Cineworld Arvostelua 

Nice place, nice people. Billy was particularly helpful.

I have made good use of my Unlimited membership and told several friends about its value. Now it is time to renew I find customer service to be dreadful. I received an email giving my renewal date and saying monthly payments would commence thereafter and I would be upgraded to Premium Membership. A phone number was given for queries so I dialled it as I wanted to make one annual payment rather than instalments but the call wouldn’t go through. After three attempts I went online and found a different number for customer support: this got an automated response saying they no longer provided telephone support and to use the website for enquiries. I completed the form and got a swift response saying to pay annually I should cancel my membership online and re-apply. I replied asking whether I would still get the upgrade but didn’t get a response. Next day I completed the form again asking about the upgrade and within a minute got exactly the same (irrelevant) message as before. I completed the form again, putting ‘Complaint’ as my subject heading, saying I was dissatisfied with their previous response - and received the same message for the third time!
I notice from other reviews that many others are finding customer service to be poor or non-existent and also that there has been no response from the company.

Update: I’ve received an email confirming I can keep my upgrade if I renew with annual payment. This appeared a more tailored and ‘human’ response, with a name and job title included in the sign off. Maybe it was the use of ‘complaint’ in the subject line that grabbed their attention.

Talk about generic... Two seconds after receiving a confirmation of enquiry I get a generic, automated response spouting nothing more than 'policy'.

Please bring back independent cinema.

Some how cineworld Watford don't do Bollywood movies at all i don't know what is the cause but most of the time only Hollywood movies i have cineworld membership i live in Watford i thought it would be best for me to go and watch Bollywood movies as im interested in Bollywood movies, but everytime I check on their website no Bollywood movies and if I check on other cineworld website they have Bollywood movies showing in the cinema, don't know what is the reason.

I am a new limited member and have a problem with a ticket and my account not allowing me to book a film, they have no phone contact anymore only email through the app, I have completed the form 9 times now and every time they are asking me for the same info I have provided every time as if they are not reading my mail

Booked the week before the showing, unfortunately my daughter became poorly so couldn’t make it. I asked if I could reschedule, it was a flat no, I would have to purchase tickets again. Really Cineworld? Is this the best you can do? Why not issue a voucher so I can rebook. You’ve had the money

Extremely Disappointing Experience at Cineworld Wakefield

I recently attended the 17:20 screening of the Minecraft Movie at Cineworld Wakefield with my family, and unfortunately, the experience was deeply disappointing. During the film, a group of teenage boys began shouting and making disruptive noises, which caused significant distress to my daughter, who is autistic and particularly sensitive to loud noises.

After informing a staff member about the situation, he assured me he would address it. While he briefly entered the theater and the noise stopped for a moment, it soon resumed, causing my daughter even more distress. We ultimately had to leave the cinema just 15 minutes into the film due to her upset.

Upon leaving, another parent even remarked on the disruptive behavior of the boys. I reached out to management via email to express my concerns, and although there was an acknowledgment of my situation, the overall response did little to resolve the issue or offer any meaningful support.

This experience has left me extremely disappointed with Cineworld's lack of appropriate action and support. As a result, my family and I have decided that we will no longer use your services.

I hope Cineworld takes feedback like mine seriously and makes the necessary improvements to ensure a more supportive and respectful environment for all customers.

Well don't use the Cineworld app and make a mistake because there is no chance they will give you your money back

I have ended up paying 80.00 quid for 3 cinema tickets because I didn't buy them through the app but as a guest on the app
No customer service . Only email no one reply too
I will never book tickets using this ever again

In November I was charged twice for my tickets. I contacted cineworld to get a refund. Unfortunately cineworld didn’t feel the need to respond until 13/1/25 with a reply they were busy and now it’s too late for a refund. I emailed them straight away to say this was not acceptable because they can’t do their job and have no customer service I’m expected to just accept that they get to keep my money. It is now 7/1/25 and I still haven’t received a response.

Be careful with this - I joined up, went through the process of ordering cinema tickets for tonight, used Apple Pay, money was taken. Then I receive an email from Cineworld saying the ticket purchase has failed. So no tickets but money taken from my account. Help line no longer being serviced so no-one to complain to. Will never use them again. Be warned.

My husband purchased 2 x 3 month unlimited passes for a Xmas gift. First of all they didn’t send us reference number so I had great difficulty getting I. Touch and for them to resolve this to send out . I eventually managed to speak to someone on instagram after customer services on messenger told me I would just have to wait as they were really busy. After 2 weeks I was eventually given 2 codes , set them all up and then went to book . As one of the accounts was a code for cat 2 -it was asking for a £2 supplement every time we booked ( both should have been completely free to book tickets ) . Again after several conversations on insta we were told they would resolve via it . A week later and several more messages and we were told sorry - no can do and we could have the accounts cancelled and re issued new codes . I was given the codes and after another chase up the accounts were closed …here we are on the 1st Feb I have tried to reset up 3 months free with the new codes but no - the codes are for 30% off a 12 month pass . I don’t want a 12 month pass I want the 3 month passes I tried to purchase on the first instance . Incredible!!! I am so disappointed and totally fed up! It’s just not good enough Cineworld come on sort this out . So another weekend and I can’t go use the pass that was meant to be my Christmas present . !!!

Edit:

Issue resolved today vouchers sent to cover membership via Instagram - thank you. I am looking forward to my cinema visits .

Belfast Odyssey, Auditorium 8, 17.40 pm, opening day of Paddington In Peru - (along with my wife) felt frozen from start to finish, was using an overcoat and scarf to maintain some warmth (the onset of winter, bearing in mind the date). It seems others might've experienced heating issues within the Cineworld chain auditoriums (whether too cold or hot, perhaps depending on the time of year and whatever the internal underlying reasons). Also it follows on from my previous complaint, trying in vain to book tickets online (subsequently liaising via email with the executive branch personnel). But now this actual experience marred the novelty of visiting for the first time and the movie itself, when they're supposed to be better than all the rest (of the less hi-tech competition)! ps relatively deserted premises, considering it was a Friday night too. Also, unless the screening is enhanced in some specialist way (we saw in 2D), the price guage is not value for money, neither for tickets nor the snacks. The only part of which they offer some consolation, is free parking (accredited to your ticket) for a film duration - although I'm not sure how that compares to the circumstances (on the cost) of different urban cinema zones.

17 april 2024 première Back to Black
Amy Winehouse
- Gratis parkeren na 19.00 uur
- gratis consumptie
- snelle en vriendelijke bediening
- goeie stoelen en zicht ook als een lang persoon voor je zit
- in de pauze frituursnacks gratis
- klasse en vriendelijk personeel
- personeelslid vroeg voor aanvang of mensen op de voortste rijen liever op een vrij gebleven stoel op een achterste rij wilde zitten!

Kortom een dikke vette pluim voor Cineword Beverwijk en al hun personeel

This was the first time visiting this Cinema in Beverwijk. It soon became apparant that although the public areas were air conditioned they do not operate adequate air conditioning in the actual screens. I presume this is why there was a break in the film to allow the sweating customers the chance to spend their money on cooling drinks at high prices in the air conditioned area. I would advise not to visit this companies cinemas in the Netherlands as there would appear to be a degree of dishonesty in the way they are run