Choicestore Arvostelua 

Awful customer service. A relative bought me a clutch bag for me for Christmas (bought on 17th december) and was obviously given to me on 25th. I decided I wanted to exchange the bag for something else on their website but due to my partner having covid 19, I had to isolate and was unable to return the bag to them until after 4th January which apparently was the last day they would accept a return. Emailed them explaining the situation expecting them to make an exception considering the circumstances yet they point blank refused. Absolutely ridiculous returns policy hardly giving me any time to return with the Christmas closures even if I didnt have to self isolate. AVOID!!

AVOID AVOID AVOID, ordered something for Christmas still not arrived and only contact number seems to be a mobile that does not answer and email and you will get no response. Got a tracking number which said my parcel has been delivered in Germany ? When my delivery address is in uk. This seems to be a scam be warned.

Thank you for my ordered!

Ordered Mallets and 2xCK Dungarees way in advance of Christmas and got my order on time and IN TIME for Christmas.

That being said... slightly worrying about some of the other reviews - was mine just a fluke? I hope not!

Very disappointed with them. I bought a pair of trainers for my husband as a gift for Christmas and luckily I asked him to try them on to find out that there are very big. I have payed 11£ on the special delivery to send them back, they not allowed store return. I got my refund today with 4.95£ less.I payedfor them 148£ and not even return for free.. So I'm out of pochet with 15£ and not trainers. I WILL NEVER GONE ORDER FROM YOU AGAIN 😡

HIDEOUS customer service, dont reply to you for days, weeks and when they do its super unhelpful. As mentioned below dont waste your time shop elsewhere. To have to pay return postage on designer items costing a lot is a joke, cheaper high street websites done even do this.
Money makers!

Price advertised incorrectly. Realised after purchase. Assumed they would reimburse the money but they advised there was a technical error on their website so not their fault?? Do not order. Avoid at all costs. Will not be ordering from them again.

I never write reviews for places but I felt like choice store needed one, after seeing sooo many negative reviews on here, I was skeptical, however it came earlier than suggested, item is perfect exactly how I wanted it and packaging was fine and clean, I have no idea why this shop gets so much stick, I will 10000% purchase from here again, 10/10, better than popular retailers I’ve used.

Going to avoid in the future.

Unforgiving customer service.

Save the time, shop elsewhere.

Saw a few negative reviews before buying and was sceptical but had great experience bought trainers and they got delivered quicker than I expected! Would buy again from Choice

I ordered a Stella McCartney Clutch bag from the website and my order came on time..the package felt a bit light in weight but didn't think much of it until I opened it. They had put the box for the clutch bag in the parcel but NO ACTUAL CLUTCH BAG. The box was EMPTY. I immediately emailed customer service to explain the situation to which they accused me of lying. They apparently 'checked cctv' and double checked with DPD and said they could confirm it hasn't been tampered with. They suggested I claim the money back through my bank - what a get out!!
This issue is on going as they are so slow at replying to emails but I'm £150+ out of pocket.
Absolutely appalled at the service. Do not trust them - avoid at all costs. All their brands are sold via multiple retailers so shop with them and save yourself the stress!!!!!!!

Sold me fake converse, please avoid!

I had read other reviews on here and I was cautious to order - however I couldn’t have been more wrong! I ordered a pair of Michael Kors trainers on Friday and by Monday (even though it was a bank holiday Monday) I received confirmation of dispatch. I had the shoes by Wednesday. No issues with the shoes at all and they were on sale so we’re cheaper than other places I had found. I paid with Klarna to be cautious in case anything was to go wrong, but everything has been spot on! Would recommend!

Terrible. Never received an item I ordered and was accused of being dishonest! Disgusting wouldnt recommend

Excellent, been ordering clothes for a while now very well priced compared to others. Fast delivery, I've personally never had a problem with returns and I've used Klarna and payed straight up to
All road great experience, personally my go to shop.
Hope it continues

after i had a bad experience with choice first time out i saw something i wanted on the website so i thought i'd give them a second chance and too be fair everything went smoothly received my items a few days after placing my order and sent back one i didnt want and got a refund a day after they received it so they deserve the five stars this time.

I was worried when I ordered it as I didnt get a order confirmation when I ordered it but 2 days later I got a message saying it will be here in 1 hour so very impressed with the quick delivery

Was worried about ordering because of other reviews however I received the right item and it didn’t take long to come. It didn’t fit when I can as I ordered the wrong size so I sent it back and they refunded me immediately. Really impressed!

I ordered with choice said my delivery would be 5 days came in 3 instead. Very quick delivery times especially in a time like this. Definitely will shop there again.

Avoid this website. It shows items as on sale, or at a lower price. Yet when you click on it. Says out of stock. Yet you go on the site and they have all sizes and colours available. Very strange how they can advertise for a cheap price but once you click on it it's not available but it actually has it for full price.. stick with asos or tessuti or mainline. Or house of Frazer. Stay away from fake sites like this. It wouldnt surprise me if the stuff was fake. I did email them four times with only one reply automated reply... I also took a video of how false they are just to prove a point. Trust me... stay away

Disappointed placed an order for two items both items were dispatched but only received one. I have contacted Choice on all social media platforms and email. I have spoken to My payment provider who have advised to let 7 working days to pass and they will then dispute the full amount as apparently this company is known for this. It’s a shame as the website has some great stuff.