Churchill Living Arvostelua 

Fantastic experience, with warm welcome and great support.
I am the Branch Manager for Nationwide in Paddock Wood and have joined the event today with my colleague. It was really lovely to be part of the community and to be able to education our customers regarding the support that we offer.
Thank you for having us x

I attended on behalf of Nationwide in partnership with Dementia UK. I was given a warm welcome and provided information regarding the support we can give here at Nationwide.

Overall, my experience with Churchill was good, although getting over the line was very stressful and things happened at the 11th hour. Julie, the sales person was very pleasant and helpful but my experience with the recommended solicitor was not smooth. I have been in for just over a week, so it’s rather soon to rate the development but it seems friendly.

We moved into our flat in Highbury Lodge on 19th March. The buyers of our house at the last moment wanted us to drop the price by £45,000. Mandy the sales rep helped us to come to a compromise and has been most helpful welcoming us to the flat.

Everything from the day we exchanged has been abysmal. There are aspects of a 5 year old building that are still needing to be finished off. One department washes their hands these matters and says its another,,, its all Churchill !!! Access in for removals was appalling, and to cap it all off this week, their accounts department changed the electric supplier and never told us what was going on. So when I receive a bill, its one company who now tell me I’m not their customer, the next company tell me I’m not theirs and can’t talk to me…. And all the time Churchill Accounts dept don’t talk to me or assist in resolving the problem THEY CREATED

It is now almost a year since I moved to Headley Lodge in Ashtead and a good time in which to reflect on the experience.

Having spent many years living in my previous property there were many aspects of my life there that were becoming onerous:
• the constant concern of maintenance and updating an older property
• the need to maintain the garden
• having a number of elderly neighbours the realisation that the interior arrangement was not suitable for their needs as they aged
• awareness of the need for increased security

This prompted me to consider moving to a Churchill Living apartment where the above concerns were removed and were no longer my responsibility and therefore, I made an appointment to view an apartment at Headley Lodge…. purely a research visit I said…. however, I decided then and there, that it was a move I could and in fact should make. My intuition suggested that the time was right to make the move as I was open to relocating to a new area, open to the challenge of meeting new people and ready to undertake new experiences and that it should be now rather than later.

There followed a two-month period of decluttering and downsizing, which was daunting but ultimately cathartic, for memories remain in the heart and mind not in a pile of dusty, faded photographs featuring people who were now nameless.
Meanwhile the legal processes of moving and buying an apartment were eased by the solicitor recommended to me by the Churchill salesperson and the logistics of the removal were arranged by Britannia and a Senior Move Consultant (supplied by Churchill).

People have regularly asked me during the last twelve months whether I have “settled in” and the truth is I felt at home here from the very first day. The other residents have been friendly and welcoming which has made the transition easier. Although I regarded the move here as the start of a new phase in my life, I have also been able to resume all the activities that were an essential part of my previous life. So, within the first few weeks of living here I had joined a local gym for my yoga and Pilates sessions, joined a book group at an independent bookshop in Ashtead and have attended a local church. I have also enjoyed walking and discovering the neighbouring area and appreciating the fact that within ten minutes of here I can be walking in the woods. The transport links too enable me to visit London/Kingston/ Guildford and getting to Wimbledon last year was just so easy.
In addition, I am still in contact with friends and neighbours from previously…. which is so easy to do with email/ WhatsApp etc. and friends also have been keen to visit my apartment.
When I go away (fairly often) I really appreciate returning to my apartment, which is furnished in a minimalist style but reflects the way I wish to lead my life now.

It has therefore been a positive and liberating experience which I can recommend to anyone who is considering such a move.

We moved into Arlington Lodge 6 months ago and are extremely happy there. We settled very quickly thanks to the friendliness of residents and the support of the manager and fellow occupants, as we adapted to this major life change. Activities are available at whatever level you choose, but privacy is respected.
We feel very safe & secure, and life is less stressful now that we have fewer maintenance responsibilities.

Yates lodge Farnbrough
Such elegant beautiful apartments very inviting luxury reception entrance
Always something going on in events
Jo the lodge manager very helpful and nothing is too much problem to assist
Would recommend to anyone looking for stress free independent living

Sally Astbury at Manor Lodge supported us from finding the exactly right apartment to my mother moving in. Sally is lovely, a pleasure to interact with. Thank you, Sally!

