We take such allegations very seriously and would like to clarify the facts transparently for all customers.
1️⃣ PCSIR Lab Testing – Verified & Traceable
Our Shilajit was officially tested at PCSIR Laboratories, Islamabad (H-9) under the Ministry of Science & Technology, Government of Pakistan.
Key report details (publicly verifiable):
• Test Report No: 742/2023
• Sample Name: Chitral House Shilajit
• Job No: 398
• Receiving Date: 08-08-2023
• Test Date: 08–10 August 2023
• Date of Issue: 11-08-2023
• Issuing Lab: PCSIR Laboratories Islamabad, Sector H-9
• Analysis Method: Atomic Absorption Spectrophotometer (AAS – Analytik Jena, Germany)
Heavy Metals Results:
• Lead (Pb): 0.04 ppm
• Arsenic (As): ND
• Mercury (Hg): ND
• Cadmium (Cd): ND
• Chromium (Cr): ND
The report is issued on official PCSIR letterhead, carries authorized stamps and signatures, and is fully traceable. Claims that PCSIR has “warned,” “reported,” or accused our business of using fake documents are false and unsupported by any written or official notice.
2️⃣ Multiple Independent Verifications
In addition to PCSIR, our Shilajit is tested and certified by multiple independent and international authorities, including:
• Eurofins (International laboratory)
• American laboratory testing
• ISO 9001 & ISO 22000 certified systems
• GMP certified manufacturing
• Halal certification
📄 All lab reports and certificates are publicly available and can be cross-verified here:
👉 https://chitralhouse.com/pages/lab-reports
3️⃣ Refund & Customer Support
We do not delay refunds intentionally. Refunds are processed strictly as per our refund policy after order verification and product return. If any customer believes their case is pending, we request them to contact us directly with their order number so the issue can be resolved promptly.
4️⃣ Regarding False Public Allegations
Public claims involving criminal action, jail threats, or fake government certificates without evidence are defamatory. We reserve the right to pursue legal remedies if false information continues to be circulated.
📩 For verification or resolution:
Please contact contact@chitralhouse.com or WhatsApp support with your order details.
Chitral House stands firmly by the authenticity, purity, and laboratory-verified quality of its products.
