot log into my account.

They debited extra money from my account; this started almost a year ago, and they continue billing for a number that does not exist; when I contacted them, they blamed it on me, the number does not exist, but they keep debiting those calls from my account. Customer service is terrible they compromise to fix it but they don't do anything.

I entered my husbands details on line with circles life. Received an email to say all ready to go, put the sim in ,no service and only emergency calls, My husband is a builder and needs his phone, so after several attempts to contact them to no avail. He needs them to release his phone number so we can go back to the original provider, which they haven't done.

Sim only plan not a good product for a teenager. Unlike Belong if a young person uses over the data the plan doesn't switch data off, Circles of life still charges. Belong switches data off and then the account holder chooses to either purchases more or wait until the new billing cycle. It's very sneaky how Circles of life charge extra for data.

They are a Scam!!!
I've been using circles.life for past 1 month and my plan was a $10 per month plan. But now they're charging me $101 additional without any clarification. I asked them to give me a reason for this ridiculous amount and didn't get any proper answer from their side.
Upon asking several times they sent me a breakup of charges where there is no difference between start time and end time and they are charging hefty amount for that... it's clear fraud!!!
They're FRAUDS, be careful before you choose any products from Circles.life.

Did a credit enquiry against my file without explicit permission. Hidden terms and conditions which advise of sneaky credit enquiry. They are not an open and honest company.

I decided to use circle life as it used the network of optus and was very cheap compared to other providers. I got a plan for $20 per month lasting for 12 months ($35 per month after that) giving 50GB of data. In December 2022, I used data very carefully for the last 10 days. Every day I used to check the circle life app and I also used to get messages saying that I used some % of data. Even on 31st December, I checked the app and used the data accordingly. I got a message at 7pm on 31st December saying that I have used 100% of data, after which I turn off the mobile data and did other things. In January, I was slapped with a bill of $158.04 which was $138.04 more than what I was expected to pay. I contacted them and they said I already exceeded the data threshold from 23rd of December which was untrue as per the APP THEY HAVE BUILT and the messaging system WHICH THEY USE. I denied them paying the amount and showed them how their system is faulty. There is no other way to rely, to know how much data you used other than their app and their messages. Despite having email wars (which they barely reply), I was given 10 Gb extra for the next month which does not justify taking $138 extra from my account. I told them I would be switching sim provider if they do not rectify this. NO REPLY. I changed the sim at the end of January and BOOM I got a reply saying that they have seen the error and would give me $138 as their sim credit. But I was no longer with them so I cannot use that. While my wife was still using circle as she barely use that much data, I told them to transfer my sim credit to my wife's credit if they feel it this way. AND NO REPLY AGAIN. So, After 15 days of no response from them, I changed my wife's sim provider as well. Nobody should rely on their app and their messaging. Also, the customer service is so bad, you can't help it. Its like daylight robbery.

Great deals hook you in... BUT... don't bother doing voice calls - took a month to fix & then EVERY SINGLE CALL GOT CUT OFF within 10 seconds to 3 mins! Incoming calls cut off after 2 rings, so no chance to accept call. Data connection seemed ok, though the usage amount was inflated compared to mobile phone's data usage calculation. The billing is awkward and impossible to pay at times, as the app is constantly buggy. Customer service 'exists' via chat but incompetent, mostly going around in circles without resolution. I have been extremely patient, but 6 months of misery is more than enough. If you value a stable network and ability to have uninterrupted conversations, best to avoid Circles.Life like the plague.
P.S. I have a dual SIM phone and I have had no issues with the other provider.

STAY AWAY FROM THESE FRAUDULENT LIEING SCAMMERS & ANYONE PUSHING THESE SCAMMERS. PCT TECH IN MIDLAND GATE WA- THEY ARE INVOLVED ALSO IN THE SCAM. LIARS FRAUDSTERS ......GOOGLE THEM YOU CAN SEE FOR YOURSELVES THEY HAVE MANY LAW SUITS AGAINST THEM. THEY HAD TO PAY OUT HUNDREDS OF THOUSANDS OF DOLLARS TO PEOPLE THEY SCAMMED LAST YEAR!!!!!

I would give zero stars if I could.

I joined Circles for my business only to find out that there is an unreasonable call timeout>voicemail time and this cannot be changed. This meant that my calls were not going to voicemail and would just ring out.

Here comes the fun part, you cannot manage all accounts from one portal or login. You need to login to the app from each device. I contacted them to cancel 3 services and was told that the cancellation would take 30 days and we would still be billed! After telling them I would go to the TIO they cancelled the service.

The final bills were issued 2 weeks later but as the accounts were closed the only way to pay was bank transfer. 4 weeks after transferring the money for the final bills and sending screenshots 3 times they are still emailing me saying I have overdue accounts.

Resolving this issue is a nightmare as they have no phone support only email or overseas live chat. You can leave a voicemail and they say they will call you back in 24 hours but I wouldn't put money on that happening.

This is by far the worst service I have ever used and urge everyone to stay away.

Avoid them at all cost! Circles.Life downplayed the international roaming rates when I asked them about prior to upgrading to a higher plan and use the international roaming with Circles.Life. If I knew about these rates I would have switched to a different provider with a more favourable international roaming or I would have not used roaming at all if I knew the rates are so high.

Circles.Life overcharged me by $500 for a month, I have tried numerous times to have the bill disputed and have been continuously told that someone will get in contact with me later which has never happened.

Very poor customer service. I lost my phone 8 days ago and placed an order for a new sim 7 days ago with scheduled delivery today. It did not arrive and I have been informed that the order did not go through. Perhaps I missed a step? Regardless, there is no live chat or call centre service. I finally was able to reach a member of the team on Facebook and they began to offer help. They suggested I submit another order which I attempted but was unable to as they sent a verification code to my email (which is protected by two-factor authentication with a code sent to my mobile). I asked if they could perhaps place an order on my behalf and I'd be waiting essentially half a month for a lost sim. The team member on Facebook has now ignored me for one hour despite 2 further requests just to see if they missed my message by accident. The mobile plan is good when running smoothly but if you need any support or help... you might as well change mobile companies.

Unethical and no customer service.
Incorrect billing.
I was charged excess data usage of $170 for December.
Received email on 5th stating there was a "system glitch" and that the bill would be amended.
15 days late I get a fail to pay notice.
I've been told there was a second "system glitch" and all customers who were sent the previous email stating bills would be amended was ANOTHER MISTAKE 😂
2 "system glitches" in a month.
In December I received a SMS stating that bill payment had failed - the payment was on auto payment and wasn't due for another 7 days.
3 "system glitches" in 2 months!
Customer support are never able to sort anything out on the spot. Tickets take days to respond and mostly never are followed up with an outcome.
Feedback and information given by staff is inconsistent and unreliable.
This company is a scam.
They are cheap but will find a way to make money from you sooner or later.

HORRENDOUS service. Once I asked them to pause my account for a month because I was going overseas, but still they charged me.
Secondly, their messaging service on data usage is 100 years backwards. Recently they charged me $347 extra for extra data usage(according to them), but their messaging service told me that I still have 1.5 GB of data protection left on the verge of 12 am 1st January (start of new month).
Upon reaching them via live chat, they confirmed that yes you were over charged and it will be solved within 24 to 48 hours. But without getting any reply after 48 hours, I had to chase them again and this time they got back to me but demanding all the money.
I provided them with the screenshots of the messages but no reply after that. I will definitely report them to fair trading if they direct debit from my account.