Circles Life Australia Arvostelua 

I was perfectly happy for the duration of my time with circle.life, the issues arose when I decided to port my number to a different carrier. After reconsidering my options I decided to stay with Circle.life. However on the 30/4/2021 my account was terminated. Once I got back home I went onto the website and requested a new sim with my exisiting number. I was sent emails advising that all of this would be fine and that I should expect to receive my sim on the 03/05/2021 as it was being sent express. Knowing this was a public holiday in queensland I did not expect to receive my sim. On Tuesday I realised that I had never been sent a tracking number by the company, I had however received an update from Australia Post advising me that they had received a tracking number but that circle had not advised them when it would be ready to be collect. I contacted circle.life and they advised me that they hadn't even begun to work on my sim, they advised that they would begin working on it soon. Early this morning 05/05/2021, I received conformation from Australia Post that my sim would be arriving that day.

At around 2pm my sim arrived and I attempted to activate it and port my number over. I had accidentally selected the wrong telco during the activation process and this caused some issues. However I was then informed by the customer service team that my number had been terminated. Meaning my number was no longer active and that I could no longer use the number. After speaking with one of the customer service mangers (Daniel) I was repeatedly told that their was nothing they could do that my number had been terminated and that it was no longer active and that this was all listed in their terms and conditions. I have read over all of their terms and conditions and their organisations policies and this is not written anywhere. I also spoke with Optus to see if I would be able to get my number if I stated a new plan with them (since circle uses the Optus network) however I was informed that because circle had terminated my number they weren't able to do anything, they would however been able to get it for me if I had contacted them within 48 hours, excluding Sundays. I was also told that they should not have terminated my number it should have been put into quarantine.

After realising this I spoke with the Telecommunications Industry Ombudsman, who informed me that it was illegal for circle.life to terminate my number, I have submitted a complaint with them and will never be using their service again.

I never faced any problems with Circles.Life services since the day I signed until last weekend 24 April 2021 around 2pm. I received an SMS from Circles.Life suddenly saying my account is now SUSPENDED without any reason given nor given any pre-alert via SMS, email, phone call or Circles.Life apps notification. Finally manage to connect via Facebook Messenger, I was told further clarification was needed with your billing and finance team with all my screenshots given and the earliest Circles.Life can get back to me was by the next day (a Sunday) which was confirmed by your customer service officer named Ginny. Same answer given from Circles.Life Ginny, which Circles.Life was unable to re-activate my account without cancellation of the chargeback case notification from my bank.
Furthermore, Circles.Life was able to charge my credit card from February till April, and yet my line was cut due to a chargeback issue on January.

I have signed up for the $100/month with 100GB a few months back and have been charged over $100/month every month I have been trying to contact them about this and the process has been a nightmare, it seemed as if I will never get my issues resolved (I think the staff needs better training). I am currently in the process of changing provider, finger cross that this will be smooth

circles keep charging me for an account which i've repeatedly asked to be cancelled. they only give lip service via chat and email, however are still charging me and never refund money. cant be trusted. referred to ACCC

Promotions only for new customers. Even after supporting circles for so many years, I have not seen a single discount given to their existing customers. Existing customers get nothing, the promotions are only given to new customers, what kind of nonsense is that? Customer service told me that promos were coming for existing customers which never came. Very uncooperative. The plans are expensive as hell compared to other Telco services like Gomo. Switching to a different Telco soon

These guys don’t even deserve one star, DO NOT SIGN UP, their promotions are a hoax they took advantage of people during the vic lockdown promo they have wasted days of my life literally sending me in circles with empty promises of waivers etc. by far the worst company literally brought me to tears. Circles life does not care for life, you just go around in “circles”

Do not go over the 100Gb allocation. My $40 a month plan jumped to $274.11 this month. I think these unconscionable companies rely on over use. The call centre aren't live, you have to wait up to 24 hours for someone to get back to you, then the merry go round starts. They have funny names, like 60s movie stars, I think they may be alias's. Very disappointing. Considering Dodo NBN?

Had a few problems, but their 'Happiness' experts were calm enough to help me out.

Was pretty frustrated with my SIM not getting connected, not sure how that happens but their customer service made me give this 5 stars, really patient folks and I eventually got another SIM and it all got connected well.

I'm on the 100gb for 30$ plan that they had from I think february, it's gg on till march. Works well for me now and now im saving many dollars per month.

Glad I made my change.

Been on the 100gb plan for awhile now, feels pretty good and value for money for me. I'd get poor connection every now and then but that's australia for you mates

Had been a customer for 12+ months and hadn't had a issue up until 27/01/2021 they decided to take $284.77 out my account. Once I called them they agreed they shouldn't have taken it out and am now waiting 7/15 days for a refund! Fraudulent transaction and my bank advised me as I don't have direct debits set up with them from my bank! Don't touch this service, stay well away from them!