It was a pleasure to deal with someone who was very professional and was able to answer most of our queries, and if not quickly got back to us with the correct info. We decided to go with Move Seniors and what an excellent decision. They have been exemplary in every aspect, advising us furniture to take, or not, and helped us with so many things to downsize, taking many items to Charity Shops, or Auction which gave us peace of mind and took the stress out of planning a house move. I would throughly recommend. Brittania also have been excellent, paid us a visit prior to move, brought boxes, wrapping paper, tape etc. so that I could start to pack if I wished.

I'm part of the grounds maintenance team for Churchill Living, and I can honestly say the managers are amazing with the owners; they are all friendly and always willing to help where needed. The gardens are beautiful to sit in on a sunny day; the building itself is done to a high standard and is always clean and tidy.
I would highly recommend this company for retirement living.

Aimee at Riverain Lodge has worked miracles for me and my move-truly. She has pulled rabbits out of hats and everything is now moving forward quickly and smoothly. Kate from the SMP Has also been wonderful. Thank you both so much. I couldn’t have done it without you

I moved into hawthorns, frinton on sea, 3 years ago, the whole complex is great for community living, our manager Ginny is extremely supportive to those that need it, sorts everything out and puts people's minds at rest.

I've lived at Abbots Lodge for 5 years. The building is now 11 years old. Never been decorated or freshened up and now some of the original plasterboarding which wasn't butted up properly is separating in various spots including two in my apartment.
The cost of having this rectified is £990.
My Lodge manager very helpfully put this through to Churchill building insurance who have refused it on the grounds of they don't cover bad workmanship.

Alex was really helpful, answered all questions we had and was polite and friendly.

Oh dear . I’m sure it’s wonderful when you buy a new apartment - but as someone who is stuck in a buying chain with a couple who are trying to buy a resold Churchill property , it’s a very different story.
Week after week , month after month , we wait for Churchills to provide information to the conveyancer !!!!

I recently visited the Churchill retirement apartments at Charrington Lodge in Oxted Surrey with my sister. We were warmly greeted by Karen and given a full tour of the apartment block.
Charrington Lodge is a collection of 26 one and two bedroom apartments with fitted kitchens, landscaped gardens with patio and seating areas, and a Lodge Manager throughout the week to oversee the day-to-day running of the development.
Owners also benefit from a 24-hour call centre support system, a Guest Suite for family and friends to visit and an Owners’ Lounge with a coffee bar. Thank you Karen for all you help on the day. I like the fact there are many options for potential buyers. It was a pleasure to meet you. Sue.

Every contact that I have had with Churchill has been very satisfying good experience. Maggie, the sales executive, has been very helpful, not actively selling but informing, allowing me to make my own decisions. Nothing is too much trouble, Maggie is well informed on all aspects of Paddock Lodge and the purchase of the apartments. She is admirably supported by the existing owners who we have met several times. The Paddock Lodge is very well presented, well positioned for all the essentials and the travel infrastructure.

Awful dealing with this company. My Mum passed away over a year ago and the flat sale went through last year. Still getting letters about various things happening at the flat including a service charge demand. Have called several times, left messages with no reply. E-mailed as impossible to speak to anyone. Finally got confirmation that it will stop today, No apology given!!

If, like me, you have been persuaded to make the move by the promises of hassle free removals and help with legal fees, ignore these and the pristine, chandeliered accommodation. I once was a property owner with a Tardis of a house which offered multiple options for generating future lending . Now I’m in a leasehold apartment with no options as most of my freehold was exchanged for a library of rules. I’m now referred to as an owner, but the only thing I own is a book of regulations. If residents want to make any alterations, however small, they have to pay a Permission Charge - in my case £109 to install a washing machine! Promises made before signing up are hastily forgotten once moved and I am furious to see notices of ‘Wipe Your Feet’ on doors, especially when the neutral carpets were selected for public areas for the look rather than practicality. Independent Living also choose refuse bins for the over 65s that are too heavy to lift, over sink windows unable to open because of distance, kitchen cupboards that require steps to reach (also coat hooks too high up on doors) and smoke alarms so sensitive they deter cooking. All fur coat and no knickers!