Beware!!

Circle have a good deal and promotion but they sting you with the extras. I got a pay as go account for my kids, $10 overall

But once you go over the data, they sting you for each megabyte, capping out at $38. I requested they stop the data once it was used up, but they said that was not possible. In this day and age, they can suspend your number but can't stop you using data.

There is no mention of this fact on their website. They told me to turn off data on the phone when the cap was reached. What are the chances of my kids telling me the data is out.

Stay away and go for another reputable company. 0 stars.

Slow customer support service. Although they are quick to attend to me initially, i raised a promo code issue with them for a week and it was not resolved as they claimed to be. I gave up on signing up with them after the promotion has ended.

Be carful of this psycho company everyone! This company will take all your personal information including credit details then tell you they declined your order. Rather then checking first if they can provide you with a service! Avoid at all cost!!!!

Genuinely abysmal.

Internet speeds were so slow I tried to cancel within the first week.

You are unable to cancel your contract via their website (links send you round in circles, ironically) and so have to contact their online support. I've been told now that my contract has been cancelled 4 times but I am still receiving bills and now emails from debt collectors.

Avoid at all cost. I've complained to the TIO and suggest others do the same.

Avoid at all costs. Was attracted by 200gb of data offer so I switched from amaysim but once I used the data they kept charging me, the app didn't update or notify me saying I had used my data. Got a bill at the end of the month for $170. Contacted customer support and they didn't care and stopped responding. Changed back to amaysim where I have never had an issue with. They make billing deliberately obscure to make it hard to track so be warned these guys are a throwback to the cowboy days of telco.

I bought this sim today after seeing they are the only prepaid service offering 100GB with each recharge...As soon as i activated my sim it has come to my attention by there customer service that the data is capped 25GB weekly until the end of the month... The whole reason i bought and converted over was because somehow Amaysim claims i am spending 75GB in data a week (Another Optus Scam).
To top if off if you want to recharge before the end of the month due to running out of data there only option is to buy 20GB for $10 or 3GB for $6 which would last about 1 day before having for fork out another payment... completely wasted my time and my money.... Joke of a company, don't be fooled by their empty promises on there website

Customer service, "The happiness experts" promise but dont deliver. Promise to solve problems but dont. Promise to ring but dont. Not happy at all

Hey, absolute a scam!

Please avoid to try on circle.life plan at any cost.

Here is the whole story what i have faced.
1. Sign up the 50Gb SIM plan with Circle.life online, everything goes smooth until i receive the SIM card posted to me after i paid SGD 2 for the postaid fees.
2. Follow the steps to put in the SIM card into the phone and download the apps.
3. Then, the drama starts. No OTP sent to the given mobile number, tried 3 times, no OTP sent at all.
4. So i use my old number to receive the OTP, received OTP but after logged into the apps. Useless, could not even find where is the setting button.
5. Click on the support and write in via email, surprisingly to receive a bounced back email. The given email from circle.life is not functioning at all.
6. Then, go to their website, leave a voice message at 8742 1330. No one will response to you, you will just wait endlessly.
7. Drop them a message via their website, no response too.
8. Schedule a call with them using the given channel with google meet on their website, waited in the room. After 15 mins, google informed that no one responded to the call.
9. I hope more come to report about this scammer to prevent more victims fall into this trap.

Singapore authority should take note and we should take legal action to this company as i am seeing more and more people are paying for nothing to them.

I signed up for Circles.Life, but have had a bad experience both from the quality of the product as well as from service:

1. Quality of Product
1.1 Dataroam boost for the Philippines did not work
1.2 Data in Singapore did not work for a few weeks
1.3 Circles.Life added a expensive "data boost"pack - extra GBs of data, even though I wasnt even able to use any data, see 1.1 and 1.2 above.
1.4 The dataroam ticker for overseas usage does not update in real time. So you may think you have roaming capacity, whereas you actually dont. Then you are charged pay per use fees afterwards at a usury rate.

2. Customer Service
2.1 I have sent complaints to Circles.Life about not being able to use data several times.
2.2 Circles was never able to solve the problem.
2.3 I was still charged full fees + fees for products I didnt even buy (see 1.3 above)
2.4 I have complained about this to Circles.Life, but never got a response, or any feedback, despite asking several times. It is easy to check data usage to verify whether my claims are correct.

I will proceed to make a complaint to CASE in Singapore and will update this if there is any changes.

I urge customers not to try Circles.Life